Web Connectivity problems for myQNAPcloud

[ishbell15]

my system is TS-251+ 5GB RAM QTS 4.3.3.0154 (2017/04/13)
The Web Connectivity test (under mtQNAPcloud) failed, it was due to errors in The myQNAPcloud -> Auto Router Configuration (the Status column showed errors). I tested, restarting the router can fix this. I am not sure if this is problem from the router or from my NAS? or any one have fix other than rebooting router?

Y

[schumaku]

Hi,

Common ports can be blocked by the ISP, can be used by the router itself, can already be forwarded by other devices on your LAN by UPnP PMP, can be NAT forwarded manually, ...

On the myQNAPcloud App -> Automatic Router Configuration, there is a [Diagnostics] button - click it, and copy paste the output to the forum.

Tell us more about your ISP, your Internet connection, the router make/model.

-Kurt

PS. 5 GB RAM, how is this possible?

[OneCD]

PS. 5 GB RAM, how is this possible?

Well, you start with an 8GB SO-DIMM and an ordinary workshop hacksaw. Measuring carefully from one end, you hold it firmly and .......

[schumaku]

PS. 5 GB RAM, how is this possible?

Well, you start with an 8GB SO-DIMM and an ordinary workshop hacksaw. Measuring carefully from one end, you hold it firmly and .......

My question was biased on the earlier requirements to update the SO-DIMM in pairs, well possible an 4 GB and an 1 GB module will do it.

[ishbell15]

Here is output

------ NAT PMP Diagnostics ------
initnatpmp() returned 0 (SUCCESS)
using gateway : 192.168.20.1
sendpublicaddressrequest returned 2 (SUCCESS)
readnatpmpresponseorretry returned -7 (FAILED)
------ UPnP Diagnostics ------
upnpc : miniupnpc library test client. (c) 2006-2011 Thomas Bernard
Go to http://miniupnp.free.fr/ or http://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
desc: http://192.168.20.1:5431/dyndev/uuid:18 ... f157c30000
st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://192.168.20.1:5431/uuid:18f14557- ... nnection:1
Local LAN ip address : 192.168.20.7
Connection Type : IP_Routed
Status : Connected, uptime=90371s, LastConnectionError :
Time started : Mon May 15 08:43:41 2017
MaxBitRateDown : 0 bps MaxBitRateUp 0 bps
ExternalIPAddress = XXX.XX.XXX.XXX
GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)
INFO: No any UPnP port mapping entry is found.

ps 5GB is typo

[schumaku]

Looks like almost nothing works with the router on the LAN IP address 192.168.20.1 when it comes to UPnP IGD PMP functionality.

What router make, model, and firmware version are we facing here?

You might have to configure all port forwardings manually on this device.

[ishbell15]

this problem occurs when the NAS is idle for hours, and reboot router can fix this. but this is problem, because at outside, it's not easy to access router management interface.

here is the router info:

Name : NetComm Wireless
Product Class: NF10WV
Serial Number: <<privacy>>
Build Timestamp: 161028_1556
Software Version: NF10WV.NC.Spintel_R5B011.EN
Bootloader (CFE) Version: 1.0.38-116.174
DSL PHY and Driver Version: A2pvI041d2.d26b
VDSL PROFILE: No profile
Wireless Driver Version: 7.14.89.14.cpe4.16L03.0-kdb
Voice Service Version: Voice
Uptime: 0D 1H 25M 33S

