ES1686DC broken after reboot

Post Reply
New here
Posts: 2
Joined: Wed May 29, 2019 8:16 am

ES1686DC broken after reboot

Post by jervzla » Fri Jan 20, 2023 3:11 am

Hi, we have a ES1686DC working randomly, we had to reboot both controllers yesterday and cannot access them anymore, "primary controller" does not reply ping or anything, secondary does it and we can try to login using web gui but it shows message "the controllers role is on standy, please go to another controller"; we have important information we need to get from the device and cannot access it. We opened a support ticket already with no response so far.

User avatar
Ask me anything
Posts: 6331
Joined: Tue Jan 25, 2011 11:41 pm
Location: Planet Earth

Re: ES1686DC broken after reboot

Post by Toxic17 » Fri Jan 20, 2023 3:20 am

was your first controller set for Static IP address or DHCP? maybe it picked up another ip address. did you try for find it using the Qfinder app?
Regards Simon

Submit a Ticket
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following

NAS: TS-673A h5.0.1.2248 • TS-121 • APC Back-UPS ES 700G
Network: VM Hub3: 350/35 • UniFi UDM Pro: 2.4.26 • UniFi Network Controller: 7.3.81 • UniFi Protect: 2.2.6/8TB Skyhawk AI
USW-Aggregation: 6.4.18 • US-16-150W: 6.4.18 • 2x USW Mini Flex 1.8.6 • UniFi AC Pro 6.5.263 • UniFi U6-LR 6.5.26 • 3x G3 Instants: 4.57.35 • 3x UniFi G3 Flex: 4.57.35

Post Reply

Return to “QES Operating System (QNAP Enterprise Storage OS)”