TS-831X SFP Problems

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DaRouv
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Posts: 2
Joined: Tue Aug 22, 2017 2:40 am

TS-831X SFP Problems

Post by DaRouv »

Hi everybody,
we've got a problem to connect the NAS via 10Gbit SFP port and DirectAttach-Cable to the network. In Controlpanel it's also shown as disconnected.

I thought, we found the problem in the logfiles. Is there some documentation for the hal_app or does somebody know, what errorcode 255 of --se_sys_set_sfp_params means? I didn't find anything about it.

Below the logfiles err.log and main.log

Thank you,
Rouven

/var/log/network/err.log

Code: Select all

[2017-08-21 20:16:05] [main.log] cmd(/sbin/hal_app --se_sys_set_sfp_params) failed, ret=255
/var/log/network/main.log

Code: Select all

[2017-08-21 20:15:57] # "network.sh start" called.
[2017-08-21 20:15:57] start()
[2017-08-21 20:15:57] s_check_link_status()
[2017-08-21 20:15:57] cmd: /sbin/ifconfig eth0 0.0.0.0 up &
[2017-08-21 20:15:57] cmd: /sbin/ifconfig eth1 0.0.0.0 up &
[2017-08-21 20:15:57] cmd: /sbin/ifconfig eth2 0.0.0.0 up &
[2017-08-21 20:15:57] cmd: /sbin/ifconfig eth3 0.0.0.0 up &
[2017-08-21 20:15:57] cmd: /bin/sleep 1
[2017-08-21 20:15:58] cmd: /bin/sleep 1
[2017-08-21 20:15:59] cmd: /bin/sleep 1
[2017-08-21 20:16:00] cmd: /bin/sleep 1
[2017-08-21 20:16:01] cmd: /bin/sleep 1
[2017-08-21 20:16:02] cmd: /bin/sleep 1
[2017-08-21 20:16:03] cmd: /bin/sleep 1
[2017-08-21 20:16:04] cmd: /bin/sleep 1
[2017-08-21 20:16:05] [Link Status] eth0 = down
[2017-08-21 20:16:05] [Link Status] eth1 = down
[2017-08-21 20:16:05] [Link Status] eth2 = down
[2017-08-21 20:16:05] [Link Status] eth3 = up
[2017-08-21 20:16:05] cmd: /sbin/hal_event --net_scan
[2017-08-21 20:16:05] cmd: /sbin/hal_app --se_sys_set_sfp_params
[2017-08-21 20:16:05] ERROR: cmd(/sbin/hal_app --se_sys_set_sfp_params) failed, ret=255
[2017-08-21 20:16:05] s_check_ipv6_status()
[2017-08-21 20:16:05] cmd: /sbin/insmod /usr/local/modules/stp.ko
[2017-08-21 20:16:05] cmd: /sbin/insmod /usr/local/modules/bridge.ko
[2017-08-21 20:16:05] ipv6 disabled.
[2017-08-21 20:16:05] check_dns()
[2017-08-21 20:16:05] mod_dev=eth3, get dns from dhcpcd=
[2017-08-21 20:16:05] write dns1=8.8.8.8, dns2=8.8.8.8 to /etc/resolv.conf
[2017-08-21 20:16:05] s_sync_network_config()
[2017-08-21 20:16:06] s_check_bonding_status()
[2017-08-21 20:16:06] cmd: /sbin/insmod /lib/modules/misc/bonding.ko mode=1 miimon=100 max_bonds=2
[2017-08-21 20:16:06] ss_set_interface_inactive(bond0)
[2017-08-21 20:16:06] ss_del_route_table(bond0)
[2017-08-21 20:16:06] ss_vlan_clear_all_vid(bond0)
[2017-08-21 20:16:06] ss_remove_all_bond_member(bond0)
[2017-08-21 20:16:06] ss_set_interface_inactive(bond1)
[2017-08-21 20:16:06] ss_del_route_table(bond1)
[2017-08-21 20:16:06] ss_vlan_clear_all_vid(bond1)
[2017-08-21 20:16:06] ss_remove_all_bond_member(bond1)
[2017-08-21 20:16:06] s_check_bridge_status()
[2017-08-21 20:16:06] s_check_mtu()
[2017-08-21 20:16:06] s_check_speed_to_patch_mtu(eth0)
[2017-08-21 20:16:06] s_check_speed_to_patch_mtu(eth1)
[2017-08-21 20:16:06] s_check_speed_to_patch_mtu(eth2)
[2017-08-21 20:16:06] s_check_speed_to_patch_mtu(eth3)
[2017-08-21 20:16:06] eth3 speed = "1000", retry = 0
[2017-08-21 20:16:06] s_check_speed()
[2017-08-21 20:16:06] cmd: /usr/sbin/ethtool -s eth2 autoneg on
[2017-08-21 20:16:06] cmd: /usr/sbin/ethtool -s eth3 autoneg on
[2017-08-21 20:16:07] s_check_br_slave_status(eth0)
[2017-08-21 20:16:07] s_check_vlan_status(eth0)
[2017-08-21 20:16:07] eth0, vlan_enable=FALSE, vlan_id=-1
[2017-08-21 20:16:07] ss_vlan_clear_all_vid(eth0)
[2017-08-21 20:16:07] s_check_brif_status(eth0)
[2017-08-21 20:16:07] s_check_br_slave_status(eth1)
[2017-08-21 20:16:07] s_check_vlan_status(eth1)
[2017-08-21 20:16:07] eth1, vlan_enable=FALSE, vlan_id=-1
[2017-08-21 20:16:07] ss_vlan_clear_all_vid(eth1)
[2017-08-21 20:16:07] s_check_brif_status(eth1)
[2017-08-21 20:16:07] s_check_br_slave_status(eth2)
[2017-08-21 20:16:07] s_check_vlan_status(eth2)
[2017-08-21 20:16:07] eth2, vlan_enable=FALSE, vlan_id=-1
[2017-08-21 20:16:07] ss_vlan_clear_all_vid(eth2)
[2017-08-21 20:16:07] s_check_brif_status(eth2)
[2017-08-21 20:16:07] s_check_br_slave_status(eth3)
