Login problem

oninnavoig · Post by **oninnavoig** » Wed May 23, 2018 4:15 pm

Hello everybody!
I own a TS-853 pro and a TS-253 pro.
I've just updated the firmware to the last release (4.3.4.0588).
I'm trying to log in to the web interface but in both NAS I can't go any further than the privacy advice:

Schermata 2018-05-23 alle 10.13.04.png

What do I have to do to reach the web interface?
Thankyou for yout attention

milord65 · Post by **milord65** » Wed May 23, 2018 4:33 pm

Hello,

I also have exactly the same problem. After the update The web access of my NAS (TS-453B) returns tirelessly on the page of the agreement for the "confidentiality of the data".
I can not administer my NAS anymore.
How to do ?

JP

milord65 · Post by **milord65** » Wed May 23, 2018 4:55 pm

I think I have a solution to the problem: I was trying to access the NAS with Firefox.
I then tried with Edge and it worked. I think it's a malfunction of the browser.

Winblat · Post by **Winblat** » Wed May 23, 2018 5:03 pm

Yeah it's a weird solution but a solution anyway. I had the same problem with Firefox Quantum (60.0.1), I tried with Chrome and it works ! But it's weird that it didn't work with Firefox

oninnavoig · Post by **oninnavoig** » Wed May 23, 2018 5:52 pm

milord65 wrote:I think I have a solution to the problem: I was trying to access the NAS with Firefox.
I then tried with Edge and it worked. I think it's a malfunction of the browser.

It worked!
I was trying to enter with fiorefox.
Once you enter with another browser (safari) the web interface is accessible again with firefox.
Thak you!!!

Best regards

Giovanni

geertsoeterboek · Post by **geertsoeterboek** » Sun May 27, 2018 1:14 am

I have the same problem.
No luck with: Chrome, Safari, Firefox, IE or Edge.

Does anybody have a solution for me?

dolbyman · Post by **dolbyman** » Sun May 27, 2018 12:12 pm

login via ssh and do manual downgrade

geertsoeterboek · Post by **geertsoeterboek** » Mon May 28, 2018 1:01 am

Thanks, did a downgrade. Buggy FW version...

PeterST2 · Post by **PeterST2** » Mon May 28, 2018 3:50 am

Thanks for the advice but I am a naive user. I have looked up ssh but where do I start? If you could point me in the right direction I would be very grateful.

Many thanks.

atomicmaniac · Post by **atomicmaniac** » Mon May 28, 2018 1:59 pm

Same problem here. Tried different browsers with no luck. Completely locked out of NAS box at the moment!!! Really frustrating!!!

ludes · Post by **ludes** » Mon May 28, 2018 8:03 pm

Same problem here with ssh in settings.... Tried IE, edge, chrome, chromium and firefox on Windows 10 and Ubuntu without success. What to do next? Thanks.

therealatm · Post by **therealatm** » Wed May 30, 2018 1:12 am

I've got the problem too,
i don't know about ssh but no browser works, not even mobile

Moogle Stiltzkin · Post by **Moogle Stiltzkin** » Wed May 30, 2018 1:27 am

there is a new latest

[Firmware] V4.3.4.0597 Build 20180528 Released
viewtopic.php?f=142&t=141461

InspectorGadget · Post by **InspectorGadget** » Wed May 30, 2018 8:38 am

Indeed, Yet Another Update to solve a bug, but it does not solve it for me on 1x of our 14x NAS-ses.

Used FireFox, no luck.
Used Chrome, no luck.
Even an older IE, no luck.

I guess we can expect Yet Another Update within the next few days.

Dear QNAP, instead of bashing other vendors, please focus on improving your quality (and performance, because that is still not up to par)

therealatm · Post by **therealatm** » Mon Jun 04, 2018 7:21 am

didn't fix it for me too,
used different browsers and users

tried poking around in the html/js but could only find a wrong styletag, which didn't fix the issue

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