[Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manually.

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daNutz
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by daNutz » Sat Aug 07, 2021 11:03 pm

Hi,

Ive had this in the past and manually downloading the latest .cvd from https://database.clamav.net/daily.cvd, importing and then running

Code: Select all

freshclam -u admin -v
in the console and brought everything up to date.
TS-1079Pro - 30TB - RAID 6 - FW: 4.3.6.1750 - MultiMedia
TS-453 Pro - 12TB - RAID 5 - FW: 4.5.4.1741 - Apps
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anhil
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by anhil » Sun Aug 22, 2021 10:12 pm

Hi,

I have been plagued for several months by this same antivirus definitions update problem with my TS-569 Pro and waited patiently for a fix from QNAP - in vain.

I do share the opinion of so many in this thread, that it is outrageous by QNAP to release the final firmware known to cause problems to so many and then just call off all support for that NAS model. It may have been forgotten by QNAP that many of us using QNAP NAS at home may also hold a position in the company in which he/she can actually have an impact to the decision, which NAS hardware is going to be purchased to your company.

After this episode with antivirus definitions, I will NEVER again buy another QNAP to home (it will be Asustor of Synology instead) and will make sure that no QNAP ever lands to our company IT department. If somebody asks for my advice, which NAS to buy, you know my answer...

Cheers,
anhil

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MoRiSoVa
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Thu Sep 02, 2021 3:10 pm

I have created an automatic update script and am experimenting with running it.
It has been running for over a month with no trouble.
The test machines are TS-220, TS-459, TS-469, and TS-669.
They will be released soon.

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anhil
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by anhil » Sat Sep 11, 2021 3:08 pm

MoRiSoVa wrote:
Thu Sep 02, 2021 3:10 pm
I have created an automatic update script and am experimenting with running it.
It has been running for over a month with no trouble.
The test machines are TS-220, TS-459, TS-469, and TS-669.
They will be released soon.
Looking forward to it!

Cheers,
anhil

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MoRiSoVa
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Wed Oct 06, 2021 4:46 pm

The script is now available on github.
If you find any bugs, please let me know.

https://github.com/MoRiSoVaXZ/CVD_Update

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MatthewFIU » Sat Oct 09, 2021 7:45 am

MoRiSoVa wrote:
Wed Oct 06, 2021 4:46 pm
The script is now available on github.
If you find any bugs, please let me know.

https://github.com/MoRiSoVaXZ/CVD_Update
I read that a tested model is the TS-220, but does it have enough RAM to properly run a scan at this point?

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MoRiSoVa
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Sun Oct 10, 2021 12:14 pm

MatthewFIU wrote:
Sat Oct 09, 2021 7:45 am
MoRiSoVa wrote:
Wed Oct 06, 2021 4:46 pm
The script is now available on github.
If you find any bugs, please let me know.

https://github.com/MoRiSoVaXZ/CVD_Update
I read that a tested model is the TS-220, but does it have enough RAM to properly run a scan at this point?
Currently working on countermeasures.

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MatthewFIU » Mon Oct 11, 2021 11:32 am

Thanks. In the meantime, one helpful addition would be to have it automatically create the default directories if they aren't present. However, it doesn't look like it's practical to *directly* create the ClamAV directory under "/share" and download to it, because that uses the RAM disk, which doesn't leave it enough space. It was giving me the following rsync error:

