Help us serve you better (Pls read before posting questions)

Welcome note and must-know for QNAP Forum members.
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QNAPRei
Been there, done that
Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Help us serve you better (Pls read before posting questions)

Post by QNAPRei » Mon Sep 03, 2007 3:28 pm

To help us understand your questions better and serve you faster, please kindly provide the following information when submitting your questions in the support section.

[list][*]Model name
[*]Firmware version and Build Number
[*]Operation System (OS)
[*]OS Language
[*]Number of HDDs
[*]HDD model
[*]HDD capacity
[*]RAID configuration
[*]Services enabled, e.g. Download Station, DDNS, FTP, NFS
[*]External devices, e.g. USB printer, e-SATA drive
[*]NAS connection speed/ MTU (found in Network Settings>TCP/IP page)[/list]
Last edited by QNAPRei on Mon Sep 10, 2007 11:58 am, edited 4 times in total.

Wanderer
Starting out
Posts: 17
Joined: Tue Sep 04, 2007 8:29 pm

Post by Wanderer » Wed Sep 05, 2007 4:05 am

A recommendation for those of us slightly less technical - a brief guide on how to get the non-obvious data.

In my case,
-how do i find the Network Bandwidth/MTU figure you want?
-what services are you interested in? Services on users machine, or on the QNap product? There are *tons* of things that Windows runs as services, so maybe an exclusion list (Don't report htese) might be good...
TS-201 with 2 x Hitachi 7K500 = 1 TB in RAID 1 (Thanks KENT!)

QNAPRei
Been there, done that
Posts: 700
Joined: Mon Aug 27, 2007 1:16 pm
Location: Taipei
Contact:

Post by QNAPRei » Mon Sep 10, 2007 11:57 am

Hi Wanderer,

Thanks for your comments. Please refer to the above updated thread.
Online Support Form: http://www.qnap.com/onlinesupport.asp
Support email: q_support@qnap.com.tw
MSN: q.support@hotmail.com
Skype: qnapskype

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