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TS-251+ and IronWolf Health Management!!!!

Posted: Tue Apr 02, 2019 7:01 am
by PIRATA!
I have installed the latest IronWolf ST4000VN008 4TB (that has HM enabled) on my TS-251+ updated to latest firmware 4.3.6 (that has support for HM) and I can't let it recognize HM at all!!!

Have hit Test as mentioned here, and also the Rapid Test in Control Panel > Storage & Snapshots > Storage > Disks/VJBOD > Disk Health > Test , all on both disks...but still NO IronWolf Health: Not available!!!

What is this all about?!???

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Tue Apr 02, 2019 7:10 am
by dolbyman
best to open a ticket with QNAP to find a reason

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Tue Apr 02, 2019 7:25 am
by PIRATA!
Did it already...hope to receive info soon!!!

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Thu Apr 04, 2019 4:47 pm
by Ron1963
On a Dutch forum it is mentioned that some newer Seagate Ironwolf drives are not compatible with the IHM implemented by QNAP.

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Thu Apr 04, 2019 6:16 pm
by PIRATA!
I re-did my raid all from scratch from static to thin provisioning....and I don't know why now I see "Healthy"...so that they are recognized.

So...mysteries??

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Sun Aug 11, 2019 8:14 am
by MarvQN
PIRATA! wrote:
Tue Apr 02, 2019 7:25 am
Did it already...hope to receive info soon!!!
Did you get anywhere with support, I'm not about to rebuild my RAID?

I have a TS-451+ and put a ST8000VN0022 in it and happy to see IHM working, this was 18 months ago - a good reason to choose IronWolf over others.
But... bought another 8TB IronWolf last week and got the updated version ST8000VN004 and this does not give the option for IHM.

Clearly, the difference is with the drives. Perhaps Seagate have updated the IHM implementation and QNAP have to catch up but I doubt this, the earlier drive is on a later firmware SC61 when the newer drive is on SC60.

Either way, if Seagate are going to have sketchy vendor support then I'm going back to Reds to swap out the next 2 drives.

I have full-scanned the disk but IHM still does not appear as an option on that disk. I have open support tickets with Seagate and QNAP and updated to QTS 4.3.6.

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Sun Aug 11, 2019 3:20 pm
by Don
Please open a ticket with QNAP.

Re: TS-251+ and IronWolf Health Management!!!!

Posted: Mon Aug 12, 2019 3:10 pm
by MarvQN
Don wrote:
Sun Aug 11, 2019 3:20 pm
Please open a ticket with QNAP.
Had already done that. Happy to say that so far the QNAP support has been to the point and prompt, worlds apart from the other end of this equation. Now looking at my log files - a firmware update, reboot and full disk scan have not made the IHM appear. It's now off to 2nd level support.