Code: Select all

[~/CVD_Update] # ./CVD_Update.sh
2021-10-10 21:30:35 cvdupdate-1.0.2 INFO Downloaded daily-26296.cdiff
2021-10-10 21:30:35 cvdupdate-1.0.2 INFO Downloaded daily-26297.cdiff
2021-10-10 21:30:35 cvdupdate-1.0.2 INFO Downloaded daily-26298.cdiff
2021-10-10 21:30:36 cvdupdate-1.0.2 INFO Downloaded daily-26299.cdiff
2021-10-10 21:30:36 cvdupdate-1.0.2 INFO Downloaded daily-26300.cdiff
2021-10-10 21:30:36 cvdupdate-1.0.2 INFO Downloaded daily-26301.cdiff
2021-10-10 21:30:36 cvdupdate-1.0.2 INFO Downloaded daily-26302.cdiff
2021-10-10 21:30:37 cvdupdate-1.0.2 INFO Downloaded daily-26303.cdiff
2021-10-10 21:30:37 cvdupdate-1.0.2 INFO Downloaded daily-26304.cdiff
2021-10-10 21:30:37 cvdupdate-1.0.2 INFO Downloaded daily-26305.cdiff
2021-10-10 21:30:38 cvdupdate-1.0.2 INFO Downloaded daily-26306.cdiff
2021-10-10 21:30:38 cvdupdate-1.0.2 INFO Downloaded daily-26307.cdiff
2021-10-10 21:30:38 cvdupdate-1.0.2 INFO Downloaded daily-26308.cdiff
2021-10-10 21:30:39 cvdupdate-1.0.2 INFO Downloaded daily-26309.cdiff
2021-10-10 21:30:39 cvdupdate-1.0.2 INFO Downloaded daily-26310.cdiff
2021-10-10 21:30:39 cvdupdate-1.0.2 INFO Downloaded daily-26311.cdiff
2021-10-10 21:30:39 cvdupdate-1.0.2 INFO Downloaded daily-26312.cdiff
2021-10-10 21:30:40 cvdupdate-1.0.2 INFO Downloaded daily-26313.cdiff
2021-10-10 21:30:40 cvdupdate-1.0.2 INFO Downloaded daily-26314.cdiff
2021-10-10 21:30:40 cvdupdate-1.0.2 INFO Downloaded daily-26315.cdiff
2021-10-10 21:30:40 cvdupdate-1.0.2 INFO Downloaded daily-26316.cdiff
2021-10-10 21:30:41 cvdupdate-1.0.2 INFO Downloaded daily-26317.cdiff
2021-10-10 21:30:41 cvdupdate-1.0.2 INFO Downloaded daily-26318.cdiff
2021-10-10 21:30:51 cvdupdate-1.0.2 INFO Downloaded daily.cvd. Version: 26318
rsync: writefd_unbuffered failed to write 4092 bytes to socket [sender]: Broken pipe (32)
rsync: write failed on "/share/ClamAV/cvd/daily.cld": No space left on device (28)
rsync error: error in file IO (code 11) at receiver.c(302) [receiver=3.0.7]
rsync: connection unexpectedly closed (506 bytes received so far) [sender]
rsync error: error in rsync protocol data stream (code 12) at io.c(601) [sender=3.0.7]
ls: /share/ClamAV/cvd/main-*.cdiff: No such file or directory
ls: /share/ClamAV/cvd/bytecode-*.cdiff: No such file or directory
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily.cld
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily.cvd
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: dns.txt
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: main.cld
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: main.cvd
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: mirrors.dat
I created the ClamAV and cvd folders under one of my QNAP's network share folders, which are already symbolically linked under /share, and that solved the problem.

The only remaining question is that I got the following two "No such file" errors at the end of the script. Should if be looking for any main or bytecode cdiff files in the first place?

Code: Select all

[/share/homes/CVD_Update] # ./CVD_Update.sh
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: bytecode.cld
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: bytecode.cvd
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26296.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26297.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26298.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26299.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26300.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26301.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26302.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26303.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26304.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26305.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26306.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26307.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26308.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26309.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26310.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26311.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26312.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26313.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26314.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26315.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26316.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26317.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily-26318.cdiff
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily.cld
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: daily.cvd
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: dns.txt
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: main.cld
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: main.cvd
Only in /share/MD0_DATA/.antivirus/usr/share/clamav: mirrors.dat
ls: /share/homes/ClamAV/cvd/main-*.cdiff: No such file or directory
ls: /share/homes/ClamAV/cvd/bytecode-*.cdiff: No such file or directory
Last edited by MatthewFIU on Wed Oct 13, 2021 9:37 am, edited 1 time in total.

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MoRiSoVa
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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Mon Oct 11, 2021 1:44 pm

MatthewFIU wrote:
Mon Oct 11, 2021 11:32 am
Thanks. In the meantime, one helpful addition would be to have it automatically create the default directories if they aren't present. However, it doesn't look like it's practical to *directly* create the ClamAV directory under "/share" and download to it, because that uses the RAM disk, which doesn't leave it enough space. It was giving me the following rsync error:

I created the ClamAV and cvd folders under one of my QNAP's network share folders, which are already symbolically linked under /share, and that solved the problem.

The only remaining question is that I got the following two "No sure file" errors at the end of the script. Should if be looking for any main or bytecode cdiff files in the first place?
Thanks for the report.

Please comment out the search for main or bytecode cdiff files if it is unnecessary.
I simply wrote it for cleaning, so it doesn't affect the functionality.
Last edited by MoRiSoVa on Tue Oct 12, 2021 4:10 pm, edited 1 time in total.

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Tue Oct 12, 2021 4:06 pm

MatthewFIU wrote:
Sat Oct 09, 2021 7:45 am
MoRiSoVa wrote:
Wed Oct 06, 2021 4:46 pm
The script is now available on github.
If you find any bugs, please let me know.

https://github.com/MoRiSoVaXZ/CVD_Update
I read that a tested model is the TS-220, but does it have enough RAM to properly run a scan at this point?
Virus scan of TS-220. (Interim report)

It was impossible to increase the system memory, so I had to increase the swap file.
Standard 518 MB + Expansion 1000 MB = Total 1518 MB

It took about 14 hours to complete the scan with the HDD swap file expansion.
The scan rate is 1.43 KB/sec.

Plan to test swap file expansion using high-speed USB storage in the near future.

Memory and swap utilization during the scan.

