[How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

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pitcritter
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by pitcritter » Wed Mar 17, 2021 1:47 pm

Pesca65 wrote:
Thu Feb 18, 2021 4:53 am
hello yujungchang, i did it !!
Now my Qnap TS-453 mini works perfectly thanks to you.
A friend of mine has a TVS-463 with the same problem. (System botting >>>).
Do you think it's possible to fix it?
I have seen that he has an AMD G-series GX-424CC CPU.
can it work?
Pesca, can you tell me where you installed the resistor? My 453 mini is currently a doorstop.

fgjruiz
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by fgjruiz » Tue Apr 06, 2021 7:07 am

I just want to chime in and say my TS-451+ entered the first stages of this on April 2nd.
Lights almost exactly like kirovoleg, status led off, blinking LAN, USB blue, HDD1 red, HDD2 green, HDD3 red, and HDD4 off with all four drives in.

First sign was a system fan 1 failed warning that was updated 90 seconds later with another message saying the fan was operational. So I thought nothing of it and shut it down a few hours later so that I could blow some compressed air and take out the drives. On restart is when it started not detecting bays 3 and 4. Since then I would say half of the time the NAS will not power off correctly on shutdown, I've had to hold the power down for it to turn off. I tried a new fan yesterday and before that rolled back the firmware a month and it did not make a difference, that's when I started researching and found this thread. Thank you yuhungchang!

QNAP went into my NAS through helpdesk a little while ago because I had opened up a ticket before finding this thread, and now I figured why not let them document confirmation that they have a PR problem on their hands thanks to Intel.

Hopefully, I will have the resistor in tomorrow and can chime back in that my poor NAS is operational enough for me to try to live off of until QNAP has a sale or sends us emails offering a hush discount... ;-)

fgjruiz
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by fgjruiz » Thu Apr 08, 2021 8:07 am

Success with the 100 ohms resistor, my TS-451+ is alive again!

I'm rebuilding the RAID6 set, and immediately after I'm backing up my data to a USB drive that came in today. The CPU fan and temperature are also registering correctly again.

Not sure how long it will work like this, hopefully, it will not blow up on me during a business trip.

Rhubarb2021
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by Rhubarb2021 » Thu Apr 08, 2021 8:33 am

Thanks, another fixed TS651. I am so bad at soldering I canabalized a plugged connector to solder to that rather than risking dropping solder on the board. Cheers
PXL_20210408_002017822.jpg
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ed9235
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by ed9235 » Thu Apr 08, 2021 9:52 am

Same here, just fixed my TS-251 yesterday with less than 20 cents. Special thanks to yujungchang!
IMG_20210407_221051__01.jpg
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dmorris68
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by dmorris68 » Sun Apr 11, 2021 8:59 am

The resistor hack worked for my TS-851 also!

No soldering required either, I crimped a female Dupont pin to each leg of a 100ohm metal film resistor and used a 5x2 Dupont connector. So if I need to change resistor values I don't even need to dismount the motherboard -- just remove the lid, unplug the Dupont connector and replace the resistor.

Thanks for the tip!

Pesca65
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by Pesca65 » Thu Apr 15, 2021 9:47 pm

Hi pitcritte,
I soldered the resistor between the PCLCLK of the F71869A and a ground screw attachment.
Very difficult. I found a capable technician
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Pesca65
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by Pesca65 » Wed Apr 21, 2021 5:13 am

hi Yujungchang,
a question.
Is the problem solved if I replace the Fintek F71869A?

yujungchang
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by yujungchang » Wed Apr 21, 2021 2:27 pm

Pesca65 wrote:
Wed Apr 21, 2021 5:13 am
Is the problem solved if I replace the Fintek F71869A?
No, the problem is with the CPU, not the Fintek
[How to] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?) viewtopic.php?f=45&t=157459
[How to] Debug the SATA backplane power issue (models w/ a brick power supply viewtopic.php?f=50&t=157649
[How to] Enable onboard SATA connectors on the x53/x51 (Total 4+2 SATA drives for a 4 bay model) viewtopic.php?f=97&t=157816

Pesca65
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by Pesca65 » Wed Apr 21, 2021 2:37 pm

if I replace the CPU?

brchan
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by brchan » Wed Apr 21, 2021 8:32 pm

Pesca65 wrote:
Wed Apr 21, 2021 2:37 pm
if I replace the CPU?
I think CPU replacement is unlikely for a few simple reasons. You will need to desolder the BGA package and then reflow a new CPU which comes with its own risks. You can't replace with a different CPU unless it was pin compatible and supported in the BIOS. The one option if soldering was not a barrier is finding a J1800/1900 stepping that is known to have the LPC fixed in hardware.

I also just found my 2016 TS-251+ dead on my desk with full speed fan and just status light blinking in sync with Ethernet. Has anyone confirmed if newer TS-x51/53 (post 2016) uses a new stepping without this issue? I'm a bit confused that the J1800 is still used unless the issue has been resolved in hardware.

ldh058
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by ldh058 » Wed Apr 21, 2021 8:47 pm

Can anyone suggest where to buy the resistors to fix this issue. I have a TS-251 with no status light, blinking LAN, blue USB and red HDD1 and HDD2, no beeps. Was told by QNAP my device is defective. I live near Richmond, VA. Thanks!

brchan
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by brchan » Thu Apr 22, 2021 8:14 am

ldh058 wrote:
Wed Apr 21, 2021 8:47 pm
Can anyone suggest where to buy the resistors to fix this issue. I have a TS-251 with no status light, blinking LAN, blue USB and red HDD1 and HDD2, no beeps. Was told by QNAP my device is defective. I live near Richmond, VA. Thanks!
You can search "100 Ohm resistor" on both Amazon and Ebay, they will come in packs for $3-6. But the only suggestion for local source might be to find a hacker space near your and contact someone there.

ldh058
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by ldh058 » Fri Apr 23, 2021 12:19 am

Thanks brchan, just ordered from ebay and will be here next week (from California). I will let you know how it goes!

jeerima
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Re: [How To] Recover no beep / dead Intel based Qnap x53/x51 (2014~2016?)

Post by jeerima » Sun Apr 25, 2021 3:29 am

dmorris68 wrote:
Sun Apr 11, 2021 8:59 am
The resistor hack worked for my TS-851 also!

No soldering required either, I crimped a female Dupont pin to each leg of a 100ohm metal film resistor and used a 5x2 Dupont connector. So if I need to change resistor values I don't even need to dismount the motherboard -- just remove the lid, unplug the Dupont connector and replace the resistor.

Thanks for the tip!
Do you mind posting a pic? I ran into the same issue and this would be great if no soldering is required

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