One problem seems to be that I don't know how to access the App Center. When I open the Main menu, all I see is three options:
- Systems > Help Center
- Applications > File Station
- Applications > Qsync Central
TS-453mini, running QTS version 4.3.4.0743 (2018-10-17).
That's the thing. It's not there. All I see is:Moogle Stiltzkin wrote: ↑Thu Jun 13, 2019 5:13 pm then in qts, normally you have icons on the qts desktop page. but if not, click on the left side panel which will pop out more setting icons. app center SHOULD be listed there. its a core setting for qts.
Wow. That's impressive and useful. And it confirms that there definitely seems to be something wrong with my installation. On the demo version, the main menu has a whole bunch of useful stuff under the 'Systems' heading: Control Panel, User admin, Resource Monitor, App Center, and so on. All I have is Help Centre, nothing else.Moogle Stiltzkin wrote: ↑Thu Jun 13, 2019 6:22 pm
here is a demo of what qts should look like
https://www.qnap.com/en-us/live-demo
then when you click the 3 bars, the app center should be listed. refer to the demo link i linked.
Unfortunately that doesn't seem to work, but I don't know why.Moogle Stiltzkin wrote: ↑Thu Jun 13, 2019 6:22 pm
all i can think of is perhaps use qfinder
https://www.qnap.com/en-us/utilities/essentials
to update to the latest stable QTS to see if that helps.
I think I'm going to have to. Thanks for the tip regarding the helpdesk. I hadn't contacted them because I assumed that would need some sort of support contract, which I don't have. But if they're happy to field support calls regardless, then I'll give them a try.Moogle Stiltzkin wrote: ↑Thu Jun 13, 2019 6:22 pm
if still doesn't work, i suggest you contact helpdesk (actually the first thing to do is always create a ticket with helpdesk, BEFORE asking on the forum).
if your login to qts doesn't work, you can always soft reset. this changes password back to the defaultStewartRobertson wrote: ↑Thu Jun 13, 2019 7:15 pm QFinder finds the QNAP on our office LAN, and it shows that there's a new version of QTS available. I can log in to QTS. However when I try to use QFinder to access the configuration or the resource monitor, QFinder pops up a little window asking me to log in, but it rejects my user name / password. It does this regardless of whether or not I'm logged in to QTS via my browser.
Thanks for all your help!
create the ticket at the helpdesk site.