Code: Select all

[~] # free
              total        used        free      shared  buff/cache   available
Mem:         515444      477116       16468           0       21860           0
-/+ buffers/cache:       477116       38328
Swap:       1554120      717156      836964


[~] # cat /proc/swaps
Filename                                Type            Size    Used    Priority
/dev/md2                                partition       530124  525116  -1
/share/MD0_DATA/.swap/qnap_swap         file            1023996 202208  -2
Scan results.

Code: Select all

----------- SCAN SUMMARY -----------
Known viruses: 8518070
Engine version: 0.99.3
Scanned directories: 42
Scanned files: 184
Infected files: 0
Data scanned: 87.85 MB
Data read: 69.37 MB (ratio 1.27:1)
Time: 50105.785 sec (835 m 5 s)

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MatthewFIU » Wed Oct 13, 2021 10:08 am

Is there a way to initiate the scan through the SSH command line, or are you just running a scan job from the Web GUI? I ask because I've been getting blank scan logs (even before I tried your update script). I think I read that it doesn't scan the system files, just the user files?

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Wed Oct 13, 2021 11:21 am

MatthewFIU wrote:
Wed Oct 13, 2021 10:08 am
Is there a way to initiate the scan through the SSH command line, or are you just running a scan job from the Web GUI? I ask because I've been getting blank scan logs (even before I tried your update script). I think I read that it doesn't scan the system files, just the user files?
You can run the scan job over SSH or via GUI.
The scan log is blank because it may have terminated abnormally due to lack of memory.
Only user files can be scanned.

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Thu Oct 14, 2021 9:24 pm

Virus scan of TS-220. (Reported results)

Expanded the swap area using a high-speed USB memory.
Tested two types: file type and partition type.

USB memory stick used in the test.

Code: Select all

Transcend TS128GJF910 (JetFlash 910)
Capacity      : 128 GB
USB Type      : USB Type-A / Connection Interface: USB 3.1 Gen 1
Transfer rate : Read (max.) 420 MB/s, Write (max.) 400 MB/s

2 hours 05 minutes using the swap file on the high-speed USB memory stick.
Swap file size: 1500MB
File System : EXT4
The scan rate is 9.45 MB/sec.

Memory and swap utilization during the scan.

Code: Select all

[~] # free
              total        used        free      shared  buff/cache   available
Mem:         515444      476624       16580           0       22240           0
-/+ buffers/cache:       476624       38820
Swap:       1535996      777808      758188

[~] # cat /proc/swaps
Filename                                Type            Size    Used    Priority
/share/external/sdr1/qnap_swap          file            1535996 774516  -1
Scan results.

Code: Select all

----------- SCAN SUMMARY -----------
Known viruses: 8516932
Engine version: 0.99.3
Scanned directories: 42
Scanned files: 184
Infected files: 0
Data scanned: 87.85 MB
Data read: 69.37 MB (ratio 1.27:1)
Time: 7513.714 sec (125 m 13 s)

1 hour and 36 minutes using a swap partition on a high-speed USB memory stick.
Swap partition size 1498MB (191 cyl)
System : Linux swap
The scan rate is 12.29 MB/sec.

Memory and swap utilization during the scan.

Code: Select all

[~] # free
              total        used        free      shared  buff/cache   available
Mem:         515444      478292       16656           0       20496           0
-/+ buffers/cache:       478292       37152
Swap:       1534196      818336      715860

[~] # cat /proc/swaps
Filename                                Type            Size    Used    Priority
/dev/sdr1                               partition       1534196 819776  -1
Scan results.

Code: Select all

----------- SCAN SUMMARY -----------
Known viruses: 8516932
Engine version: 0.99.3
Scanned directories: 42
Scanned files: 184
Infected files: 0
Data scanned: 87.85 MB
Data read: 69.37 MB (ratio 1.27:1)
Time: 5780.592 sec (96 m 20 s)

This is a huge time savings of over 12 hours, but it is not recommended because we have not been able to verify its durability.
If you connect an SSD with cache memory to eSATA, you may be able to reduce the time even further.

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MatthewFIU » Fri Oct 15, 2021 7:16 pm

Please correct me if I overlooked this detail, but on your first swap expansion test onto the HDD, was this HDD space on the internal drives that are RAIDed, and the same ones that are being scanned? If not, I figure you could get a reasonable improvement from just using an *external* HDD for the swap, as it wouldn't be RAIDed, and would be separate from the internal drive being scanned. But maybe that's what you tested?

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Re: [Open] TS-669 p Antivirus Failed to update virus definitions. Please try again later or update the definitions manua

Post by MoRiSoVa » Sat Oct 16, 2021 12:19 am

MatthewFIU wrote:
Fri Oct 15, 2021 7:16 pm
Please correct me if I overlooked this detail, but on your first swap expansion test onto the HDD, was this HDD space on the internal drives that are RAIDed, and the same ones that are being scanned? If not, I figure you could get a reasonable improvement from just using an *external* HDD for the swap, as it wouldn't be RAIDed, and would be separate from the internal drive being scanned. But maybe that's what you tested?
The first swap to HDD expansion test is on an internal drive that is RAIDed (RAID1).
The scan is the same condition.

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