need service

Q'center app, Helpdesk app
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IMONASM
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Joined: Thu Feb 11, 2021 1:39 am

need service

Post by IMONASM » Mon Feb 22, 2021 10:43 pm

I've submitted a helpdesk ticket on support.qnap.com. Usually they're pretty responsive, but this one has been lingering with no response for five days, and the one before that was two weeks. Are there ways to get better service?

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dolbyman
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Posts: 21835
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: need service

Post by dolbyman » Mon Feb 22, 2021 11:12 pm

Try email, socialmedia or phone ...those are the only ways to contact qnap

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dolbyman
Guru
Posts: 21835
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: need service

Post by dolbyman » Tue Feb 23, 2021 1:42 am

https://www.qnap.com/en/contact-us/

looks like it .. but you have to admit .. having endusers do your support for you is soo much cheaper (free) :S :wink:

*edit* .. I replied to a post about the US phone support disappearing .. I swear I am not crazy :mrgreen:

IMONASM
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Posts: 2
Joined: Thu Feb 11, 2021 1:39 am

Re: need service

Post by IMONASM » Tue Feb 23, 2021 3:16 am

Thank you... I'll be trying the phone method today, I'm assuming it will be as fun as the other methods.

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