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plex : site unreachable
Posted: Sat Jan 25, 2020 4:46 pm
by fch22
Hi
I just installed my new QNAP TS-228A and I have installed the PLEX server on it.
installation is ok from application center , but when I click on PLEX icon to open or configure it , I'm getting an error
site unreachable
xxx.xxx.xxx.xxx connexion has been closed...
...
ERR_CONNECTION_CLOSED
URL is using port 32400. I have aded it ion my box , still not working
I'm using the initial configuration, didn't change parameters
may be you could have face already such problem?
thanks in advance
Re: plex : site unreachable
Posted: Sat Jan 25, 2020 11:51 pm
by dolbyman
as you censored the complete ip..hard to say what you re using here..internal or external IP
what is it?
Re: plex : site unreachable
Posted: Sun Jan 26, 2020 2:15 am
by moody_blue
During initial installation QNAP and PC/Mac need to be on the same LAN. Also QNAP ip needs to be in a private range
https://en.wikipedia.org/wiki/Private_network.
Only after initial installation you are allowed to change this.
Re: plex : site unreachable
Posted: Sun Jan 26, 2020 4:08 pm
by fch22
dolbyman wrote: ↑Sat Jan 25, 2020 11:51 pm
as you censored the complete ip..hard to say what you re using here..internal or external IP
what is it?
IP is
https://192.168.xx.xx:32400/web
this is an internal IP from the box
Re: plex : site unreachable
Posted: Sun Jan 26, 2020 4:11 pm
by fch22
initial installation has been done with the NAS on the same internal LAN than the PC. IP is ok, as plex is using the same than QTS, only the port is changing :
https://192.168.xx.xx:32400/web
once installed , I didn't find any place where to configure PLEX, only undersdtood I have to start it to access the configuration
Re: plex : site unreachable
Posted: Sun Jan 26, 2020 11:37 pm
by moody_blue
For this very first access try
http://192.168.xx.xx:32400/web (without the `s`)
Re: plex : site unreachable
Posted: Thu Jan 30, 2020 2:48 am
by fch22
YESSSSS ! thanks a lot
I think I have forced https in the configuration somewhere
Re: plex : site unreachable
Posted: Thu Jan 30, 2020 8:43 am
by moody_blue
https is the default created by the QNAP Plex installer. In my opinion should be http but my voice was not heard by the Plex team... The fact is that until the server is claimed https cannot be used.
Re: plex : site unreachable
Posted: Sun Feb 02, 2020 10:34 am
by liamtoh1
Thanks for this thread. It helped me as well.