Configuration and status doesn't work normally?

[Mr Davo]

Hi All,

I am managing a fleet of about 150 TVS-471 NAS boxes using 3 separate Q'center Servers.

I have configured alerts for 'Errors' under the Notifications section of each of the Servers; now I am receiving emails from several NAS boxes with the following information -

[Server][Abnormal] Collect NAS_NAME configuration and status mechanism doesn't work normally

Can anybody shed some light on what this error message means?

Kind Regards,

Davo

[nhanvolac]

Hi All.

I have same issue with the error

Code: Select all

Collect NAS_NAME configuration and status mechanism doesn't work normally

How can I fix it and what does it mean?

Thanks all.

[Trexx]

Have you submitted a Helpdesk ticket to QNAP?

Did you recently change anything (upgrade QNAP FW to 4.3.x) which causes an impact to QCenter:

After updating the NAS managed by Q'center from 4.2.x to 4.3.x, the administrator of Q'center must input the password of each NAS to continue monitoring.

[nhanvolac]

Thanks Trexx for your suggestion.

About my issue, after re-add QNAP Server to Q'Center (Removed Q'Center Agent on the QNAP client), the email with subject [Server][Abnormal]... has been gone.

Thank you again Trexx.