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Only one item is displayed on the Shared Folder

Posted: Tue Aug 20, 2019 5:49 pm
by abbas.naqvi
Hello everyone,

I have a QNAP configured as a simple NAS unit on my network. I have configured users, shared folders and access permissions for each user and the folders.

The problem is with one of the computers on the network. I have created and configured 3 folders on the QNAP to be accessed on computers (let’s call them comp1 and comp2) with Read/Write permissions. Comp1 and Comp2 use the same credentials to access the shared folders. The folders are called Public, Maintenance and Planners.

One day all of a sudden Comp1 stopped displaying the files on the Planners folder. It would only display one of folders while there is more than 100 folders and files in there. Comp1 has this issue only with the Planners folder, the other 2 folders are fine. Comp2 can access all the folders including the Planners folder with no problems at all.

I have tried the below without any success:
1) Removed and added again Planners Folder on Comp1 – Still the same.
2) Tried with a new set of credentials on Comp1 – Still the same.
3) Deleted the folder from Comp1, removed the saved credentials from Credential Manager, restarted Comp1 and added the Shared folder from scratch – Still the same.
4) Tried accessing the Planners folder on Comp1 using the Super User Account – Still the same
5) Configured Planners Folder on a 3rd computer was able to access all the files using the same credentials as on Comp1.
6) All firewall/Anti-virus configurations are correct and identical on all network computers.
7) Comp1 is able to access all the Network resource (Folders, Servers, Scanners) and also connect to the Internet without any problems.

All the computers are running Windows OS. Comp1 is windows 7 Pro and Comp2 is Windows 10 pro. All windows and driver updates are up to date.

I would be more than thankful if someone could guide me to a solution to this strange problem.

Thank you in advance,
A2

Re: Only one item is displayed on the Shared Folder

Posted: Tue Aug 20, 2019 11:20 pm
by storageman
So just local users? No domain/LDAP?
If you login with admin user does it see all the shares?

Re: Only one item is displayed on the Shared Folder

Posted: Fri Aug 23, 2019 8:07 pm
by abbas.naqvi
Yes. No Local User No Domain No LDAP.

I did try login in with the Admin user, still the same issue. strangely, this user can access any folder on the NAS from Comp1 when given access permission to other files but it is only the Planner's folder that he is not able to view the file and that also only from comp1.
The same user can access all the files on planners folder from comp2 or any other computer over the network.

Re: Only one item is displayed on the Shared Folder

Posted: Fri Aug 23, 2019 10:38 pm
by storageman
And creating a new user and with rights to Planner, what happens then when login from Comp1?

Re: Only one item is displayed on the Shared Folder

Posted: Sat Aug 24, 2019 11:24 am
by abbas.naqvi
Even with the new username, still the same issue.

But this is fresh, I have just seen it now. All of a sudden, yesterday I was able to see all the folders and file in Planners folder in Comp1 but today morning...pufff they are all gone again!!

Re: Only one item is displayed on the Shared Folder

Posted: Wed Aug 28, 2019 9:38 pm
by storageman
Bizarre, could be SMB is corrupt.

I'd try created a new folder "Planners2" and move everything there and try again.!

Re: Only one item is displayed on the Shared Folder

Posted: Wed Aug 28, 2019 11:11 pm
by Toxic17
what firmware (version and build number) are you using on the unknown NAS

Re: Only one item is displayed on the Shared Folder

Posted: Wed Sep 04, 2019 3:11 pm
by abbas.naqvi
storageman wrote:
Wed Aug 28, 2019 9:38 pm
Bizarre, could be SMB is corrupt.

I'd try created a new folder "Planners2" and move everything there and try again.!
Hello! Sorry for the late reply.
I have actually done that. I have created a folder called Planners2, copied all the files from Planners and then configured all the required permissions to the users. This is working without any issues!

Re: Only one item is displayed on the Shared Folder

Posted: Wed Sep 04, 2019 6:50 pm
by abbas.naqvi
Toxic17 wrote:
Wed Aug 28, 2019 11:11 pm
what firmware (version and build number) are you using on the unknown NAS
It is a QNAP TS-653A
Current firmware version 4.2.1