2-Step Verification Not Generating QR Code

Don't miss a thing. Post your questions and discussion about other uncategorized NAS features here.
Post Reply
lpeterson0
New here
Posts: 4
Joined: Tue Oct 08, 2019 2:08 am

2-Step Verification Not Generating QR Code

Post by lpeterson0 »

I have a TS-831X NAS that was just updated to the latest firmware (4.5.3.1697). I am trying to set up 2-Step Verification, but the QR code never displays. It just sits there with the sort of spinning Q logo. If I click Regenerate QR Code still nothing happens.

I have tried doing this on Chrome, Firefox, Edge, and even Internet Explorer. I have also tried doing this with two different user accounts.

Any help or advice is appreciated, like are there specific log files that might point me to what the problem is?

Thanks
CREEK81
New here
Posts: 2
Joined: Fri Jun 25, 2021 5:29 am

Re: 2-Step Verification Not Generating QR Code

Post by CREEK81 »

same error with TS-231P2 after the firmware upgrade to 4.5.3.1697 build 20210611
I hope that the new release 4.5.3.1711 will fix it....
DonCapps
First post
Posts: 1
Joined: Fri Jul 02, 2021 2:36 am

Re: 2-Step Verification Not Generating QR Code

Post by DonCapps »

Me too. TS-431P QR code never appears. Spinning circle of death only. 4.5.4.1715 Build 20210630
lpeterson0
New here
Posts: 4
Joined: Tue Oct 08, 2019 2:08 am

Re: 2-Step Verification Not Generating QR Code

Post by lpeterson0 »

By the way I reverted back to the previous firmware version and the problem went away, so its definitely a new bug.
User avatar
dolbyman
Guru
Posts: 35005
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: 2-Step Verification Not Generating QR Code

Post by dolbyman »

report it to qnap..otherwise it might take a long time to fix
Ariaudo
New here
Posts: 5
Joined: Thu Jan 22, 2009 4:09 am

Re: 2-Step Verification Not Generating QR Code

Post by Ariaudo »

Me too. TS-231P3. 4.5.4.1715.
wizzbangtg
New here
Posts: 3
Joined: Fri Jan 03, 2014 4:46 am

Re: 2-Step Verification Not Generating QR Code

Post by wizzbangtg »

Same here TS-231+ QTS 4.5.4.1715

I have reached out to QNAP Support. They indicate it is a known issue and are working on it.
lpeterson0
New here
Posts: 4
Joined: Tue Oct 08, 2019 2:08 am

Re: 2-Step Verification Not Generating QR Code

Post by lpeterson0 »

So the weird thing is, I updated my TS-831X to 4.5.4.1715 today and now the QR code is working fine.
Post Reply

Return to “Miscellaneous”