QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Introduce yourself to us and other members here, or share your own product reviews, suggestions, and tips and tricks of using QNAP products.
alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Sat Aug 19, 2017 9:36 am

It is one hour that my QNAP TS-453 Pro is stuck on "SYSTEM BOOTING" (from the display on the NAS)
I connected an HDMI monitor and I see the following lines:

0 early console in decompress_kernel
Decompressing linux... Parsining ELF... done.
Booting the kernel.

The STATUS led is green and the LAN led is blinking orange.
The two hard drives leds are green.

What should I do?

Thanks!

alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Sat Aug 19, 2017 9:56 pm

I am trying to find the firmware recovery guide for the TS-453 Pro here: https://wiki.qnap.com/wiki/Firmware_Recovery but this specific model is not listed in the list of models the guide applies to.

User avatar
schumaku
Guru
Posts: 43673
Joined: Mon Jan 21, 2008 4:41 pm
Location: Kloten (Zurich), Switzerland -- Skype: schumaku
Contact:

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by schumaku » Sat Aug 19, 2017 10:03 pm

Unless the NAS does not boot to become discoverable by Qfinder the Firmware Recovery is not required.

User avatar
Toxic17
Ask me anything
Posts: 5241
Joined: Tue Jan 25, 2011 11:41 pm
Location: Planet Earth
Contact:

Re: RE: Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by Toxic17 » Sat Aug 19, 2017 11:17 pm

alias71 wrote:I am trying to find the firmware recovery guide for the TS-453 Pro here: https://wiki.qnap.com/wiki/Firmware_Recovery but this specific model is not listed in the list of models the guide applies to.

I suggest you look again

TS-x53 series is the model you need to look for.

Sent from my ONEPLUS A3003 using Tapatalk
Regards Simon

QTS 4.x User Guidex

QNAP Club Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


NAS: TS-473-32GB QM2-2P QXG-10G1T 4.4.1.1146 • TVS-463-16GB 4.4.1.1146 QM2-2S10G1TB • TS-459 Pro 2GB 4.2.6 • TS-121 4.3.3.1098 • APC Back-UPS ES 700G •
QPKG's: TwonkyServer 8.51 • Apache73 v2441.7310 • QSonarr 3.0.3.645 • QNBZGet 21.0 • phpMyAdmin 4.9.0.1 • Qmono 5.20.1.19 • McAfee 3.0.1 • Lychee 3.2.16 • HBS 3.0.191016 • LEgo v3.1.0
Network: VM Hub 3.0 <500/35> • UniFi USG Pro 4 • UniFi USW-16-150W • UniFi USW-8-60W • UniFi CloudKey Gen2+• UniFi G3-Flex • UAP AC Pro • UAP AC Lite • SLM2008 • Dell 7050 MFF •

alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Sun Aug 20, 2017 1:53 am

OK, Thanks. I was looking for something like TS-x53 PRO considering that other entries in that page have PRO, U or other letters specified.
Anyway I powered off the NAS pressing the power button for 5 secs, removed the hard disks and powered it again. This time the NAS booted without any problem.
I connected to its Web UI and saw this message:

Hard Drive Missing
Install and format at least one hard drive before using the NAS. A hard drive can be inserted to an empty disk bay without turning off the NAS. For the hard disk compatibility list, please visit https://www.qnap.com/compatibility/
Note: All the drive data will be cleared upon hard drive initialization.
Please make sure the disk(s) are installed correctly.

I do not want to lose the data in my two disks (raid-1).
BTW, I noticed from the NAS display that the firmware version is 4.3.3 (20170606)

What should I do next?

Thanks!

kwchoi
Starting out
Posts: 34
Joined: Thu Feb 26, 2015 12:16 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by kwchoi » Wed Aug 23, 2017 10:21 am

hi bro, I also have same issue with my 453 Pro,
also stuck on the system booting screen, hard reset can resume normal, but cannot found any error log in QNAP.
This issue I have met 2 in this month.
hope can find the solution here.
thank all.

Salegy1
Starting out
Posts: 14
Joined: Mon Oct 21, 2013 9:07 pm

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by Salegy1 » Wed Aug 23, 2017 3:25 pm

Hi,
same here with my 653 Pro, sometimes a hard reset is needed.

alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Sat Sep 16, 2017 8:50 am

This is now three times that it happens and I am able consistently to fix the problem doing this:
1 - Force power off the NAS pressing the power button for 10 secs
2 - Remove the hard drives (remembering the order)
3 - Power on the NAS
4 - This time, without hard drives, the NAS starts. Interestingly, no error is logged.
5 - Power off the NAS normally
6 - Reinsert the hard drives preserving the order
7 - Power on the NAS
8 - The NAS starts and all the data is accessible.

