how to remove myQNAPcloud

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erikzzzz
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how to remove myQNAPcloud

Post by erikzzzz » Sun Jan 12, 2014 10:00 pm

MyQNAPcloud was working fine however now i can not connect with it anymore. I would like to remove it and use the wizard to set it up again.

However it seems i am not able to remove the myQNAPcloud service . Does anyone know how ?

regards
diederik nieuwenhuijs

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schumaku
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Re: how to remove myQNAPcloud

Post by schumaku » Mon Jan 13, 2014 3:45 am

Nothing to remove. Impossible to guess what does no longer work base on the information provided.

Try this ... for example:
- myQNAPcloudd App: Sign-Off (== remove the connection NAS -> myQNAPcloud.com)
- https://www.myqnapcloud.com/ -> Sign-in -> [yourrnasname] -> Device Details -> [Unregister]
- myQNAPcloud App: [Start] again, sign-in with your QID again, re-regiter the hostname
- Check VPN (it's enabled again without let you know).

Report what does not work.

erikzzzz
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Re: how to remove myQNAPcloud

Post by erikzzzz » Mon Jan 13, 2014 5:30 pm

thx for your reply,

Indeed i tried to sign off however this does not work. I get the message "the server is busy try later". Ofcourse I did not use the server with any other program at that time. Did happens every time when i try to log out.

best wishes

diederik

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doktornotor
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Re: how to remove myQNAPcloud

Post by doktornotor » Mon Jan 13, 2014 5:47 pm

I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

gianluca.seno
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Re: how to remove myQNAPcloud

Post by gianluca.seno » Thu Feb 04, 2016 4:55 am

I've the same problem!

Anyone can help me!

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schumaku
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Re: how to remove myQNAPcloud

Post by schumaku » Fri Feb 05, 2016 1:41 am

gianluca.seno wrote:I've the same problem!
Very thin information :?

Try this ... for example:
- myQNAPcloudd App: Sign-Off (== remove the connection NAS -> myQNAPcloud.com)
- https://www.myqnapcloud.com/ -> Sign-in -> [yourrnasname] -> Device Details -> [Unregister]
- myQNAPcloud App: [Start] again, sign-in with your QID again, re-regiter the hostname
- Check VPN (it's enabled again without let you know).

Report what does not work.

gianluca.seno
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Re: how to remove myQNAPcloud

Post by gianluca.seno » Fri Feb 05, 2016 2:56 am

schumaku wrote:
gianluca.seno wrote:I've the same problem!
Very thin information :?

Try this ... for example:
- myQNAPcloudd App: Sign-Off (== remove the connection NAS -> myQNAPcloud.com)
- https://www.myqnapcloud.com/ -> Sign-in -> [yourrnasname] -> Device Details -> [Unregister]
- myQNAPcloud App: [Start] again, sign-in with your QID again, re-regiter the hostname
- Check VPN (it's enabled again without let you know).

Report what does not work.


Yes sorry I do all steps last night and I solved :oops:
Thanks

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Marrach
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Re: how to remove myQNAPcloud

Post by Marrach » Thu Oct 04, 2018 5:51 am

Worked a treat! Many Thanks!!!! :-)


schumaku wrote:Nothing to remove. Impossible to guess what does no longer work base on the information provided.

Try this ... for example:
- myQNAPcloudd App: Sign-Off (== remove the connection NAS -> myQNAPcloud.com)
- https://www.myqnapcloud.com/ -> Sign-in -> [yourrnasname] -> Device Details -> [Unregister]
- myQNAPcloud App: [Start] again, sign-in with your QID again, re-regiter the hostname
- Check VPN (it's enabled again without let you know).

Report what does not work.
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flippydiflup
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Re: how to remove myQNAPcloud

Post by flippydiflup » Sat Jan 05, 2019 8:34 am

Hi,
i'm not able to sign-off in the myQNAPcloud App on my NAS. I always get the message about the Server is busy.
Is it possible to force the logout or to remove this myqnapcloud-DDNS?
I already deregistered my qnap on the myqnapcloud-website, because my qnap wasnt able to connect to the server. Worked a few weeks and than stopped. Didnt change any router config or else.
Every 10 minutes i get an email:

"Severity: Warning
Date/Time: 2019/01/05 01:24:49

App Name: Network & Virtual Switch
Category: Infrastructure
Message: [Network & Virtual Switch] Failed to update DDNS "myQNAPcloud"."

I searched for hours but couldnt find a solution. I just want to get rid of this myqnapcloud service and that email flood. (No i dont want to disable all warning emails.)
Thanks in advance!
If you need more information please let me know!

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Moogle Stiltzkin
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Re: how to remove myQNAPcloud

Post by Moogle Stiltzkin » Sat Jan 05, 2019 9:02 am

flippydiflup wrote:
Sat Jan 05, 2019 8:34 am
Hi,
i'm not able to sign-off in the myQNAPcloud App on my NAS. I always get the message about the Server is busy.
Is it possible to force the logout or to remove this myqnapcloud-DDNS?
I already deregistered my qnap on the myqnapcloud-website, because my qnap wasnt able to connect to the server. Worked a few weeks and than stopped. Didnt change any router config or else.
Every 10 minutes i get an email:

"Severity: Warning
Date/Time: 2019/01/05 01:24:49

App Name: Network & Virtual Switch
Category: Infrastructure
Message: [Network & Virtual Switch] Failed to update DDNS "myQNAPcloud"."

