Failed to update

egupton · Post by **egupton** » Sat Nov 18, 2017 2:00 pm

I setup Qcenter to manage qnaps over the internet at various clients. I have all ports open to my Qcenter. When I try to update the firmware with Qcenter to a remote qnap, it spins for awhile on uploading then fails. Am I missing something? Is there something else that needs open?

Thanks.

Trexx · Post by **Trexx** » Sat Nov 18, 2017 10:18 pm

I would open up the agent app on the remote server’s QTs desktop and make sure it reports green health. Sometimes qcenter thinks things are ok with agents when they aren’t.

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egupton · Post by **egupton** » Sun Nov 19, 2017 8:56 am

Good idea, but all is green.

Thanks.

egupton · Post by **egupton** » Sun Nov 19, 2017 9:01 am

Do the qnaps need any incoming ports open to do firmware updates? Currently nothing is open.

egupton · Post by **egupton** » Sun Nov 19, 2017 9:15 am

Well one just updated. Not sure yet why, but I will post when I find out.

Thanks.

Toxic17 · Post by **Toxic17** » Sun Nov 19, 2017 9:27 pm

Are any of these failed NAS's behind a NAT firewall you'll need "Connect to Q'center" QPKG to to mange them correctly.

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