Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

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przemnet
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Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby przemnet » Sun Sep 09, 2018 7:35 pm

Hi,

It looks that after recent update to 4.3.4.0695 firmware (or maybe it's a coincidence, but I'm not sure) I have problems with logging to my TS-228 NAS via web (https).

I have standard admin user and another one is created in my system as well.
Whenever I login with each of the users, I am asked to accept "Data & Privacy" regulations and icons layout is reset to default and initial screen is displayed showing that in top left corner there is Main Menu etc.

QNAPprivacy.png

QNAPdefault.png


Due to above, logging to my QNAS is very very long and it's very frustrating.

I am uisng Firefox with setting not to remember history so cookies are not stored on my PC.
I thought that it might be the reason, but after I changed setting to save the history, problem is the same...

NAS restart doesn't help...

Did anyone had similar issue?

How to solve it?


Thanks in advance and Best Regards,
Przemek
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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby dolbyman » Sun Sep 09, 2018 11:44 pm

try downgrade to an earlier version and open a ticket with qnap support

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby Corsair » Mon Sep 10, 2018 12:02 am

How did you install the firmware update? It is possible something went wrong.

Have you tried to do a manual install with the same firmware? https://wiki.qnap.com/wiki/Manually_Updating_Firmware
Model: TS-451+ Firmware: 4.3.4.0675 Build 20180810
HDDs: 2x 4.0 TB Western Digital WD40EFRX-68N32N0 in Bays 1 & 2 RAID: RAID 1
HDDs: 2x 1.0 TB Hitachi HDT721010SLA360 ST6O in Bays 3 & 4 RAID: RAID 1
Storage Pool & Volume: Both RAID 1 groups combined into one storage pool with one, thick, volume.
Services: Microsoft Networking, File Station,Web Server
Apps: PLEX Media Server 1.13.0.023

przemnet
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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby przemnet » Mon Sep 10, 2018 2:28 am

Hi,

I did upgrade the same way I always was doing it- QTS -> System settings -> Firmware Update.

In the system logs I can see that upgrade was succesfull:

Code: Select all

Type   Date   Time   Users   Source IP   Computer name   Content   
Information   2018/09/07   18:45:54   System   127.0.0.1   localhost   [Firmware Update] System updated successfully from 4.3.4(20180810) to 4.3.4(20180830).   

I will try to manually install firmware and if does not help, next I will perform the downgrade, however at the moment media files indexing is ongoing and I need to wait till it's finished.

In the meantime, does anyone know how QTS determines that it should reset settings to default and ask for "Data & Privacy" acceptance for the user?

Maybe I just need to edit some file and problem will be gone...


Thanks in advance and Best Regards,
Przemek

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby ChainsawCarpenter » Mon Sep 17, 2018 9:28 pm

Still the same behaviour with Firmware 4.3.4.0705 on TS-228. But only as User admin , other users work now. Can somebody reproduce this bug?

przemnet
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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby przemnet » Tue Sep 18, 2018 3:29 pm

Hi,

In my case after upgrade to 4.3.4.0705 problem is still present for admin and other users as well despite upgrade was successful:

Code: Select all

Type   Date   Time   Users   Source IP   Computer name   Content   
Information   2018/09/18   08:49:34   System   127.0.0.1   localhost   System started.   
Information   2018/09/18   08:47:33   System   127.0.0.1   localhost   [Firmware Update] System updated successfully from 4.3.4(20180830) to 4.3.4(20180909).   
Information   2018/09/18   08:45:00   System   127.0.0.1   localhost   System was shut down on Tue Sep 18 08:45:00 CEST 2018.   
Information   2018/09/18   08:42:13   admin   192.168.0.105   ---   [Power Management] System restarting.   
Information   2018/09/18   08:41:44   admin   192.168.0.105   ---   [Firmware Update] Start updating firmware 4.3.4.0705 Build 20180909.   
Information   2018/09/18   08:41:37   admin   192.168.0.105   ---   [Firmware Update] Start unzipping TS-X28_20180909-4.3.4.0705.zip   
Information   2018/09/18   08:40:33   admin   192.168.0.105   ---   [Firmware Update] Start downloading firmware 4.3.4.0705 Build 20180909.   


