Enabling remote support...
Posted: Wed Mar 20, 2019 4:34 am
Hello,
Hope my question will not be taken the wrong way but Qnap requested for me to enable remote support in order for them to look into a high CPU usage issue I was having with my qnap nas (latest patch that is not reflected in my signature was applied but it did not fix the issue).
In this day and age, I am hesitant to allow allow someone in Taiwan or even in CA (despite that person being Qnap employee) to access my qnap, one that stores all of my critical documents and files, at the time when I am not able to monitor what is being looked at.
Would I be out of line to deny the request but since I do want the problem looked at and request them to connect via teamviewer or whatever you guys may recommend.
I did provide qnap with screenshots and my logs on many occasions plus a few teamviewer sessions.
Thank you all for help and advice.
Hope my question will not be taken the wrong way but Qnap requested for me to enable remote support in order for them to look into a high CPU usage issue I was having with my qnap nas (latest patch that is not reflected in my signature was applied but it did not fix the issue).
In this day and age, I am hesitant to allow allow someone in Taiwan or even in CA (despite that person being Qnap employee) to access my qnap, one that stores all of my critical documents and files, at the time when I am not able to monitor what is being looked at.
Would I be out of line to deny the request but since I do want the problem looked at and request them to connect via teamviewer or whatever you guys may recommend.
I did provide qnap with screenshots and my logs on many occasions plus a few teamviewer sessions.
Thank you all for help and advice.