Backup job is abnormally shutdown

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craigarnoldt
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Backup job is abnormally shutdown

Post by craigarnoldt »

Hello.

The last six backup jobs from my NAS to Google cloud storage have failed after 5 minutes of run time each. The error is "Backup job [job name] is abnormally shutdown. Please try again."

I have updated to the latest app release but the error still occurs. I have also restarted the NAS. The backup job had run successfully over 120 times prior to the 2nd September. Any suggestions?
I have attached the google cloud storage app debug log in a .zip file.

TS-451, v4.1.4 (2015/8/20), single port. Google Cloud Storage app version 1.1.364 (2015/7/20).

Thank you.
Arn.
Last edited by craigarnoldt on Fri Sep 11, 2015 7:17 am, edited 3 times in total.
Ridel
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Re: Backup job is abnormally shutdown

Post by Ridel »

Check your debug logs or post them (if you're sure there's nothing private within).

You can download the debug log by pressing the button on the top-right corner of the App.
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pwilson
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Re: Backup job is abnormally shutdown

Post by pwilson »

craigarnoldt wrote:Hello.

The last six backup jobs from my NAS to Google cloud storage have failed after 5 minutes of run time each. The error is "Backup job [job name] is abnormally shutdown. Please try again."

I have updated to the latest app release but the error still occurs. I have also restarted the NAS. The backup job had run successfully over 120 times prior to the 2nd September. Any suggestions?

Thank you.
Arn.
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craigarnoldt
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Re: Backup job is abnormally shutdown

Post by craigarnoldt »

Hi.

I have added additional details about the NAS and attached the Google Cloud app debug logs.

Thank you for your assistance.
Ridel
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Location: Toronto, Canada

Re: Backup job is abnormally shutdown

Post by Ridel »

craigarnoldt wrote:Hi.

I have added additional details about the NAS and attached the Google Cloud app debug logs.

Thank you for your assistance.
You might want to be careful with those debug logs. You definitely want to pull them down from the public access.

There are a large number of errors starting at 09-02:
2015-09-02 21:00:07,801 PID:15361 googlecloudstorageconnector.py:863 cc DEBUG <HttpError 403 when requesting xxxxxxxx returned "The account for bucket "cpgnas1" has been disabled.">"
You better check why the account is disabled. I'm 90% confident that will solve your problem.
_icke_
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Re: Backup job is abnormally shutdown

Post by _icke_ »

Which file do I have to check in the debug.zip to get more information about the reason of that abnormally shutdown?

I got almost the same problem after upgrading to:

- 1.0.394 (2016/01/08) Cloud Drive Sync and
- Firmware 4.2.0 (2016/01/01)

I got a TS-210.

Thanks Marc
_icke_
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Re: Backup job is abnormally shutdown

Post by _icke_ »

I just updated to Firmware 4.2.0 (2016/01/19). I hope it will getting better.
rcuppen
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Re: Backup job is abnormally shutdown

Post by rcuppen »

Hi _icke_,

Did the upgrade solve the problem?
This problem makes the whole google cloud backup of my QNAP unusable.
Thanks for your reply.

I got a TS-412
_icke_
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Re: Backup job is abnormally shutdown

Post by _icke_ »

No! I just updated to the actual public beta 4.2.1 but...

since the update to build 0119 (inkl. build 0130 an the new public beta 4.2.1) the sync-job needs much more time for scanning. before the update it needs 3-4 hours to switsch in status from "scanning and syncronizing" to "syncronizing" now the job fails after 2 day in status "scanning and syncronizing" with the same abnormally shutdown.
_icke_
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Re: Backup job is abnormally shutdown

Post by _icke_ »

Hi,

with the new version: 1.0.419 (2016/03/18) it runs pretty well.

Changelog:

Code: Select all

Fixed authentication problem for Google Drive
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