I searched for hours but couldnt find a solution. I just want to get rid of this myqnapcloud service and that email flood. (No i dont want to disable all warning emails.)
Thanks in advance!
If you need more information please let me know!
viewtopic.php?t=129255


took me only a minute :wink:


All i can think of,

reboot your qnap.....

go to myqnapcloud site, and unregister your myqnapcloud devices there.

when qnap is booted up (properly booted up, you got to wait a while for everything to load first, usually like 10minutes or something once it says it just got back up), then go myqnapcloud in qts and disable that service.

if still can't then request help here
https://helpdesk.qnap.com/
NAS
[Main Server] QNAP TS-877 w. 4x HGST Deskstar NAS (HDN724040ALE640) EXT4 Raid5 & 2 x m.2 Samsung 850 Evo raid1 cache acceleration read only. QWA-AC2600 wireless adapter addon.
[Backup] QNAP TS-653A w. 5x 2TB Samsung EcoGreen F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TS-659 Pro
[Backup] QNAP TS-509 Pro w. 4x 1TB Western Digital RE3 (WD1002FBYS) EXT4 Raid5
[Backup] QNAP TS-228
[Backup] QNAP TS-128 w. 1x 1TB Western Digital RE3 (WD1002FBYS)

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flippydiflup
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Re: how to remove myQNAPcloud

Post by flippydiflup » Sat Jan 05, 2019 6:29 pm

Thanks for your reply.
I already found that what you posted, but it didn't help, so i searched further for hours. :wink:
I already rebooted several times, but nonetheless i tried it again, waiting a little longer....didn't help.
I already deregistered my qnap on the website.
And still i can't deactivate that service and i can't sign off myQNAPCloud App.

In "My DDNS" i can click on that Button to turn it off. Than it works a while and after that i just says "No connection to the Server possible. Check your internetconnection and try again (Errocode: -11)"
But my NAS does have Internetconnection. I can do a wget connected via SSH and it can download Apps and install them.

Under Network- and virtual Switch -> DDNS
I can't delete that Service only new ones.

Is there no way to force a shutdown of that service?
I love my QNAP and i had several for years but this is the first time it definitly **...big time :(
I have a TS-253A connected to a UX-500P

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Moogle Stiltzkin
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Re: how to remove myQNAPcloud

Post by Moogle Stiltzkin » Sat Jan 05, 2019 6:39 pm

i tried to find a few more links or anything that covers how to rollback myqnapcloud setup (including removal) :'

Image
https://support.myqnapcloud.com/faq/how ... nt?lang=en

viewtopic.php?t=124371



This guide is old but at the end of it, it suggested clearing your browser cache once you disable the myqnapcloud ddns
https://www.qnap.com/en-us/how-to/tutor ... s-service/


:'


anyway if helpdesk gets back to you, maybe suggest they add an entry here, so if anyone else has this issue, they know what to do :(
https://support.myqnapcloud.com/faq/all ... ns&lang=en



you are using the latest stable firmware right? :'
NAS
[Main Server] QNAP TS-877 w. 4x HGST Deskstar NAS (HDN724040ALE640) EXT4 Raid5 & 2 x m.2 Samsung 850 Evo raid1 cache acceleration read only. QWA-AC2600 wireless adapter addon.
[Backup] QNAP TS-653A w. 5x 2TB Samsung EcoGreen F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TS-659 Pro
[Backup] QNAP TS-509 Pro w. 4x 1TB Western Digital RE3 (WD1002FBYS) EXT4 Raid5
[Backup] QNAP TS-228
[Backup] QNAP TS-128 w. 1x 1TB Western Digital RE3 (WD1002FBYS)

Network
Asus AC68U Router|100mbps dl/50mbps ul FTTH Internet | Windows 10 Enterprise, Water Cooled PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides and articles by me
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review


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flippydiflup
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Re: how to remove myQNAPcloud

Post by flippydiflup » Sat Jan 05, 2019 9:01 pm

Thanks. :)
I will try those hints and old guide later.
If i succeed i will definitly let you know.

And yes i'm using the latest stable firmware.

flippydiflup
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Re: how to remove myQNAPcloud

Post by flippydiflup » Sat Jan 12, 2019 4:29 am

So i contacted Qnap Support. They were very busy and it took a few days. The engineer wanted some Dumpfiles from the Helpdesk App.
But the Helpdesk App didnt work properly too. Again saying there ist no Internetconnection.
But there was. My webservers could still put the backups there and i could connect via the Qnap Apps on my smartphone.

The Engineer wanted a screenshot from my DDNS under Network-virtual switch.
And i looked a bit closer there.
Network Adapter 1 was connected to the Internet. It was the Standardgateway.
My virtual switch was connected to Network Adapter 2 which was not connected to the Internet...somehow...
So i activated port trunking and didnt connect the virtual switch to anything.

I opend myqnapcloud -> DDNS and bam! it checked i did already deactivate that DDNS Service via the website and the DDNS deactivated itself automatically on my Qnap. :D
Problem solved.
But still...its strange that everything worked and took the adapter with the internetconnection. Only myqnapcloud seems to have used the other Adapter without internetconnection..maybe through the virtual switch?
Wrote that to the Engineer maybe they can check if there is somewhere a bug in myqnapcloud and virtual switches.

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