VPN constantly disconnects

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alexpablo
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Re: VPN constantly disconnects

Postby alexpablo » Tue Jun 13, 2017 11:48 pm

Where I can find the package QVPN Beta for TS-431?? L2TP from iOS it´s imposibleon FW 4.3.3.0210. Thank you!!

sjfwhite
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Re: VPN constantly disconnects

Postby sjfwhite » Sun Aug 13, 2017 12:00 am

alexpablo wrote:Where I can find the package QVPN Beta for TS-431?? L2TP from iOS it´s imposibleon FW 4.3.3.0210. Thank you!!


Did you manage to find the beta? I have a 431+ and have the frequent disconnects.

Waldemarr
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Re: VPN constantly disconnects

Postby Waldemarr » Sun Aug 13, 2017 4:12 pm

Make a ticket about the disconnection problem. It's a bug for many other models too.

BryantF
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Re: VPN constantly disconnects

Postby BryantF » Wed Aug 16, 2017 8:04 pm

Waldemarr wrote:Make a ticket about the disconnection problem. It's a bug for many other models too.


Yep, my vpn constantly disconnects to the point it's worthless using it.

salty10is
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Re: VPN constantly disconnects

Postby salty10is » Sun Aug 27, 2017 12:18 am

Fix dis shiz! :lol:

p.s. Other than this issue, I've been blown away by the improvements that have been made in the last couple years. Nice work qnap devs!

Waldemarr
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Re: VPN constantly disconnects

Postby Waldemarr » Tue Aug 29, 2017 2:39 pm

Devs do not read this forum so complementing or complaining here does not have any impact, so that's why the tickets are important.

salty10is
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Re: VPN constantly disconnects

Postby salty10is » Fri Sep 01, 2017 7:50 pm

Super, how do I make a ticket? Don't see any instructions in FAQ.

AlastairStevenson
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Re: VPN constantly disconnects

Postby AlastairStevenson » Sat Sep 02, 2017 4:43 am

You can use the HelpDesk app in QTS, or the more traditional way :
https://helpdesk.qnap.com/index.php?/Tickets/Submit
TS-431+ as primary storage and media server and a bunch of IP cams under Surveillance Station.

Waldemarr
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Re: VPN constantly disconnects

Postby Waldemarr » Wed Sep 06, 2017 1:33 am

Got my VPN problem solved by remote support. They tried to solve the problem with some test softwares first but it didn't help. After remote support the problem got solved in less than 24 hours. My Qnap is more than 7 years old and still get good service.

HarveyB
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Re: VPN constantly disconnects

Postby HarveyB » Wed Sep 06, 2017 5:24 am

Any idea what they did to solve it?


Sent from my iPad using Tapatalk

Waldemarr
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Re: VPN constantly disconnects

Postby Waldemarr » Wed Sep 20, 2017 2:53 pm

Don't know what they exactly did but the latest FW update broke the VPN again. I did another remote support request and got new instructions so I can fix the problem myself.

My device is behind NAT and although I have DHCP on my router, I had static ip set on the QNAP. Because of this the QNAP is missing routing table which causes VPN to disconnect and act strange.

So I set QNAP to use DHCP and set static ip for it via MAC address in the router. After this the VPN started working normally. Hope this helps someone else also.

Craig Noone
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Re: VPN constantly disconnects

Postby Craig Noone » Fri Sep 22, 2017 4:46 pm

Thanks for the link, AlastairStevenson. Worked like a charm!
I found that article, read it and click the link. I'm sure that australian vogueplay casino is good as it is. I really like its features. I think it's my cup of tea.

HarveyB
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Re: VPN constantly disconnects

Postby HarveyB » Sun Sep 24, 2017 4:20 am

Thanks for reply Waldemarr. Mine is already using DHCP so it's obviously a different problem.
Qnap tech support are supposed to be looking into it for me.
Will report here if I get a resolution.


Sent from my iPad using Tapatalk


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