Unable to map network drive

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ishbell15
Getting the hang of things
Posts: 69
Joined: Wed Nov 16, 2016 6:14 am

Unable to map network drive

Post by ishbell15 » Wed Jul 21, 2021 12:07 pm

Hi
I have a QNAP TS-251+ on QTS 4.5.4.1723. I am unable to map network drive, in Qfinder => "Storage plug and connect" did not show any folder.

at Windows file manager, when type \\192.168.1.100, it will pop up all shared folders, such "Documents", "Pictures", "Public". Only folder "Public" is accessible, I can open up this folder and access files. When I click on other folders eg "Documents" , error message shows "Windows cannot access \\192.168.1.100\Documents ", future diagnosis showed connection problem, see attached shots. I can access all shared folders via Qsync

thanks
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holger_kuehn
Easy as a breeze
Posts: 299
Joined: Sun Oct 20, 2013 11:45 pm
Location: Premnitz, Germany

Re: Unable to map network drive

Post by holger_kuehn » Thu Jul 22, 2021 1:03 am

Do you use a valid user to access the NAS. Sounds like the user is missing permissions.
NAS (production): TS-1635AX FW: 4.5.4.1741 build 20210726
NAS (backup): TS-1635AX FW: 4.5.4.1741 build 20210726
QTS (SSD): [RAID-1] 2 x 2TB Samsung Evo 860 M.2-Sata
Data (QTier): [RAID-6] 4 x 500GB Samsung Evo 860 Sata
Data (HDD): [RAID-6] 5 x 18TB Exos
RAM: 8 GB (QNAP shipped)
UPS: CyberPower CP900EPFCLCD
BACKUP: 10x4TB WD Red using a USB 3.0 Dock
Usage: Plex Media Server (direct play), SMB

NAS: TS-873U-RP FW: 4.5.4.1741 build 20210726
Data (SSD): [RAID-10] 4 x 1TB Samsung Evo 860 Sata
RAM: 8 GB (QNAP shipped)
UPS: CyberPower PR2200ELCDRT2U
BACKUP: 4TB Synology DS214 FW: DSM 6.2.4.25556
Usage: SMB, Backup Domain Controller

ishbell15
Getting the hang of things
Posts: 69
Joined: Wed Nov 16, 2016 6:14 am

Re: Unable to map network drive

Post by ishbell15 » Thu Jul 22, 2021 7:34 am

In fact, the windows process, afteer type in "\\192.1681.1000" at windows File Explorer" location bar, it did not ask for user/password.
the user/password information should be correct, I can login the web admin page and Qfinder functions

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dolbyman
Guru
Posts: 23550
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Unable to map network drive

Post by dolbyman » Thu Jul 22, 2021 11:46 am

web browser admin and windows explorer have different credential bases..

check and clear your windows credential storage and try again

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