Nas becomes unresponsive when attaching external HDD enclosure through USB

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ColHut
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Joined: Sat Oct 14, 2017 12:13 am

Nas becomes unresponsive when attaching external HDD enclosure through USB

Post by ColHut » Sat Jan 08, 2022 10:35 am

As above. When attaching an external USB HDD enclosure do do an offline backup with a 6TB Drive the NAS slows to a crawl . When I log into the NAS apps take incredible long to load, (even after the devidce has been plugged in for hours). System usage shows minimal RAM & CPU. No notidfications, attached UPS or tasks are showing on the status bar at the top. Frequent "the server is busy' pop ups as well.

This on a TS-451A with RAID 10 4x3TB WD RED drives, and using the back USB 3 ports.

It used to work fine a couple of months ago.

Add to this an irrelevant notice about QTS5 using a new SSD cache and upgrading mine - (which i don't have).

I am connected to the NAS QTS interface through the LAN from the PC via a switch to the NAS, so i cannpot see how the network can be to blame.

Is there a process(Qsirch?) or something that might account for this?

Recently upfared to QTS 5 latest.

regards

yanuk
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Joined: Mon Feb 08, 2016 9:45 am

Re: Nas becomes unresponsive when attaching external HDD enclosure through USB

Post by yanuk » Thu Jun 09, 2022 2:53 pm

I'm facing similar issue now on my TVS682. pretty strange for it to be behaving this way.
NAS becomes unresponsive once the Ext HDD is plugged in.
TS451
TS453

dosborne
Easy as a breeze
Posts: 478
Joined: Tue May 29, 2018 3:02 am

Re: Nas becomes unresponsive when attaching external HDD enclosure through USB

Post by dosborne » Fri Jun 10, 2022 10:55 am

Have you tried going back to a firmware version you know worked? Could be a device driver issue. Should also log it with QNAP support.
QNAP TS-563-16G 5x10TB Seagate Ironwolf HDD Raid-5 Triple NIC: 2x1GB 1x10GbE
QNAP TS-231P-US 2x18TB Seagate Exos HDD Raid-1 Dual 1GB NIC

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