TS-328 reliability and user experience question

Introduce yourself to us and other members here, or share your own product reviews, suggestions, and tips and tricks of using QNAP products.
Post Reply
h0ck932
New here
Posts: 9
Joined: Sat Aug 04, 2018 5:00 am

TS-328 reliability and user experience question

Post by h0ck932 » Sat Sep 29, 2018 5:24 pm

Hello,
are there any owners of TS-328 here? If so, how long have you been using it and are you satisfied with it?
The reason why Im asking is that it seems this model isnt really a "well-manufactured" one and has extremely high failure rate. Mine was working for cca 2 months. One day I came home and noticed that all the leds were off, the NAS was simply shut off. Unfortunately it wasnt possible to turn it on anymore. I also tried a different power supply (I have absolutely the same parameters-wise at home as the original one) without any effect. Also no luck when I removed all the drives from it.
Im not the only one with this unfortunate experience and similar user reviews can be seen in multiple stores.
There is also a second not pleasant thing and that is quite annoying humming comming from the chassis. In my case, it was solvable, I simply didnt tight the rear screws so much and the humming stopped.

Just wondering if there is anyone in here who has the same experience or anyone whose TS-328 is working without any problem.
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.

bchong
First post
Posts: 1
Joined: Mon Apr 30, 2018 2:11 pm

Re: TS-328 reliability and user experience question

Post by bchong » Tue Oct 09, 2018 7:17 pm

Hi,
I am having the similar issue. You are not alone. I return the unit to the reseller for fixing. It turned out it was a hardware failure. All good after fixing for a month. Now, I am having issue of the Power LED (1st from top) stay Red after power on for a while. LAN LED (2nd from top) flashing orange. USB LED (3rd from top) not turn on. The rest of the 3 LEDs underneath all stay green. Let me know if you know how to resolve this. Thank you.

h0ck932
New here
Posts: 9
Joined: Sat Aug 04, 2018 5:00 am

Re: TS-328 reliability and user experience question

Post by h0ck932 » Wed Oct 10, 2018 2:39 am

Hi there,
here is TS-328 user guide. Pages 25 and 26 explain what each LED's behavior mean.
LAN LED (2nd from top) flashing orange is a normal thing, it means that NAS is being accessed from network.
USB LED not turning on means that there is nothing connected to USB port, also a normal thing unless you have something connected through USB ofcourse.
However system status LED (1st one from top) staying red even for a while cant mean anything good. The user guide lists several things this could mean and none of them is a good one.
After some time since power on, what does the system status LED show? Is your NAS working okay besides that?
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.

whitemac
First post
Posts: 1
Joined: Sun Oct 14, 2018 7:02 pm

Re: TS-328 reliability and user experience question

Post by whitemac » Sun Oct 14, 2018 7:33 pm

My TS-328 also failed after 5 months of operation. Symptoms were somewhat identical to what h0ck932 described. Device could not be powered-on anymore; however, the fan started turning with power adaptor plugged in. The Power adaptor seemed to be ok (measured correct voltage on output).
Tried hard resetting the NAS a couple of times, to no avail.
The NAS was configured with three Seagate IronWolf 4TB drives that I tested in another machine to see wether they were fine. All of them were ok. I deducted that the TS-328 mainboard was dead.

Because the NAS failed within its warranty period, I send it back (without the drives which a bought separately) to the webshop where I bought the TS-328 in the first place (RMA procedure). After a long wait of 5 weeks and several mails to the seller (!) I finally got my brand-new replacement TS-328.
The replacement TS-328 has been running for aprox. a month now, using my original drives (luckily I did not loose any data in the process)
Let's hope this one endures for at least a couple of years. I'm a bit skeptical however as the previous one failed so quickly :-(

One thing I changed when setting up the replacement TS-328 is NOT using a daily power-off/power-on schema anymore. Before, my TS-328 shut down automatically every night to reboot the next day in the afternoon. I did this to save power, as my family is not @home during work/school hours.
I have no evidence to back this, but I figured that these daily power off/on cycles might have stressed some components of the TS-328 too much and triggered them to fail prematurely. Wether this contributed to the failure or not, these premature failures kind of indicate a quality and reliability issue with the TS-328 design and I call out to QNAP to seriously follow up on the failure reports and warranty replacements of this model.

dolbyman
Guru
Posts: 11032
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: TS-328 reliability and user experience question

Post by dolbyman » Sun Oct 14, 2018 11:31 pm

also start to do backups...something WILL(irreparably) fail one day ..and it will save your bacon

h0ck932
New here
Posts: 9
Joined: Sat Aug 04, 2018 5:00 am

Re: TS-328 reliability and user experience question

Post by h0ck932 » Wed Oct 17, 2018 9:32 pm

Well, no dispute about taking backups, thats for sure.
This topic is merely about unreliability of TS-328. Glad to hear that your drives were okay, whitemac. Im also wondering if mine (3x 6TB WD Red) are fine. Even though I dont have any life-important data on them, it would be quite a pain to get everything to the shape I had it.
Im still waiting for the RMA process to complete. After reading all the bad things about TS-328 I even called to the shop and asked for refund in case the unit will not be repairable. I was asked previously if I want a refund or a new unit and I opted for a new unit not yet knowing how bad it is with this model. So the time will tell what will I get.
As far as the daily power off/on cycles are concerned, Im afraid that was not the issue. I had mine running nonstop for those cca 2 months with occasional reboots for firmware updates and stuff like that and yet it died anyway.
The very disturbing thing is that I havent seen even a single reply anywhere (not only on this forum) from anyone who would say that his TS-328 was running okay for more then half a year :/.

Edit 24th October 2018: I guess I was lucky enough, the shop didnt manage to handle the RMA within law-given time, so I got refunded. I decided not to risk it anymore and bought myself a Synology DS418j. Also all my 3 drives are okay, so I just have to put all the data back into new box. Still I think it is better then taking chances with replaced TS-328 and just waiting when it will die again.
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.

Post Reply

Return to “Users' Corner”