TVS-871 - Help!!

[gnicholls]

Hi,
I've got a TVS-871 and have just applied a firmware update 4.3.5. I had two drives in the machine, but only one in use with all of the system files and my data (typically I have an 8TB disk turning up today so that I can create a RAID setup). I had setup the device as a Domain controller, but since the firmware update my device no longer has the configuration set for the Domain controller and none of my users can login / see their data. If I login as local admin I can' get to a fully functioning GUI, if I open File Station 5 I can see all of the shares but when I select a share I get the message "The file or folder does not exist".

If I navigate to "storage and snapshots" there I can see my disk (volume1) but it has a status of "unmounted".

Could anyone help / give pointers on how to go about fixing this or even how to just access the files so that I can copy them off and reformat everything

Many thanks

[AlastairStevenson]

Dumb question for which apologies - have you tried rebooting the NAS?

[gnicholls]

Hiya,
Thanks for responding. Yes re-booted several times (lots)

[jaysona]

You may also want to consider opening a ticket with QNAP and possible ask to have this topic moved to the appropriate forum since this appears to be an AD related topic and nit a users corner topic.

A more appropriate title will probably be helpful as well.

[gnicholls]

I tried to open a ticket with QNAP but the site is not accepting the serial number off of the machine and so I can't register.

I'll try a more suitable forum and title based on your suggestion, but wasn't really sure where the issue lies beyond the firmware update (potentially)

[AlastairStevenson]

If I navigate to "storage and snapshots" there I can see my disk (volume1) but it has a status of "unmounted".

What options are there under the Actions drop-down against the problem disk?

[gnicholls]

I've got "Check File System" and "Format". I have tried the "Check" and this comes back with a "Failed to check file system..." but without an explanation as to why.

[Guapo81]

Have you tried rolling back to the firmware version you came from?
This could rule out if the problem lies in the new firmware version.

[gnicholls]

I have not, I'm nervous of doing anything that might make the situation worse and cause me to permanently lose the data