Cannot access/run any media on any Plex device. LG TV, Sony TV or NAS -TS251A. Ipads and iPhones
All thumbnails are displayed but when I attempt to play them I get "Please check that the file exists and the necessary drive is mounted."
I have read many posts on here but my brain just gets bamboozled and shuts down.
I think I need the idiot guide.
PLEX help
- Trexx
- Ask me anything
- Posts: 5388
- Joined: Sat Oct 01, 2011 7:50 am
- Location: Minnesota
Re: PLEX help
1st thing... are your files stored under /share/Multimedia?
If so that is your problem. Thumbnails are stored in separate “Plex” location, but /share/Multimedia is controlled by QNAP and at various times things happen to it and it breaks Plex mapping.
Delete media from Plex library, create new “Media” share.. name whatever you like. Move folders under /share/Multimedia you want in Plex into new “Media” share. Re-ingest into Plex (add to Library).
Sent from my iPad using Tapatalk
If so that is your problem. Thumbnails are stored in separate “Plex” location, but /share/Multimedia is controlled by QNAP and at various times things happen to it and it breaks Plex mapping.
Delete media from Plex library, create new “Media” share.. name whatever you like. Move folders under /share/Multimedia you want in Plex into new “Media” share. Re-ingest into Plex (add to Library).
Sent from my iPad using Tapatalk
Paul
Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350
Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350
Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
- sharper9
- Know my way around
- Posts: 196
- Joined: Fri Jun 06, 2008 6:10 pm
Re: PLEX help
Where should the NEW Plex media library be placed?
I cannot see any media ATM
I cannot see any media ATM
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
- Guru
- Posts: 35273
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: PLEX help
anywhere BUT Multimedia
create a new share or use an existing one
create a new share or use an existing one
- sharper9
- Know my way around
- Posts: 196
- Joined: Fri Jun 06, 2008 6:10 pm
Re: PLEX help
I think I've created a new folder.
But I can't see it here
I cant navigate to the 'media' in the add library menu.
Any help appreciated.
But I can't see it here
I cant navigate to the 'media' in the add library menu.
Any help appreciated.
Last edited by sharper9 on Sun Oct 25, 2020 7:25 pm, edited 1 time in total.
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
- Guru
- Posts: 35273
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: PLEX help
that new share you created, should be in plex under cachedev1_data
- sharper9
- Know my way around
- Posts: 196
- Joined: Fri Jun 06, 2008 6:10 pm
Re: PLEX help
And it’s not.
What do I need to do?
I’m a bit out of comfort zone.
Thanks
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- sharper9
- Know my way around
- Posts: 196
- Joined: Fri Jun 06, 2008 6:10 pm
Re: PLEX help
Solution.
created a new share and all was fine
Thanks.
created a new share and all was fine
Thanks.
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads