PLEX help

Plex allows you to aggregate all your personal media and access it anywhere you go. Enjoy your own media on all your devices with the Plex Media Server.
casw1000
Getting the hang of things
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Joined: Sat Jan 30, 2016 8:46 pm

Re: PLEX help

Post by casw1000 » Thu Apr 08, 2021 7:44 pm

Under the troubleshooting section, there is a download logs option. This is what is asked by the Plex team when logging a ticket with them. I still think it would be good to delete a small library and create it again.

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sharper9
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Joined: Fri Jun 06, 2008 6:10 pm

Re: PLEX help

Post by sharper9 » Thu Apr 08, 2021 10:57 pm

I’ll do the delete and create in the morning and get back to you
Did the log jpeg say anything to you?

What’s the cleanest way to delete and recreate from within the plex server?
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

casw1000
Getting the hang of things
Posts: 60
Joined: Sat Jan 30, 2016 8:46 pm

Re: PLEX help

Post by casw1000 » Thu Apr 08, 2021 11:25 pm

Personally, the way I have done this is to go settings > Libraries > High-light the library and on the right side, click the 3 dots and select Delete.

I have just recreated this for you and confirm that according to my Plex Server, the data is not deleted, only the library itself.
Screenshot 2021-04-08 162039.png
Screenshot 2021-04-08 162115.png
You need to tick the box of course. If the process of deleting and recreating the library does not provide the results, then apart from a complete reinstall of Plex Server, I dont know what else I can add to help. Hopefully, this works for you.
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sharper9
Know my way around
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Joined: Fri Jun 06, 2008 6:10 pm

Re: PLEX help

Post by sharper9 » Fri Apr 09, 2021 7:31 pm

Hi Colin.
That worked a treat.
Many thank
All the best

TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 10. + 2 x iPads

casw1000
Getting the hang of things
Posts: 60
Joined: Sat Jan 30, 2016 8:46 pm

Re: PLEX help

Post by casw1000 » Fri Apr 09, 2021 7:35 pm

Cool, glad I could help as I know it can be frustrating when plex doesn't work as expected.

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