QNAP TS-835A 4.3.5.0760 Build 20181114 with 2 x WD80EFZX bays 1 & 2 in Raid 1, working fine. I installed 2 new Western Digital WD80EFAX bays 3 & 4.
After inserting the new disks the old ones still work fine (even after rebooting), but the new ones show red status.
Attached is the status of the four disks (Because of attachments limitation, Disk 2 was not uploaded, but its data is the same as Disk 1). I refuse to think both new disks are bad.
Help from the forum appreciated.
Two new WD80EFAX added to a TS-835A give ERROR
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Two new WD80EFAX added to a TS-835A give ERROR
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- Moogle Stiltzkin
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Re: Two new WD80EFAX added to a TS-835A give ERROR
when you bought those, were they factory sealed new and unused hdds?
you can always pull it out and hook it to a pc desktop and run the brand vendor's own smart test to cross check results, if you don't believe the qnap assessment.
https://support.wdc.com/downloads.aspx?p=3&lang=en
and then IF it shows a positive, then it most likely is true....
the next step is the RMA procedure to get your replacement
https://www.youtube.com/watch?v=xGQ3fCcLOeI
if you check the wd site there should be something for how to do the RMA.
https://support.wdc.com/knowledgebase/a ... px?ID=8&s=
you can always pull it out and hook it to a pc desktop and run the brand vendor's own smart test to cross check results, if you don't believe the qnap assessment.
https://support.wdc.com/downloads.aspx?p=3&lang=en
and then IF it shows a positive, then it most likely is true....
the next step is the RMA procedure to get your replacement
https://www.youtube.com/watch?v=xGQ3fCcLOeI
if you check the wd site there should be something for how to do the RMA.
https://support.wdc.com/knowledgebase/a ... px?ID=8&s=
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
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Re: Two new WD80EFAX added to a TS-835A give ERROR
Thanks Moogle
Both are new and factory sealed.
Now trying to find a Windows box to run that test
Do you know of any other test I can run from the SSH console?
Take care
Both are new and factory sealed.
Now trying to find a Windows box to run that test
Do you know of any other test I can run from the SSH console?
Take care
- Moogle Stiltzkin
- Guru
- Posts: 11445
- Joined: Thu Dec 04, 2008 12:21 am
- Location: Around the world....
- Contact:
Re: Two new WD80EFAX added to a TS-835A give ERROR
oo this part i don't know. i only know the bare basics unfortunately
i did see a tutorial on the wd faq site about running their diagnostic tool using dos or something. but for me windows is just simple since it has a gui
rather unfortunate what happened to you
looking at the forum in the past, i noticed others also sometimes got bad new drives. Hasn't happened to me yet (guess i got lucky )
When my hdd needed replacing (a hdd dropped out of raid), my NAS was running in raid5 degraded mode (meaning if 1 more hdd had failed, i would lose everything if i did not get the new replacement soon and something went wrong before then). but even in that dire situation, i had a backup. So hopefully you got backup
if it's any consolation, from what i read, the WD rma process is much more lenient compared to other brands (which i'm leaning to, now that hgst got bought out by wd). just need some patience and follow through with the steps for it.
u too take care buddy
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin