QNAP TS-451+ stopped booting

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GeorgNordi
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QNAP TS-451+ stopped booting

Post by GeorgNordi » Fri Aug 09, 2019 3:55 am

Hi,

my QNAP TS-451+ stopped booting two days ago. I noticed the fan beeing very loud when I came home. I then turned of the device.
After turning it on it did not boot anymore.

The fan is still spinning when I turn it on.

The LEDs are different depending on whether I plug the power cable: orange LAN LED solid orange , USB blue

or I power of the device through the power button: LAN LED solid orange, HDDs red USB blue

There is nothing displayed on an external display connected through HDMI either way.

Also the device seems not reachable over the network.

The device never beeps even after pressing the reset button for up to a minute.

Any ideas what I can do? The device worked flawlessly for 3 years until now.

Kind regards

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Toxic17
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Re: QNAP TS-451+ stopped booting

Post by Toxic17 » Fri Aug 09, 2019 5:12 am

firstly do you have backups?

secondly try booting up with the hard disks pulled out slightly so no power goes to the HDD at all. does it boot then? can you see the NAS in QFinder?

have you upgraded the ram at all? install the ram that came with the NAS and see if it boots.
Regards Simon

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GeorgNordi
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Joined: Fri Aug 09, 2019 3:43 am

Re: QNAP TS-451+ stopped booting

Post by GeorgNordi » Tue Aug 13, 2019 4:10 am

Hi Toxic17,

I tried booting without the HDD. Same result. I have a backup but I don't think any data got lost. The HDDs seem to do fine.
The device does not show up in the QFinder, although there seems to be networking activity according to the LAN led.

I did not touch the RAM ever. It's still the original pre installed RAM 8gb.
The device was working like that for 3 years without changing anything about the hardware.

Kind regards

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