If I skip #2 (Remove the hard drives) the problem is not fixed.
Is anyone able to explain this behavior?

Thanks!
Last edited by alias71 on Sat Sep 16, 2017 10:05 pm, edited 1 time in total.

CylonCenturion

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by CylonCenturion » Sat Sep 16, 2017 7:01 pm

alias71 wrote:This is now three times that it happens and I am able consistently to fix the problem doing this:
1 - Force power off the NAS pressing the power button for 10 secs
2 - Remove the hard drives (remembering the order)
3 - Power on the NAS
4 - This time, without hard drives, the NAS starts. Interestingly, no error is logged.
5 - Power off the NAS normally
6 - Reinsert the hard drive preserving the order
7 - Power on the NAS
8 - The NAS starts and all the data is accessible.

If I skip #2 (Remove the hard drives) the problem is not fixed.
Is anyone able to explain this behavior?

Thanks!


What HD's are in the NAS?

alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Sat Sep 16, 2017 10:04 pm

CylonCenturion wrote:What HD's are in the NAS?


I have two 4TB WD Red hard drives in RAID 1 configuration. This is exactly what I bought: https://www.amazon.com/gp/product/B00EHBERSE

Thanks!

CylonCenturion

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by CylonCenturion » Sat Sep 16, 2017 11:37 pm

alias71 wrote:
CylonCenturion wrote:What HD's are in the NAS?


I have two 4TB WD Red hard drives in RAID 1 configuration. This is exactly what I bought: https://www.amazon.com/gp/product/B00EHBERSE

Thanks!


Nothing wrong with your setup.

Did you already try a 3 second reset when all drives are in the nas?

alias71
New here
Posts: 6
Joined: Thu Nov 27, 2014 11:09 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by alias71 » Wed Sep 20, 2017 11:48 pm

I got courage, I backed up everything on an USB hard disk, performed a factory reset, did not install any app (I just need the basic NAS functionality), and finally copied the data back to the NAS.
Everything looking good for now. I shutdown and powered on the NAS three times without issues. If it happens again I will open a ticket.
Thanks for all the help!!!

stemplar
Starting out
Posts: 11
Joined: Tue Dec 28, 2010 10:58 pm

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by stemplar » Thu Nov 22, 2018 4:58 am

alias71 wrote:
Sat Sep 16, 2017 8:50 am
This is now three times that it happens and I am able consistently to fix the problem doing this:
1 - Force power off the NAS pressing the power button for 10 secs
2 - Remove the hard drives (remembering the order)
3 - Power on the NAS
4 - This time, without hard drives, the NAS starts. Interestingly, no error is logged.
5 - Power off the NAS normally
6 - Reinsert the hard drives preserving the order
7 - Power on the NAS
8 - The NAS starts and all the data is accessible.

Thanks, this worked from my 453 Pro.

In the first phase it consumed a DHCP address and was accessible on the web, in the 2nd phase it was back to static IP.
The 2nd boot took a considerable amount of time to complete.

(I had power outage, which likely caused the stall to begin with. A switch died at the same time)

Qnasguy
Starting out
Posts: 25
Joined: Wed May 03, 2017 3:32 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by Qnasguy » Sat Jan 12, 2019 8:27 pm

Same issue here with TS-453A.
Update => restart => nothing !!
Power off by pressing the button => restart => stuck on system booting.
Power off by pressing the button => removed the disk => restart => stuck on system booting.
Power off by pressing the button => UNPLUG the nas for 5mn => restart => restarted ok. (no disk plugged)
I powered it off on the initialization/installation home screen (nas changed IP in between since it went back to initial startup status)
Now I'm going to plug the disk back again and see what happens. Will report back.
After seeing so many posts on google for this kind of issue I'm not updating the thing ever again.
I've had a synology DS713+ for 5 years and never had an issue like this. I only switched to qnap for hardware encryption.
and the not-so-funny thing is I have a remote 2 bay qnap nas I tried for backup which is behaving the same way after the same update. (January 2 something)

Qnasguy
Starting out
Posts: 25
Joined: Wed May 03, 2017 3:32 am

Re: QNAP TS-453 Pro stuck on "SYSTEM BOOTING"

Post by Qnasguy » Sat Jan 12, 2019 8:36 pm

I have WD Red (4x4TB) drives by way.

Post Reply

Return to “Users' Corner”