Firmware: QuTS Hero h4.5.3.1698
Setup: I have the NAS connected via it's 2.5G port 1 to my main network and a second connection via an installed QNAP QXG-10G1T going to a separate 10G switch on a different network.
I've now tried a few times to restart the nas via the web interface or mobile app and every single time the nas get's stucked and becomes completely unresponsive, it doesn't show up on QFinder nor can I ping either of it's static IPs (on both networks).
The LEDs are like this
-status light is solid green
-Lan light is quickly flashing orange
-USB light is green (no usb devices attached at all)
-Both M.2 lights are solid green
-HDD lights 1 to 6 are solid green
-HDD lights 7 and 8 are off
I can fix it by unplugging both ethernet cables, short press the power button to turn off and then short press again to start with the cables unplugged and then reconnect them after boot is completed, once I'm back in the web interface there are no errors shown and everything appear to work as normal.....
Help Desk ticket has been opened but I'm wondering if anyone else encountered a similar problem, I'm also pasting below the relevant parts of the diagnostic log (i think they are the relevant parts at 04:35).
Code: Select all
2021-09-25 01:00:02 +02:00 <6> [111732.317567] flush_memory.sh (14117): drop_caches: 3
2021-09-25 02:59:51 +02:00 <4> [118922.109883] nfsd_buffered_filldir filtered @Recently-Snapshot
2021-09-25 02:59:53 +02:00 <4> [118923.754832] nfsd_buffered_filldir filtered @Recently-Snapshot
2021-09-25 03:00:08 +02:00 <4> [118938.341633] nfsd_buffered_filldir filtered @Recently-Snapshot
2021-09-25 04:34:27 +02:00 <4> [124599.116873] nfsd: last server has exited, flushing export cache
2021-09-25 04:34:54 +02:00 <6> [124625.996639] Device closed
2021-09-25 04:35:03 +02:00 <6> [124625.996641] Device closed
2021-09-25 04:35:03 +02:00 <6> [124635.054127] interfaces: bond0 flags = 1403, old flags = 1402
2021-09-25 04:35:03 +02:00 <6> [124635.062746] 8021q: adding VLAN 0 to HW filter on device bond0
2021-09-25 04:35:03 +02:00 <6> [124635.108974] interfaces: bond1 flags = 1403, old flags = 1402
2021-09-25 04:35:03 +02:00 <6> [124635.114781] 8021q: adding VLAN 0 to HW filter on device bond1
2021-09-25 04:35:03 +02:00 <6> [124635.161037] interfaces: bond2 flags = 1403, old flags = 1402
2021-09-25 04:35:03 +02:00 <6> [124635.166944] 8021q: adding VLAN 0 to HW filter on device bond2
2021-09-25 04:35:08 +02:00 <6> [124639.801962] igc 0000:09:00.0 eth0: igc: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX
2021-09-25 08:47:57 +02:00 <6> imklog 4.4.2, log source = /proc/kmsg started.
2021-09-25 08:47:57 +02:00 <5> [ 0.000000] Linux version 4.14.24-qnap (root@Q64-100-86) (gcc version 4.9.2 (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21])) #1 SMP Sat Jun 12 07:59:04 CST 2021
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] Command line: BOOT_IMAGE=/boot/bzImage root=/dev/ram0 rw
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'compacted' format.
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] e820: BIOS-provided physical RAM map:
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x00000000000997ff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000000099800-0x000000000009ffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x0000000009601fff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000009602000-0x00000000097fffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000009800000-0x000000000a1fffff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x000000000a200000-0x000000000a20afff] ACPI NVS
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x000000000a20b000-0x00000000ed464fff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000ed465000-0x00000000ed58cfff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000ed58d000-0x00000000ed738fff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000ed739000-0x00000000edbf4fff] ACPI NVS
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000edbf5000-0x00000000ee46dfff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000ee46e000-0x00000000eeffffff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000ef000000-0x00000000efffffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000f8000000-0x00000000fbffffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x00000000fd000000-0x00000000ffffffff] reserved
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000080f33ffff] usable
2021-09-25 08:47:57 +02:00 <6> [ 0.000000] BIOS-e820: [mem 0x000000080f340000-0x000000080fffffff] reservedCode: Select all
186, 0,2021-09-25,04:33:25,********,192.168.2.159,---,[Power] Restarting NAS., 1,1632537205,A007,Power,C001,NAS Power Status,
187, 0,2021-09-25,04:33:58,System,127.0.0.1,localhost,[Network & Virtual Switch] Stopped Network & Virtual Switch.,0155,1632537238,A201,Network & Virtual Switch,reserved,---,
188, 0,2021-09-25,04:35:15,System,127.0.0.1,localhost,[Power] System shut down on Sat Sep 25 04:35:15 CEST 2021., 17,1632537315,A007,Power,C001,NAS Power Status,
189, 0,2021-09-25,04:35:23,System,127.0.0.1,localhost,[External Device] USB UPS unplugged., 16,1632537323,A011,External Device,C002,UPS,
190, 0,2021-09-25,08:42:40,System,127.0.0.1,localhost,[Power] System started., 18,1632552160,A007,Power,C001,NAS Power Status,
193, 0,2021-09-25,08:43:08,System,127.0.0.1,localhost,[Network & Virtual Switch] Initialized Network & Virtual Switch.,0153,1632552188,A201,Network & Virtual Switch,reserved,---,
191, 0,2021-09-25,08:43:48,System,127.0.0.1,localhost,[Network & Virtual Switch] Set "Adapter 1" as the system default gateway.,0115,1632552228,A201,Network & Virtual Switch,C012,Infrastructure,
194, 0,2021-09-25,08:43:56,System,127.0.0.1,localhost,[Network & Virtual Switch] Interface "Adapter 1" connected.,0013,1632552236,A201,Network & Virtual Switch,C012,Infrastructure,
192, 0,2021-09-25,08:44:12,System,127.0.0.1,localhost,[Network & Virtual Switch] Set "Adapter 1" as system default gateway. "Adapter 1" connected to the internet after checking NCSI.,0185,1632552252,A201,Network & Virtual Switch,C012,Infrastructure,
195, 0,2021-09-25,08:47:26,System,127.0.0.1,localhost,[External Device] USB UPS plugged in., 14,1632552446,A011,External Device,C002,UPS,
196, 0,2021-09-25,08:50:02,System,127.0.0.1,localhost,[Hybrid Backup Sync] Started RTRR server., 43,1632552602,A200,Hybrid Backup Sync,C003,Service,