Need some help with Hybrid Backup Sync

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sunnysander
New here
Posts: 4
Joined: Sat Nov 12, 2016 9:02 pm

Need some help with Hybrid Backup Sync

Post by sunnysander »

Dear all,

I think I need your help...

When I try to create a backup job in Hybrid Backup Sync, selecting "Cloud Backup", I get a message stating I need "Cloud Backup Sync".
However, this app has already been installed.
I tried to remove and re-install this app, but then the QNAP throws me a message "[App Center] It is not allowed to remove Cloud Backup Sync".
I already tried to reboot and re-install Hybrid Cloud backup with no results.

I do not know what I could do next to fix this.
I recently bought this nas as the second owner so the nas has been fully reset recently.

If relevant:
Qnap model: QNAP TS-259 Pro+
Firmware: 4.2.2
Installed apps:
- Hybrid Backup Sync - BETA /// V1.2.161017 (Installation Date 2016/11/12)
- Cloud Backup Sync - BETA /// V1.0.124 (Installation Data 2016/11/09)

Thank you in advance!
hversell_
First post
Posts: 1
Joined: Sun Feb 05, 2017 8:23 pm

Re: Need some help with Hybrid Backup Sync

Post by hversell_ »

I have the same problem.
albumman
Easy as a breeze
Posts: 298
Joined: Fri Apr 25, 2014 10:29 am

Re: Need some help with Hybrid Backup Sync

Post by albumman »

I did not have or use the Cloud backup sync but when installing the newer (1.2.161226) version of Hybrid Backup sync, it installed the Cloud app too apprently since it is needed. Looks like you still have the version from Nov. Rather than uninstalling have you tried to just update the main app? Are you checking the App Center within the NAS?
TS-212P QTS: 4.3.3.1864 build 20211212
2 x Seagate ST3000VN000 (RAID 1)
sunnysander
New here
Posts: 4
Joined: Sat Nov 12, 2016 9:02 pm

Re: Need some help with Hybrid Backup Sync

Post by sunnysander »

Just installed the latest updates, seems to be fixed now with the latest version...

Thanks all!
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