PLEX help
- sharper9
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PLEX help
I finally got Plex working back in January and the still is.
But I can't play anything NEW. I placed a new .mkv file on the server and nothing can play it from anywhere on my network old stuff still works on everything.
Any ideas?
But I can't play anything NEW. I placed a new .mkv file on the server and nothing can play it from anywhere on my network old stuff still works on everything.
Any ideas?
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
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- Location: Vancouver BC , Canada
Re: PLEX help
updated to the latest plex server version from plex website?
sounds like your media agents are down
sounds like your media agents are down
- sharper9
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Re: PLEX help
I’ve updated from the Plex site
It will not play
It will not play
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
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Re: PLEX help
what now ?
new media is not added or it will not play?
new media is not added or it will not play?
- sharper9
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Re: PLEX help
It’s in the same directory as the stuff that plays and it’s been rescanned but still isn’t visible
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
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- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: PLEX help
thats why I said you have an agent problem (the programs that scan the files and scrape the info)
they are either disabled or faulty
they are either disabled or faulty
Last edited by dolbyman on Wed Apr 07, 2021 11:53 pm, edited 1 time in total.
- sharper9
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Re: PLEX help
All the previously transferred stuff works fine . I’m out off my depth me thinks!
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
- dolbyman
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- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: PLEX help
I understand ..but that is then best directed to the plex forums
Last edited by dolbyman on Wed Apr 07, 2021 11:53 pm, edited 1 time in total.
- sharper9
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Re: PLEX help
I have just placed this in the PLEX forum
Server Version#: PlexMediaServer-PlexMediaServer-1.22.1.4275-48e10484b-x86_64
Player Version#: Varios, iPad 7.15
PC 1.30.1.2115-81e1fc3f + Sony TV/LG TV
The new file is in the same directory as the stuff that plays and it’s been rescanned but still isn’t visible.
All the previously transferred stuff works fine. I’m out of my depth I think!
thanks in advance
Server Version#: PlexMediaServer-PlexMediaServer-1.22.1.4275-48e10484b-x86_64
Player Version#: Varios, iPad 7.15
PC 1.30.1.2115-81e1fc3f + Sony TV/LG TV
The new file is in the same directory as the stuff that plays and it’s been rescanned but still isn’t visible.
All the previously transferred stuff works fine. I’m out of my depth I think!
thanks in advance
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
-
- Getting the hang of things
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- Joined: Sat Jan 30, 2016 8:46 pm
Re: PLEX help
Hi Sharper9, I will try and help by sharing my experiences and what I would do. Not sure if you have a plex pass or not? So from what I can see, you had plex working, you added some new content, but this doesn't show up. Hopefully, I got that right.
So, when you browse to the Plex Management page, you see the library, but still dont see the updates. How big is that library? Do you see any new content on any of the librarys?
What happens if you go into settings > Management > Troubleshoot > Optimize Database. This might refresh / clean up the issues.
I would create a new library, call it temp or something. Create as a Film library, copy 1 known working film into that libary then see if the Plex DB shows the content.
Let me know if any of these ideas have helped. I will try to offer other ideas if not.
Regards, Colin.
So, when you browse to the Plex Management page, you see the library, but still dont see the updates. How big is that library? Do you see any new content on any of the librarys?
What happens if you go into settings > Management > Troubleshoot > Optimize Database. This might refresh / clean up the issues.
I would create a new library, call it temp or something. Create as a Film library, copy 1 known working film into that libary then see if the Plex DB shows the content.
Let me know if any of these ideas have helped. I will try to offer other ideas if not.
Regards, Colin.
- sharper9
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Re: PLEX help
Hi Colin
Very strang.
Managed to add a 'test' library and cut and paste the missing data. And it played.
Not a clue why. I'll have another look tomorrow.
Confused.
Thanks
Very strang.
Managed to add a 'test' library and cut and paste the missing data. And it played.
Not a clue why. I'll have another look tomorrow.
Confused.
Thanks
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
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- Getting the hang of things
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- Joined: Sat Jan 30, 2016 8:46 pm
Re: PLEX help
ok, well small steps of progress. When you say cut and paste the missing data, is this manually editing say the file name, date, genre etc? Are you using the Agents to find the correct meta data? Let me know more feedback and hopefully we can figure this out.
- sharper9
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Re: PLEX help
Hi Colin
I cut/pasted in Win 10 file explorer!
Is there a method to move/copy in Plex?
I can see my test data in my new library in "other video" named "test event". The same file is in TV if you look at Win 10 directory but Plex just sees old data.
I cut/pasted in Win 10 file explorer!
Is there a method to move/copy in Plex?
I can see my test data in my new library in "other video" named "test event". The same file is in TV if you look at Win 10 directory but Plex just sees old data.
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
-
- Getting the hang of things
- Posts: 89
- Joined: Sat Jan 30, 2016 8:46 pm
Re: PLEX help
Ok, I wasn't sure how you were copying data to the library. It sounds to me like the old library's have an issue in the Plex DB, as the new library is working correctly. So the options I think you have are;
1. Check the console view (settings > Manage > Console) and see if there is anything obvious you can see about errors.
2. Pick an original library that is not working correctly, but with the least media inside. Delete the library and then recreate it again. This should sort out the problem. If the issue still exists after that, then either log a ticket with Plex Support as this would be going beyond my limits.
Just in case I missed this somewhere, please would you kindly confirm the actual config of your plex setup. So for me, I have plex server installed on my qnap. I dont want to assume that your running the server on a Windows 10 machine, but the library's are on a SMB share or something.
Thanks, Colin.
Edit: Can you confirm the settings you have In Settings > Library. Just so I understand what you have enabled and I can compare this to my own setup.
- sharper9
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- Posts: 196
- Joined: Fri Jun 06, 2008 6:10 pm
Re: PLEX help
There are errors in the console.
How do I copy them?
to be continued............
How do I copy them?
to be continued............
You do not have the required permissions to view the files attached to this post.
All the best
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads
TS251A 8GB 2 x 3TB JBOD for LMS and loads of other stuff. 2 Hikvision DS-2CD2342WD-I
Firmware 4.4.3.1354 - Windows 11 + 2 x iPads