[SECURITY ADVISORY] Security Advisory for Malware on QTS - NAS-201902-13
Posted: Thu Feb 14, 2019 7:05 am
Security Advisory for Malware on QTS
Release date: February 13, 2019
Security ID: NAS-201902-13
Severity: High
CVE identifier: N/A
Affected products: To be confirmed
Summary
A recently reported malware is known to affect QNAP NAS devices. We are currently analyzing the malware and will provide the solution as soon as possible.
If you have any questions regarding this issue, please contact us through the QNAP Helpdesk.
Recommendation
To avoid possible exploits, you must:
Manually update Malware Remover to the latest version.
Update QTS to the latest version.
Update all apps installed on your NAS.
In case you encounter problems or receive the following error message while updating Malware Remover, please wait for the solution:
[App Center] Failed to install MalwareRemover. Model does not support MalwareRemover.
Manually Installing and Running the Latest Version of Malware Remover
On your web browser, go to the QNAP App Center.
Select your QTS version.
The application list appears.
Locate and click Malware Remover.
The Malware Remover download window appears.
Identify your processor type, and then click Download.
Your system downloads the installer zip file.
Extract the installer file.
Log on to QTS as administrator.
Open App Center, and then click .
The manual installation dialog box appears.
Read the instructions, and then click Browse.
The file broswer appears.
Locate and select the installer file.
Click Install.
A confirmation message appears.
Click OK.
QTS installs the latest version of Malware Remover.
A confirmation message appears.
Click OK.
The required updates dialog box appears.
Click Update Now.
QTS updates Malware Remover to the latest version.
Open Malware Remover.
Click Start Scan.
Malware Remover scans the NAS for malware.
Installing the QTS Update
Log on to QTS as administrator.
Go to Control Panel > System > Firmware Update.
Under Live Update, click Check for Update.
QTS downloads and installs the latest available update.
Updating All NAS Applications
Log on to QTS as administrator.
Open App Center.
Locate Install Updates on the upper right corner of the screen.
Click All.
A confirmation message appears.
Click OK.
QTS updates all installed applications.
Revision History: V1.0 (February 13, 2019) - Published
Release date: February 13, 2019
Security ID: NAS-201902-13
Severity: High
CVE identifier: N/A
Affected products: To be confirmed
Summary
A recently reported malware is known to affect QNAP NAS devices. We are currently analyzing the malware and will provide the solution as soon as possible.
If you have any questions regarding this issue, please contact us through the QNAP Helpdesk.
Recommendation
To avoid possible exploits, you must:
Manually update Malware Remover to the latest version.
Update QTS to the latest version.
Update all apps installed on your NAS.
In case you encounter problems or receive the following error message while updating Malware Remover, please wait for the solution:
[App Center] Failed to install MalwareRemover. Model does not support MalwareRemover.
Manually Installing and Running the Latest Version of Malware Remover
On your web browser, go to the QNAP App Center.
Select your QTS version.
The application list appears.
Locate and click Malware Remover.
The Malware Remover download window appears.
Identify your processor type, and then click Download.
Your system downloads the installer zip file.
Extract the installer file.
Log on to QTS as administrator.
Open App Center, and then click .
The manual installation dialog box appears.
Read the instructions, and then click Browse.
The file broswer appears.
Locate and select the installer file.
Click Install.
A confirmation message appears.
Click OK.
QTS installs the latest version of Malware Remover.
A confirmation message appears.
Click OK.
The required updates dialog box appears.
Click Update Now.
QTS updates Malware Remover to the latest version.
Open Malware Remover.
Click Start Scan.
Malware Remover scans the NAS for malware.
Installing the QTS Update
Log on to QTS as administrator.
Go to Control Panel > System > Firmware Update.
Under Live Update, click Check for Update.
QTS downloads and installs the latest available update.
Updating All NAS Applications
Log on to QTS as administrator.
Open App Center.
Locate Install Updates on the upper right corner of the screen.
Click All.
A confirmation message appears.
Click OK.
QTS updates all installed applications.
Revision History: V1.0 (February 13, 2019) - Published