Looking for Server... https

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jds580s
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Posts: 201
Joined: Tue Dec 08, 2009 4:52 am

Looking for Server... https

Post by jds580s » Tue Apr 09, 2019 11:42 pm

Plex Server has not been working for a while and I am trying to figure out why that is.

Setup:
  • This is on a TVS-1282 running 4.3.4.0551 (I'm slow to update to ensure things are relatively stable, but recognize it's time to do that)
  • I have Plex Media Server QPKG installed v1.13.5.291 (the version QNAP offers through AppCenter, not the latest directly from Plex)
  • Secure (https) connections is enabled in QNAP General Settings to access the NAS using a LetsEncrypt cert
  • MyQNAPCloud is enabled
  • Network Access Protection is enabled
  • I am behind a router that has the appropriate Plex TCP/UDP port open
Problem:
When I access the Plex Server web interface I get a constant "Looking for servers..." message.
I've tried different URLs
with/without https
using my ip address, and the MyQNAPCloud URL.
It used to work just fine, but hasn't in months.

What next?
Any thoughts on where should I start looking/testing first?
Do I ditch the QNAP version of Plex and go for the latest version?
Update QTS?
Try disabling HTTPS?
Are there any services that Plex is dependent on that I need to check and see if they are running?
Something else I'm missing?

Thanks!

Model: TVS-1282-i5-16G
  • Firmware: QTS 4.3.4.0537
  • Network: 10GbE ASUS XG-C100C card, MTU 9k
  • RAID 1: [System] 2x WD Blue M.2 SSD 250GB
  • Single Volume: [QVR Pro Storage] 1x WD Purple 4TB
  • RAID 6: [DATA] 5x HGST HDN728080ALE604 8TB
    • Qtier RAID 1: 2x Samsung SSD 850 EVO 500GB
    • Cache RAID 1: 2x Samsung SSD 960 EVO 500GB NVMe M.2 in two NGFF PCIe 3.0 x4 adapter cards
Model: TS-459 Pro
  • Firmware: QTS 4.2.6 build 20180504
  • RAID 6: 2x HGST HDN724030ALE640 3TB, x2 Seagate ST3000VN000 3TB
  • External: 4TB HGST eSATA Drive, UPS
  • Network: 1 Gbps, MTU 1500

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Don
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Joined: Thu Jan 03, 2008 4:56 am
Location: Long Island, New York
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Re: Looking for Server... https

Post by Don » Wed Apr 10, 2019 3:26 am

Upgrade the firmware and run the latest PLEX from their website.
Read the Online Manuals and use the forum search feature before posting.

It is a recommended to use RAID and have external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.3.6.0895 | 40GB | 2 x M.2 SATA RAID 1 (System/VMs) | 4 x M.2 NMVe QM2-4P-384A RAID 5 (Cache) | 5 x 4TB HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.3.6.0993 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (Cache) | 4 x 4TB RAID 5
Apps: Boinc, Squid, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS, Entware, DLstation, +others

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jds580s
Know my way around
Posts: 201
Joined: Tue Dec 08, 2009 4:52 am

Re: Looking for Server... https

Post by jds580s » Thu Apr 18, 2019 12:33 am

Don wrote:
Wed Apr 10, 2019 3:26 am
Upgrade the firmware and run the latest PLEX from their website.
Thanks so much, Don. That took care of it!

Model: TVS-1282-i5-16G
  • Firmware: QTS 4.3.4.0537
  • Network: 10GbE ASUS XG-C100C card, MTU 9k
  • RAID 1: [System] 2x WD Blue M.2 SSD 250GB
  • Single Volume: [QVR Pro Storage] 1x WD Purple 4TB
  • RAID 6: [DATA] 5x HGST HDN728080ALE604 8TB
    • Qtier RAID 1: 2x Samsung SSD 850 EVO 500GB
    • Cache RAID 1: 2x Samsung SSD 960 EVO 500GB NVMe M.2 in two NGFF PCIe 3.0 x4 adapter cards
Model: TS-459 Pro
  • Firmware: QTS 4.2.6 build 20180504
  • RAID 6: 2x HGST HDN724030ALE640 3TB, x2 Seagate ST3000VN000 3TB
  • External: 4TB HGST eSATA Drive, UPS
  • Network: 1 Gbps, MTU 1500

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