I received a new email from QNAP stating that my ticket would be closed soon unless I replied to the message that was emailed to me. The reply address on that new message was also from email@example.com. Replying to that email again resulted in a "address not found" response from my mail server.
I created a NEW helpdesk ticket. In that ticket I complained about not being able to move forward on the ticket because of the "NOREPLY" issue and the useless options in the Helpdesk app. I also specified the times I was available for troubleshooting. The response to my new ticket was:
The support person seemed to think replying to firstname.lastname@example.org would be just fine. It wasn't.
QNAP Technical Support has updated the support ticket Q-NNNNN-NNNNN
. To check this ticket, go to QNAP Customer Portal
A preview of the updated ticket is shown below:
It's okay to reply to noreply email, please dont' create anymore ticket. I won't be available at the time you've proposed for tomorrow.
I can arrange at 1PM PST/ 3 PM CST for tomorrow or we can schedule it for Thursday 07/18 at 11 AM PST/ 1 PM CST.
This is an automated message. Do not reply directly to this email.
If you need further assistance, contact us via QNAP Customer Portal
The ticket number in the email hyperlinked to https://service.qnap.com/en/user/suppor ... ngofdigits which then redirected to https://service.qnap.com/en-us
The link to the customer portal was https://service.qnap.com/ which redirected to https://service.qnap.com/en-us
It seems that I have no way of resolving this ticket. I am about to create a third ticket to complain about the inability to move forward on my original ticket. This is frustrating.