Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

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asadulhuq
Starting out
Posts: 33
Joined: Tue Feb 08, 2022 5:01 pm

Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by asadulhuq »

I have set "Do not remove any file on the NAS during synchronization" in NAS Qsync Central. But files are actually deleted in the NAS. This happens when I delete a file/folder in Qsync Client (windows 10) folder. I want that I shall sometimes delete some files in the PC qsync folder but NAS will not delete the synced file/folder. My Qsync client (windows 10) pared folder is set to "space saving mode" with syncing files to the device option as "Locally available" (currently). Also I tried "Online-Only" option.
I want that the NAS Sync folder will keep all files there in the NAS, even I delete some or all folders in the windows Sync folder. Also, I am anxious all synced folders and files will be gone from the NAS, incase the Windows sync folder content is deleted somehow. Assistance is appreciated. Thanks.
Qsync Client Windows Version: 5.03.1125
Qsync Central version: 4.4.0.5.
QTS Version: 5.0.0.1932.
FSC830
Experience counts
Posts: 2043
Joined: Thu Mar 03, 2016 1:11 am

Re: Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by FSC830 »

I confirm this at my end :S .
I am using exactly the same versions from QTS, QSync central and client.
Best choice is to create a ticket at QNAP support.
Space saving mode was also enabled (I guess this was a default option in a prevoius client version, I did never enable it).

Regards
FSC830
Experience counts
Posts: 2043
Joined: Thu Mar 03, 2016 1:11 am

Re: Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by FSC830 »

No, I withdraw! It works! :P

After disabling the space-saving mode I enabled the smart-delete mode (checked "Do not remove any file on the NAS during synchronization" in Qsync client).
Afterwards I did delete a folder and some files. Clearly seen in Sreenshots: the folder and files remain at NAS, but have been deleted at client:
smart_delete.png
smart_delete_02.png
Regards
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QNAPDanielFL
Easy as a breeze
Posts: 488
Joined: Fri Mar 31, 2017 7:09 am

Re: Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by QNAPDanielFL »

Smart delete does not work with space-saving mode.
FSC830
Experience counts
Posts: 2043
Joined: Thu Mar 03, 2016 1:11 am

Re: Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by FSC830 »

Oops, yes for sure. I did not realize that OP still uses the space-saving mode :oops: .
@asadulhuq : disable space-saving mode and you should be done.

Regards
asadulhuq
Starting out
Posts: 33
Joined: Tue Feb 08, 2022 5:01 pm

Re: Qsync in NAS is set to "keep files even clients delete files" but does not work as intended

Post by asadulhuq »

FSC830, Thanks.
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