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TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Sat Sep 05, 2020 7:12 am
by Marcus8
Try to upgrade from QES 2.1.1.0405 to 2.1.1.0462 and fail with this error!

Type Date Time Users Source IP Event ID Content
Error 2020/09/04 22:23:18 System 127.0.0.1 0x050300a5 [Firmware Upgrade] Update firmware failed Firmware upgrade fails, please contact the QNAP support team to help upgrade the firmware version.

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Sat Sep 05, 2020 7:14 am
by dolbyman
Have you tried contacting QNAP ? (this here is a user forum)

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Tue Sep 08, 2020 12:13 am
by JackCarlton
Hello,

we got the same problem on our ES1686dc running Firmware 2.1.1.0405.
It is not possible to upgrade to another firmware. e.g. 2.1.1 build 20200515 or 2.1.1 build 20200811.
Firmware 2.1.1.0405 is not listed in the donwload list anymore. It seems like they took this firmware offline because of bigger bugs.
We also have the Problem on Firmware 2.1.1.0405 that it is not possible to create port aggregation.
We also contacted qnap now and we are waiting for response.

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Wed Sep 09, 2020 12:00 am
by JackCarlton
we have the following answer from QNAP

1.Please help to update to 2.1.1_v7 sp2 first(Yours is 2.1.1_v7)
https://download.qnap.com/Storage/QES/E ... v7_sp2.zip

If WebGUI doesn’t work, please try SSH to NAS and try below update command:
#fwupdate start -p /share/share1/ES164Xdc.img

2.Please schedule a downtime for us to help you scan all the files to avoid a know issue happen

3.Wait for our 2.1.1_v9 to update it again(ETA is Sep 19,2020)

So sorry for the inconvenience caused
Thank you so much

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Mon Sep 28, 2020 8:01 am
by CloudPilot.dk_TCF
Same issue here...on both our units!

And also the same answer from QNAP...:-( Well, I guess they know it's not a 'one off' case.

I tried som differnt stuff like enabling SSH on on NICs, but to no avail.

Has anyone got any further (still no newer FW from QNAP).

Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Posted: Mon Sep 28, 2020 7:51 pm
by hsiewert
Same issue here ...