this is output when "Web Connectivity" works after router reboot

------ NAT PMP Diagnostics ------
initnatpmp() returned 0 (SUCCESS)
using gateway : 192.168.20.1
sendpublicaddressrequest returned 2 (SUCCESS)
readnatpmpresponseorretry returned -7 (FAILED)
------ UPnP Diagnostics ------
upnpc : miniupnpc library test client. (c) 2006-2011 Thomas Bernard
Go to http://miniupnp.free.fr/ or http://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
desc: http://192.168.20.1:5431/dyndev/uuid:18 ... f157c30000
st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://192.168.20.1:5431/uuid:18f14557- ... nnection:1
Local LAN ip address : 192.168.20.7
Connection Type : IP_Routed
Status : Connected, uptime=5034s, LastConnectionError :
Time started : Tue May 16 12:29:48 2017
MaxBitRateDown : 0 bps MaxBitRateUp 0 bps
ExternalIPAddress = XXX.XXX.XXX.XXX
0 TCP 8080->192.168.20.8:8080 '50f8e95db219cf80d629f501816f0897-Web Admin' ''
1 TCP 443->192.168.20.8:443 '50f8e95db219cf80d629f501816f0897-Secure Web Admin' ''
2 TCP 920->192.168.20.8:920 '50f8e95db219cf80d629f501816f0897-FTP/FTPS' ''
3 TCP 921->192.168.20.8:921 '50f8e95db219cf80d629f501816f0897-FTP/FTPS' ''
4 TCP 922->192.168.20.8:922 '50f8e95db219cf80d629f501816f0897-SSH/SFTP' ''
5 TCP 80->192.168.20.8:80 '50f8e95db219cf80d629f501816f0897-Web Server/Multi' ''
6 TCP 8081->192.168.20.8:8081 '50f8e95db219cf80d629f501816f0897-Secure Web Serve' ''
7 TCP 873->192.168.20.8:873 '50f8e95db219cf80d629f501816f0897-Rsync Server' ''
8 TCP 1723->192.168.20.8:1723 '50f8e95db219cf80d629f501816f0897-QVPN (PPTP Serve' ''
9 UDP 500->192.168.20.8:500 '50f8e95db219cf80d629f501816f0897-QVPN (L2TP/IPSec' ''
10 UDP 4500->192.168.20.8:4500 '50f8e95db219cf80d629f501816f0897-QVPN (L2TP/IPSec' ''
11 UDP 1701->192.168.20.8:1701 '50f8e95db219cf80d629f501816f0897-QVPN (L2TP/IPSec' ''
12 TCP 8088->192.168.20.8:8088 '50f8e95db219cf80d629f501816f0897-Virtualization S' ''
13 TCP 8089->192.168.20.8:8089 '50f8e95db219cf80d629f501816f0897-Secure Virtualiz' ''
14 UDP 9->192.168.20.8:9 '50f8e95db219cf80d629f501816f0897-WOL' ''
GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)

[ishbell15]

Hi
I re-visit this problem, because it happens regularly, Web Connectivity for myQNAPcloud gets lost after overnight idle. I have to reboot router to resume the connection. if any other way to fix this?
Y

[schumaku]

Challenge your router vendor and/or the ISP if it's an ISP provided device why UPnP PMP settings get lost overnight.

[kb1health]

Having the same problem. Just setting up a first time use for TS-231P. Completely frustrated with seeing the red failed web connectivity icon. Any tips would be greatly appreciated. Providing diagnostic from Auto router configuration page.

[kb1health]

as I review the upload I think it best to provide the text.

------ NAT PMP Diagnostics ------
initnatpmp() returned 0 (SUCCESS)
using gateway : 10.0.0.1
sendpublicaddressrequest returned 2 (SUCCESS)
readnatpmpresponseorretry returned -100 (TRY AGAIN)
readnatpmpresponseorretry returned -100 (TRY AGAIN)
readnatpmpresponseorretry returned -7 (FAILED)
------ UPnP Diagnostics ------
upnpc : miniupnpc library test client. (c) 2006-2011 Thomas Bernard
Go to http://miniupnp.free.fr/ or http://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
desc: http://10.0.0.1:49152/IGDdevicedesc_brlan0.xml
st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://10.0.0.1:49152/upnp/control/WANIPConnection0
Local LAN ip address : 10.0.0.72
Connection Type : IP_Routed
Status : Connected, uptime=0s, LastConnectionError : ERROR_NONE
Time started : Sat Dec 15 14:15:44 2018
MaxBitRateDown : 100000000 bps MaxBitRateUp 100000000 bps
ExternalIPAddress =
0 TCP 8080->10.0.0.72:8080 'cd503ce6a3bcfcd12538769aaa6c56f8-Web Admin' ''
1 TCP 443->10.0.0.72:443 'cd503ce6a3bcfcd12538769aaa6c56f8-Secure Web Admin' ''
2 TCP 20->10.0.0.72:20 'cd503ce6a3bcfcd12538769aaa6c56f8-FTP/FTPS' ''
3 TCP 13131->10.0.0.72:13131 'cd503ce6a3bcfcd12538769aaa6c56f8-Telnet Server' ''
4 TCP 22->10.0.0.72:22 'cd503ce6a3bcfcd12538769aaa6c56f8-SSH/SFTP' ''
5 TCP 80->10.0.0.72:80 'cd503ce6a3bcfcd12538769aaa6c56f8-Web Server/Multi' ''
6 TCP 8081->10.0.0.72:8081 'cd503ce6a3bcfcd12538769aaa6c56f8-Secure Web Serve' ''
7 TCP 873->10.0.0.72:873 'cd503ce6a3bcfcd12538769aaa6c56f8-Rsync Server' ''
8 TCP 8899->10.0.0.72:8899 'cd503ce6a3bcfcd12538769aaa6c56f8-RTRR Server' ''
9 TCP 21->10.0.0.72:21 'cd503ce6a3bcfcd12538769aaa6c56f8-FTP/FTPS' ''
GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)

[AlastairStevenson]

You might want to redact your external IP address.

[mydjtl]

same problem here. how do you do that?

[dolbyman]

how do you do what?

what is the referencing?

[AlastairStevenson]

what is the referencing?

My thought too ...
Lol!