I didn't have time yet to perform the downgrade and check if it helps.

BR,
Przemek

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby Toxic17 » Tue Sep 18, 2018 4:02 pm

what has QNAP done as yet? did you raise a Support ticket with them? its 9 days since the original issues, yet have you not heard from them yet?
Regards Simon

QNAP 4.3.x/4.2.x Manuals

Submit a ticket - QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


Intel NUC DN2820FYKH - Debian 9.5 Stretch - CumulusMX 3.0.0 Build 3043
NAS: TVS-463/QM2-2P 4.3.5.0699 - TS-453BT3 4.3.5.0699 - TS-121 4.3.3.0663 - APC Back-UPS ES 700G
QPKG's: TwonkyServer 8.51 - QApache 2.4.34.7210 - QSonarr 2.0.0.5228 - QNBZGet 20.0 - phpMyAdmin 4.8.3 - Qmono 5.12.0.266 - Lychee 3.2.0
Network: VM Hub 3.0 - SamKnows WhiteBox - Sophos XG v17.1.2 MR-2 - Ubiquiti CloudKey - UAP AC Pro / UAP AC Lite - TL-SG1016DE - SLM2008

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby ChainsawCarpenter » Tue Sep 18, 2018 8:15 pm

Open ticket, no answers till now.

przemnet
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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby przemnet » Tue Sep 18, 2018 8:27 pm

Hi,

I didn't have time to open ticket yet... Could you share details how to do it (it would speed it up ;-)

Thanks in advance and Best Regards,
Przemek

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby ChainsawCarpenter » Tue Sep 18, 2018 9:16 pm

Go to.
https://helpdesk.qnap.com/

register, write a ticket.

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby Toxic17 » Tue Sep 18, 2018 9:54 pm

the Helpdesk App on your NAS will also allow you to create Tickets with QNAP directly and allows to upload logfiles automatically for them to look at so they can diagnose any issues.
Regards Simon

QNAP 4.3.x/4.2.x Manuals

Submit a ticket - QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


Intel NUC DN2820FYKH - Debian 9.5 Stretch - CumulusMX 3.0.0 Build 3043
NAS: TVS-463/QM2-2P 4.3.5.0699 - TS-453BT3 4.3.5.0699 - TS-121 4.3.3.0663 - APC Back-UPS ES 700G
QPKG's: TwonkyServer 8.51 - QApache 2.4.34.7210 - QSonarr 2.0.0.5228 - QNBZGet 20.0 - phpMyAdmin 4.8.3 - Qmono 5.12.0.266 - Lychee 3.2.0
Network: VM Hub 3.0 - SamKnows WhiteBox - Sophos XG v17.1.2 MR-2 - Ubiquiti CloudKey - UAP AC Pro / UAP AC Lite - TL-SG1016DE - SLM2008

ChainsawCarpenter
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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby ChainsawCarpenter » Tue Sep 18, 2018 10:03 pm

Why should i put a NAS with sensible Data on the Internet?

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby dolbyman » Tue Sep 18, 2018 10:26 pm

ChainsawCarpenter wrote:Why should i put a NAS with sensible Data on the Internet?


hm?..where did that come from ?

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Re: Default settings always when logging to NAS [TS-228 / 4.3.4.0695]

Postby przemnet » Wed Sep 19, 2018 2:18 pm

Hi,

An update from my side: it looks that upgrade to 4.3.4.0705 actually solves the problem in my case.

Right after upgrade, I logged in to NAS with admin and other users and I had to accept the regulations etc. so I assumed that problem is still not solved.
However now, when I logged in again because I wanted to gather more info to open ticket to QNAP it turns out that I don't have to accept anything and icons layout is not reset.

So it looks that problem was present only during first login attempt after upgrade to 4.3.4.0705. Next login attempts work fine for admin and other users.


Thanks in advance and Best Regards,
Przemek


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