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How to recover lost folder on factory reset?

Posted: Sun Sep 16, 2018 4:10 am
by TkNeo
My TS-251 had gotten messed up. The 3 second reset was not working. I could not connect. Tried everything (reboot device, router etc)

I followed the following steps and got a notification on my NAS IP address webpage to do a factory reset. It said it will not delete any data. I did that and now I can connect to my NAS and I see the home, homes, Public, Web folders and they have all the data. However, previously, I had another folder I had created (at root level) called Multimedia. I can't find that folder through the File Station. It had a ton of movies, music etc that i collected over the years. Please help!


  1. Turn off your NAS
  2. Eject all 4 drives. (Don't remove them, just eject them by 1"/3cm so they are no longer connected to the SATA Bus).
  3. Turn on the NAS. (You'll hear a short "beep")
  4. After 2-3 minutes, a long beep will be heard, and the NAS can be seen in QNAP Finder
  5. Hot-plug all HDDs into the NAS (Do not power off the NAS. Do not follow the quick setup)

Re: How to recover lost folder on factory reset?

Posted: Sun Sep 16, 2018 4:30 am
by Moogle Stiltzkin
have backups :(

nas stand alone is not a backup.

Re: How to recover lost folder on factory reset?

Posted: Sun Sep 16, 2018 6:32 am
by TkNeo
Moogle Stiltzkin wrote:have backups :(

nas stand alone is not a backup.


I followed the instructions here to recover those lost folders. Thanks a lot for your help.

Re: How to recover lost folder on factory reset?

Posted: Thu Jun 20, 2019 9:15 am
by ao2ice
Hello,

The same thing has happened to me, did you ever get an answer to this?

Thanks,

Re: How to recover lost folder on factory reset?

Posted: Thu Jun 20, 2019 9:36 am
by dolbyman
explain exactly what you did ..a #metoo does not help

Re: How to recover lost folder on factory reset?

Posted: Thu Jun 20, 2019 12:27 pm
by Moogle Stiltzkin
How to retain files and restore the default shared folder paths after restoring a QNAP NAS to factory settings
https://www.qnap.com/en/how-to/faq/arti ... -settings/


assuming it didn't format/ delete your data, you can try re-adding the same share name as before.

if that doesn't work, then you needed a backup in this scenario :/ never skimp on backup.

Re: How to recover lost folder on factory reset?

Posted: Thu Jan 02, 2020 11:15 pm
by that70sman
Moogle Stiltzkin wrote:
Thu Jun 20, 2019 12:27 pm
How to retain files and restore the default shared folder paths after restoring a QNAP NAS to factory settings
https://www.qnap.com/en/how-to/faq/arti ... -settings/


assuming it didn't format/ delete your data, you can try re-adding the same share name as before.


YES THAT"S IT.
Go to File station and CHOOSE: Create a shared folder, next to the name of your NAS.
Give the folder a name and then CHOOSE @path: enter path manually
Then you can browse through all paths and you will find your lost folders, select the one you want to recover and click create.
Once created you will find in a little while your folders and files back, if not formatted of course.

Re: How to recover lost folder on factory reset?

Posted: Thu Jan 02, 2020 11:16 pm
by that70sman
Moogle Stiltzkin wrote:
Thu Jun 20, 2019 12:27 pm
How to retain files and restore the default shared folder paths after restoring a QNAP NAS to factory settings
https://www.qnap.com/en/how-to/faq/arti ... -settings/


***Thanks***

Re: How to recover lost folder on factory reset?

Posted: Thu Jan 02, 2020 11:51 pm
by Moogle Stiltzkin
that70sman wrote:
Thu Jan 02, 2020 11:16 pm
***Thanks***
np. glad it helped :)

here is part2 for tips for next time (just in case)
https://www.reddit.com/r/qnap/comments/ ... _a_backup/

Re: How to recover lost folder on factory reset?

Posted: Thu May 07, 2020 2:17 pm
by mlong50w
that70sman wrote:
Thu Jan 02, 2020 11:15 pm
Moogle Stiltzkin wrote:
Thu Jun 20, 2019 12:27 pm
How to retain files and restore the default shared folder paths after restoring a QNAP NAS to factory settings
https://www.qnap.com/en/how-to/faq/arti ... -settings/


assuming it didn't format/ delete your data, you can try re-adding the same share name as before.


YES THAT"S IT.
Go to File station and CHOOSE: Create a shared folder, next to the name of your NAS.
Give the folder a name and then CHOOSE @path: enter path manually
Then you can browse through all paths and you will find your lost folders, select the one you want to recover and click create.
Once created you will find in a little while your folders and files back, if not formatted of course.
While I find the folders - it says cannot create folder, make sure you have free space on the server?
Any help