Ironwolf Health Management Does Not Show

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stricq
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Ironwolf Health Management Does Not Show

Post by stricq »

I have four brand new Ironwolf 16TB drives in my brand new TS-1277 NAS. The IHM does not show for any of these disks. When I click on the Health button, I do see it appears for just a half-second and then disappears just before the window becomes usable.

Any clues?
Ron1963
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Re: Ironwolf Health Management Does Not Show

Post by Ron1963 »

Which firmware are you using? The new official 4.4.1 build 1064 released yesterday mentions in the release notes among a lot of other changes
Updated IronWolf Health Management (IHM) to support new Seagate IronWolf and IronWolf Pro drive models
1x TS251, 1x TS251D, 1x TS253
CiASpook
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Re: Ironwolf Health Management Does Not Show

Post by CiASpook »

I have 12x 16TB IronWolf Pro drives. IHM on 4.4.1 build does not support them yet. Guess it will be in a later build.
Production: QNAP TVS-1282T3-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 860EVO 2TB M.2, Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
ianfretwell
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Re: Ironwolf Health Management Does Not Show

Post by ianfretwell »

I have both a TS531p and a TS563 populated with 8TB IronWolf Pro's. This is on QTS 4.4.1.1064.

In both NAS's (and for all disks) the Ironwolf Health Management screen shows 'Testing' for the drives - the stop analysis button does nothing.

A bit disappointing seeing as they've been promoting this feature for a while now and yet it doesn't seem to work at all.
MSprecher
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Re: Ironwolf Health Management Does Not Show

Post by MSprecher »

The same problem here with a TS251 in combination with two IronWolfs ST10000VN0004 not showing the status in Controllcenter.
There are even false S.M.A.R.T-errors and warnings shown with Fw. 4.4.1.1081.

With Fw. 4.3.6.0993 everything works fine, HD is shown in good condition without any errors!
ianfretwell
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Re: Ironwolf Health Management Does Not Show

Post by ianfretwell »

Just in case it helps anybody else I fixed my issue...it probably wants reporting to QNap as a bug so I'll get round to that too.


In the 'IHM schedule test' it allows you to select a location for the stats, I've discovered that if this is changed from the default of 'public' then my issue of the 'testing' being never ending goes away straight away...YMMV of course...
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Trexx
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Re: Ironwolf Health Management Does Not Show

Post by Trexx »

Qnap just released a new firmware version for some models which addresses this.

viewtopic.php?f=5&t=151366
- Storage & Snapshots would not display Seagate IronWolf Health Management (IHM) options for the Seagate hard drive ST8000VN004.
Paul

Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350

Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
CiASpook
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Re: Ironwolf Health Management Does Not Show

Post by CiASpook »

Works fine with my new IronWolf Pro 16TB with the latest QTS 4.4.1 rls...
Production: QNAP TVS-1282T3-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 860EVO 2TB M.2, Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
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Moogle Stiltzkin
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Re: Ironwolf Health Management Does Not Show

Post by Moogle Stiltzkin »

i also saw this thread
viewtopic.php?f=355&t=147771


I have a weird issue in regards to seagate 4tb non pro hdds.

i have 2 of them. but one of the seagate hdds cannot detect IHM. but the other works fine. i got a ticket with qnap for that. i don't know whether this is a hard drive issue... or whether it's a qnap bug :S i'm still testing this out.

i spotted this thread but it claims to have since fixed the issue. but i am wondering whether this could be a bug in expansion box, or whether it is a bad hard drive.

but i ran disk test, long smart test but there were no issues mentioned. so i doubt it's a bad hdd, but for some reason one of out the 2 seagate hdd does not show the IHM in qts UI :'

i also check both hard drive info, they are using the same firmware version as well. and are the same model, and both brand new.

I'm using QTS 4.4.2 latest build for a TL-D400S
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)


Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
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