plex : site unreachable

Plex allows you to aggregate all your personal media and access it anywhere you go. Enjoy your own media on all your devices with the Plex Media Server.
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fch22
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plex : site unreachable

Post by fch22 » Sat Jan 25, 2020 4:46 pm

Hi
I just installed my new QNAP TS-228A and I have installed the PLEX server on it.
installation is ok from application center , but when I click on PLEX icon to open or configure it , I'm getting an error

site unreachable
xxx.xxx.xxx.xxx connexion has been closed...
...
ERR_CONNECTION_CLOSED

URL is using port 32400. I have aded it ion my box , still not working

I'm using the initial configuration, didn't change parameters

may be you could have face already such problem?

thanks in advance

dolbyman
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Re: plex : site unreachable

Post by dolbyman » Sat Jan 25, 2020 11:51 pm

as you censored the complete ip..hard to say what you re using here..internal or external IP

what is it?

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moody_blue
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Re: plex : site unreachable

Post by moody_blue » Sun Jan 26, 2020 2:15 am

During initial installation QNAP and PC/Mac need to be on the same LAN. Also QNAP ip needs to be in a private range https://en.wikipedia.org/wiki/Private_network.

Only after initial installation you are allowed to change this.
QNAP TS-253A 4G QTS 4.4.3.1354
Plex Media Server 1.19.4.2935
OpenHAB 2.5.6
Unifi 5.13.29
GLPI 9.4.6

fch22
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Re: plex : site unreachable

Post by fch22 » Sun Jan 26, 2020 4:08 pm

dolbyman wrote:
Sat Jan 25, 2020 11:51 pm
as you censored the complete ip..hard to say what you re using here..internal or external IP

what is it?
IP is https://192.168.xx.xx:32400/web
this is an internal IP from the box

fch22
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Re: plex : site unreachable

Post by fch22 » Sun Jan 26, 2020 4:11 pm

moody_blue wrote:
Sun Jan 26, 2020 2:15 am
During initial installation QNAP and PC/Mac need to be on the same LAN. Also QNAP ip needs to be in a private range https://en.wikipedia.org/wiki/Private_network.

Only after initial installation you are allowed to change this.
initial installation has been done with the NAS on the same internal LAN than the PC. IP is ok, as plex is using the same than QTS, only the port is changing : https://192.168.xx.xx:32400/web
once installed , I didn't find any place where to configure PLEX, only undersdtood I have to start it to access the configuration

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moody_blue
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Re: plex : site unreachable

Post by moody_blue » Sun Jan 26, 2020 11:37 pm

For this very first access try http://192.168.xx.xx:32400/web (without the `s`)
QNAP TS-253A 4G QTS 4.4.3.1354
Plex Media Server 1.19.4.2935
OpenHAB 2.5.6
Unifi 5.13.29
GLPI 9.4.6

fch22
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Re: plex : site unreachable

Post by fch22 » Thu Jan 30, 2020 2:48 am

moody_blue wrote:
Sun Jan 26, 2020 11:37 pm
For this very first access try http://192.168.xx.xx:32400/web (without the `s`)
YESSSSS ! thanks a lot :D
I think I have forced https in the configuration somewhere

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moody_blue
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Re: plex : site unreachable

Post by moody_blue » Thu Jan 30, 2020 8:43 am

https is the default created by the QNAP Plex installer. In my opinion should be http but my voice was not heard by the Plex team... The fact is that until the server is claimed https cannot be used.
QNAP TS-253A 4G QTS 4.4.3.1354
Plex Media Server 1.19.4.2935
OpenHAB 2.5.6
Unifi 5.13.29
GLPI 9.4.6

liamtoh1
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Re: plex : site unreachable

Post by liamtoh1 » Sun Feb 02, 2020 10:34 am

Thanks for this thread. It helped me as well.
TS-453be with QM2-2P10G1TA (2x1TB SSD as Vol1; 4x4TB HDD as Vol2)

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