Restore failed missing local metadata

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hwrdpp
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Restore failed missing local metadata

Post by hwrdpp »

Recently we have a power outage that causes backup to Google Storage failed. Strangely after that almost all of Microsoft Office files (majority Word and Excel) documents failed to open. The ones that can be opened display all gibberish character (as if they are encrypted). The setting for the backup does use encryption.

Because of that I tried to restore the files from Google Storage backup, but the restore failed with message
"[GoogleCloudStorage] Restore job [RestoreJobName] cannot download file /SourcePath/filename.xls because of failing to access local metadata. Please check you disk status (space and inode) and try again."
I tried to download the metadata file from Google Storage and then run the restore again, still failed. Tried to decrypt manually and that failed too.

Any advice or pointer for the problem?

Thank you,
hwp
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OneCD
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Location: "... there, behind that sofa!"

Re: Restore failed missing local metadata

Post by OneCD »

Hi and welcome to the forum. :)

When asking a question, please include your NAS model, firmware version and build number.

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hwrdpp
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Re: Restore failed missing local metadata

Post by hwrdpp »

Thank you for the reply. Sorry for newbie mistakes.

This is the NAS information.
Date: 20170216-12:57:56
Model: TS-419P+
Firmware: 4.2.2_20160901
Execute Test: N/A
Test Status: N/A
Test Description: N/A
Error Log Count: 109
Segfault: 0
MD9 FS Error: 0
MD0 Status: active
Kernel: Linux version 3.4.6
CPU: Feroceon 88F6282 rev 1 (v5l) @ 1.6 GHz
saltworks
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Joined: Fri Dec 05, 2014 7:10 am

Re: Restore failed missing local metadata

Post by saltworks »

Did this ever get resolved? Ive got an identical problem with the following specs:

System info:
-Model: TS-879U-RP
-Memory: 7880.6 MB
-Firmware: 4.1.1 Build 20141101
-Disks: 8x 4TB WDC WD40EFRX-68WT0N0 (SATA)

Any help would be greatly appreciated!
hwrdpp
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Re: Restore failed missing local metadata

Post by hwrdpp »

Not really resolved.

My situation changed a little a bit, I later found out that we were infected with ransomware which was the reason why most of the office document can't be opened. (all gibberish).

However I also found that documents that were not infected with ransomware still can't be decrypted manually. Qnap did asked me to send them the files, but I just don't trust the cloud storage encryption any longer. I'd rather do site to site backup than encrypted cloud backup.

Thanks.
saltworks
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Re: Restore failed missing local metadata

Post by saltworks »

hwrdpp wrote:I tried to download the metadata file from Google Storage and then run the restore again
Where did you download this file from, by the way?
hwrdpp
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Re: Restore failed missing local metadata

Post by hwrdpp »

The metadata from my google storage bucket.
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