[2017-08-21 20:16:07] s_check_vlan_status(eth3)
[2017-08-21 20:16:07] eth3, vlan_enable=FALSE, vlan_id=-1
[2017-08-21 20:16:07] ss_vlan_clear_all_vid(eth3)
[2017-08-21 20:16:07] s_check_brif_status(eth3)
[2017-08-21 20:16:07] s_check_and_set_ip(eth3)
[2017-08-21 20:16:07] cmd: /sbin/ifconfig eth3 169.254.100.100 up
[2017-08-21 20:16:07] cmd: /sbin/dhcpcd -h NAS-INFORMATIK -G eth3 &
[2017-08-21 20:16:07] s_check_br_slave_status(wlan0)
[2017-08-21 20:16:07] s_check_vlan_status(wlan0)
[2017-08-21 20:16:07] wlan0, vlan_enable=FALSE, vlan_id=-1
[2017-08-21 20:16:07] ss_vlan_clear_all_vid(wlan0)
[2017-08-21 20:16:07] s_check_brif_status(wlan0)
[2017-08-21 20:16:07] s_check_default_gateway()
[2017-08-21 20:16:07] default_gw=eth3, auto_gw_mode=auto
[2017-08-21 20:16:07] ss_check_gateway_outgoing(eth3)
[2017-08-21 20:16:07] # "network.sh ipchange eth3" called.
[2017-08-21 20:16:07] eth3 has no gateway value
[2017-08-21 20:16:07] ss_check_gateway_outgoing(eth0)
[2017-08-21 20:16:07] eth0 link is down
[2017-08-21 20:16:07] ss_check_gateway_outgoing(eth1)
[2017-08-21 20:16:07] eth1 link is down
[2017-08-21 20:16:07] ss_check_gateway_outgoing(eth2)
[2017-08-21 20:16:07] eth2 link is down
[2017-08-21 20:16:07] ss_check_gateway_outgoing(wlan0)
[2017-08-21 20:16:07] wlan0 link is down
[2017-08-21 20:16:07] no final_default_gw, check link stauts to determine default gateway.
[2017-08-21 20:16:07] default gateway = eth3 is link up, no changed
[2017-08-21 20:16:07] ss_set_default_gateway()
[2017-08-21 20:16:07] ss_clear_default_gateway_in_route_table()
[2017-08-21 20:16:07] cmd: /bin/ip route add default via 192.168.100.100 dev eth3 tab main
[2017-08-21 20:16:07] check_dns()
[2017-08-21 20:16:08] mod_dev=eth3, get dns from dhcpcd=192.168.100.100
[2017-08-21 20:16:08] write dns1=192.168.100.100, dns2=8.8.8.8 to /etc/resolv.conf
[2017-08-21 20:16:08] write domain=localdomain to /etc/resolv.conf
[2017-08-21 20:16:08] write_hosts()
[2017-08-21 20:16:08] s_check_radvd()
[2017-08-21 20:16:08] ss_patch_switch_route_metric()
[2017-08-21 20:16:08] c_callback_funcs()
[2017-08-21 20:16:08] cmd: /etc/init.d/winbind restart &
[2017-08-21 20:16:08] cmd: /etc/init.d/upnpd.sh restart &
[2017-08-21 20:16:08] cmd: /etc/init.d/gen_issue.sh
[2017-08-21 20:16:08] cmd: /bin/kill -USR1 5201 5442
[2017-08-21 20:16:08] cmd: /etc/init.d/StartMediaService.sh stopDMS
[2017-08-21 20:16:10] cmd: /etc/init.d/StartMediaService.sh startDMS
[2017-08-21 20:16:11] cmd: /sbin/getbindaddr -refresh &
[2017-08-21 20:16:11] exit "network.sh start", ret=0
[2017-08-21 20:16:11] ------------------------------------------------
[2017-08-21 20:17:32] # "network.sh write_hosts" called.
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Don
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Joined: Thu Jan 03, 2008 4:56 am
Location: Long Island, New York

Re: TS-831X SFP Problems

Post by Don »

What firmware? What switch? Which compatible SFP+ modules are you using? Try reversing polarity on the cable?
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DaRouv
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Posts: 2
Joined: Tue Aug 22, 2017 2:40 am

Re: TS-831X SFP Problems

Post by DaRouv »

Firmware: we tried 4.3.3.0262 build 20170727 and 4.3.3.0238 build 20170703
Switch: Netgear ProSafe XS716T. It has two SFP-slots.
With the SFP+-module i'm not sure. Here is a link to the cables we use: http://www.delock.de/produkte/G_86222/m ... anguage=en
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QNAPJason
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Posts: 5398
Joined: Thu May 21, 2009 2:14 pm
Location: Taipei

Re: TS-831X SFP Problems

Post by QNAPJason »

Hi DaRouv,
Can you connect the TS-831X two SFP+ ports with the DAC cable to see if the SFP+ LAN green LED light becomes steady green (link up)?
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tonyzym
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Posts: 1
Joined: Sun Oct 15, 2017 11:35 am

Re: TS-831X SFP Problems

Post by tonyzym »

I'm seeing the same problem with TS-831XU connecting to netgear XS716T, with netgear AXC761 cable. Will AXM761 going to work?
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