Security Counselor will not open

Q'center app, Helpdesk app
Locked
chriswatkins314
First post
Posts: 1
Joined: Sat Sep 26, 2020 3:30 am

Security Counselor will not open

Post by chriswatkins314 »

Recently, after month of successful Security Counselor notifications, I am unable to open the GUI to inspect the specific items it finds. I am running the latest firmware (4.4.3.1421) and have have just reinstalled Security Counselor v 2.4.2.0

When trying to open the app, the Security Counselor "title tile" simply spins and spins but does not open.

Has anyone experienced this behavior?
jendrik
New here
Posts: 2
Joined: Sun Jan 29, 2017 9:46 pm

Re: Security Counselor will not open

Post by jendrik »

I have the same problem. I'm running firmware 4.5.1.1495 on a ts-431p2 and security counselor 2.4.3.1.

When trying to open the app, it keeps stating "Loading data, please wait". But never gets past it. I'm experiencing the same problem with the Malware Remover.
aetasoul
First post
Posts: 1
Joined: Wed Apr 28, 2021 10:44 pm

Re: Security Counselor will not open

Post by aetasoul »

Same problem here. Model TS-131K Firmware 4.5.2.1630
User avatar
Moogle Stiltzkin
Guru
Posts: 11448
Joined: Thu Dec 04, 2008 12:21 am
Location: Around the world....
Contact:

Re: Security Counselor will not open

Post by Moogle Stiltzkin »

try update browser, close browser, reopen.

try clear browser cache.

does it work?

if not, try remove the app, then reinstall it. does it work?

try reboot qnap, does it work after boot up?

are your hdds status on the qnap in working good condition?

at this point i would suspect malware :'
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)


Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
FlaParrotHead
Getting the hang of things
Posts: 51
Joined: Fri Mar 04, 2016 5:01 am

Re: Security Counselor will not open

Post by FlaParrotHead »

Anyone have an update to this issue? I am seeing the same problem. Antivirus and Malware all scanning green/clean. Thanks!
TVS-471
QTS 5.1.1.2491
cmftblynu
First post
Posts: 1
Joined: Sun Mar 10, 2019 10:37 am

Re: Security Counselor will not open

Post by cmftblynu »

I was infected by the deadbolt hack, I updated the firmware, did a full malware scan and full antivirus scan. I just deleted all infected files as I keep backups and replaced all the files, it seems like after the firmware update nothing else is being encrypted, but the question I still have is when I try to open security counselor on my nas it won't open, I uninstalled, reinstalled, rebooted my nas and nothing works. My brother and parents nas all got hit by deadbolt too, and I did the same with theirs firmware update and replaced files, and their security counselor opens, we do have different nas systems mine is a Inten i3, theirs is a different processor, not sure if that makes a difference.
User avatar
dolbyman
Guru
Posts: 34903
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Security Counselor will not open

Post by dolbyman »

do not keep using an infected NAS..we have no idea if any remnants are left waiting to reactivate
kill the NAS start from scrarch (you said you have backups..all good)

After that never ever expose the NAS again

I will close this thread now..we dont need dozens of deadbolt threads
Locked

Return to “NAS Management”