Disk 4 failing after power outage

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razor1394
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Disk 4 failing after power outage

Post by razor1394 »

Hi.

I have a TS-451A-4G-EU 4 bay Qnap Nas which has worked great since I bought it 2018. I have Four WD Red 8tb drives in it. We had a planned power outage in the buildings so I turned off the Nas the Previous Day. I turned on the unit some hours after the outage and I noticed One of the drives was restarting itself and making bad sounds. Qts disconnected the drive. The problem is that the replacement I have gives THE same problem. Dmesg on the Nas indicates serious problem with the drive. Could this Still be the NAS itself? Thanks.

11410.408919] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11410.416425] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11415.423040] ata4: COMRESET failed (errno=-16)
[11415.427454] ata4.00: ahci_err_handling(2714):retry 0 times with PxSERR=67436544, PxSCTL=800 and ata_link_spd=2(cap. 3).
[11415.438294] ata4: reset failed, giving up
[11415.442350] ata4: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xf t4
[11415.449423] ata4: irq_stat 0x00000040, connection status changed
[11415.455453] ata4: SError: { CommWake DevExch }
[11415.459934] ata4: hard resetting link
[11415.463629] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11415.471139] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11417.468165] ata4: SATA link down (SStatus 0 SControl 330)
[11417.473619] ata4: link online but 1 devices misclassified, retrying
[11417.479925] ata4: reset failed (errno=-11), retrying in 8 secs
[11425.761032] ata4: hard resetting link
[11425.764731] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11425.772243] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11427.331079] ata4: SATA link down (SStatus 0 SControl 330)
[11427.336554] ata4: link online but 1 devices misclassified, retrying
[11427.342880] ata4: reset failed (errno=-11), retrying in 9 secs
[11436.000092] ata4: hard resetting link
[11436.003806] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11436.011327] ata4: SERR_PHYRDY_CHG SERR_DEV_XCHG. Clear the bit/burst error record
[11441.752047] ata4: link is slow to respond, please be patient (ready=0)
[11441.810062] ata4: SATA link down (SStatus 0 SControl 330)
[11441.815510] ata4: link online but 1 devices misclassified, retrying
[11441.821821] ata4: reset failed (errno=-11), retrying in 5 secs
Qnap TS-259 Pro+ with 2 internal WD20EARS and 3 external WD20EARS totalling 10TB. No raid is used.
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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Disk 4 failing after power outage

Post by dolbyman »

could be a busted connector/slot

but I don't think the drive would make the same sounds then
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