Unable to map network drive
-
- Getting the hang of things
- Posts: 69
- Joined: Wed Nov 16, 2016 6:14 am
Unable to map network drive
Hi
I have a QNAP TS-251+ on QTS 4.5.4.1723. I am unable to map network drive, in Qfinder => "Storage plug and connect" did not show any folder.
at Windows file manager, when type \\192.168.1.100, it will pop up all shared folders, such "Documents", "Pictures", "Public". Only folder "Public" is accessible, I can open up this folder and access files. When I click on other folders eg "Documents" , error message shows "Windows cannot access \\192.168.1.100\Documents ", future diagnosis showed connection problem, see attached shots. I can access all shared folders via Qsync
thanks
I have a QNAP TS-251+ on QTS 4.5.4.1723. I am unable to map network drive, in Qfinder => "Storage plug and connect" did not show any folder.
at Windows file manager, when type \\192.168.1.100, it will pop up all shared folders, such "Documents", "Pictures", "Public". Only folder "Public" is accessible, I can open up this folder and access files. When I click on other folders eg "Documents" , error message shows "Windows cannot access \\192.168.1.100\Documents ", future diagnosis showed connection problem, see attached shots. I can access all shared folders via Qsync
thanks
You do not have the required permissions to view the files attached to this post.
-
- Easy as a breeze
- Posts: 413
- Joined: Sun Oct 20, 2013 11:45 pm
- Location: Premnitz, Germany
Re: Unable to map network drive
Do you use a valid user to access the NAS. Sounds like the user is missing permissions.
NAS (production): TS-1635AX FW: QTS 5.1.4.2596 build 20231128
NAS (backup): TS-1635AX FW: QTS 5.1.4.2596 build 20231128
QTS (SSD): [RAID-1] 2 x 2TB Samsung Evo 860 M.2-Sata
Data (QTier): [RAID-6] 4 x 4TB Samsung 870 QVO Sata
Data (HDD): [RAID-6] 7 x 18TB Exos
RAM: 8 GB (QNAP shipped)
UPS: CyberPower CP900EPFCLCD
BACKUP: 10x4TB WD Red using a USB 3.0 Dock
Usage: SMB with rclone (encrypted)
NAS: TS-873U-RP FW: QTS 5.1.4.2596 build 20231128
Data (SSD): [RAID-10] 4 x 1TB Samsung Evo 860 Sata
RAM: 8 GB (QNAP shipped)
UPS: CyberPower PR2200ELCDRT2U
BACKUP: 4TB Synology DS214 FW: DSM 7.0.41890
Usage: SMB, Backup Domain Controller
NAS (backup): TS-1635AX FW: QTS 5.1.4.2596 build 20231128
QTS (SSD): [RAID-1] 2 x 2TB Samsung Evo 860 M.2-Sata
Data (QTier): [RAID-6] 4 x 4TB Samsung 870 QVO Sata
Data (HDD): [RAID-6] 7 x 18TB Exos
RAM: 8 GB (QNAP shipped)
UPS: CyberPower CP900EPFCLCD
BACKUP: 10x4TB WD Red using a USB 3.0 Dock
Usage: SMB with rclone (encrypted)
NAS: TS-873U-RP FW: QTS 5.1.4.2596 build 20231128
Data (SSD): [RAID-10] 4 x 1TB Samsung Evo 860 Sata
RAM: 8 GB (QNAP shipped)
UPS: CyberPower PR2200ELCDRT2U
BACKUP: 4TB Synology DS214 FW: DSM 7.0.41890
Usage: SMB, Backup Domain Controller
-
- Getting the hang of things
- Posts: 69
- Joined: Wed Nov 16, 2016 6:14 am
Re: Unable to map network drive
In fact, the windows process, afteer type in "\\192.1681.1000" at windows File Explorer" location bar, it did not ask for user/password.
the user/password information should be correct, I can login the web admin page and Qfinder functions
the user/password information should be correct, I can login the web admin page and Qfinder functions
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
web browser admin and windows explorer have different credential bases..
check and clear your windows credential storage and try again
check and clear your windows credential storage and try again
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
Hi Dolbyman,
I have the same problem with the same device (TS-251) and followed your advise to clear windows credentials.
No luck:
In the application"Storage Plug & connect" i don't see the shared folders and cannot create a shared folder either.
I can see the NAS in my Windows network environment but don't see any shares:
Windows error message = Windows cannot access \\NASTS251 (this is the name of my NAS)
I have another NAS, TS-130 and with the same configuration, i do not have this problem.
Hope you can help me.
Kind regards, Ron
I have the same problem with the same device (TS-251) and followed your advise to clear windows credentials.
No luck:
In the application"Storage Plug & connect" i don't see the shared folders and cannot create a shared folder either.
I can see the NAS in my Windows network environment but don't see any shares:
Windows error message = Windows cannot access \\NASTS251 (this is the name of my NAS)
I have another NAS, TS-130 and with the same configuration, i do not have this problem.
Hope you can help me.
Kind regards, Ron
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
try in explorer
\\NASIP
Also, you went to:
Control Panel > Credential Manager
To clear any wrong credentials ?
\\NASIP
Also, you went to:
Control Panel > Credential Manager
To clear any wrong credentials ?
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
Yes, tried both suggestions from the thread and did also remove any wrong credentials
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
what does the access via NASIP say ?
Can you access the web frontend ?
Can you access SSH ?
Can you access the web frontend ?
Can you access SSH ?
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
Access NASIP: Windows cannot access \\192.168.2.16
Yes, i can access though SSH with Putty
Yes, i can access the WEB frontendYes, i can access though SSH with Putty
You do not have the required permissions to view the files attached to this post.
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
can you check the SMB status via SSH ?
Code: Select all
smb2status
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
smbd (samba daemon) Version 4.13.17
smbd (samba daemon) is running.
max protocol SMB 2.0 enabled
smbd (samba daemon) is running.
max protocol SMB 2.0 enabled
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
I think only SMB1 is disabled in Win10, but maybe switch to SMB 2.1 or even SMB3 to check
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
I have tried all kinds of settings with SMB on the NAS but not on the Windows side. Will check this and give it a try
- dolbyman
- Guru
- Posts: 35251
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: Unable to map network drive
No, you need to enable SMB 2.1 or 3 on the NAS
https://docs.qnap.com/operating-system/ ... 8B27F.html (QTS 4.5.x)
https://docs.qnap.com/operating-system/ ... 7174D.html (QTS 5.0.x)
Highest SMB version
&
Lowest SMB version
https://docs.qnap.com/operating-system/ ... 8B27F.html (QTS 4.5.x)
https://docs.qnap.com/operating-system/ ... 7174D.html (QTS 5.0.x)
Highest SMB version
&
Lowest SMB version
-
- New here
- Posts: 7
- Joined: Fri May 27, 2022 12:10 am
Re: Unable to map network drive
smbd (samba daemon) Version 4.13.17
smbd (samba daemon) is running.
max protocol SMB 2.1 enabled.
[~] # smb2status
smbd (samba daemon) Version 4.13.17
smbd (samba daemon) is running.
max protocol SMB 3 enabled.
Both changes did not make a difference.
What i don't understand is the error message with \\NASIP, the credentials are correct.
smbd (samba daemon) is running.
max protocol SMB 2.1 enabled.
[~] # smb2status
smbd (samba daemon) Version 4.13.17
smbd (samba daemon) is running.
max protocol SMB 3 enabled.
Both changes did not make a difference.
What i don't understand is the error message with \\NASIP, the credentials are correct.