Storages lost after TS-473A Waranty replacement

[schlaubi666]

Hi,

i had an SSD with an Storage on + 1 HDD with also 1 Storage on it, than the NAS switched off and i could not switch it on anymore.
I got a replacement Unit reinstalled the SSD + HDD, i can login with my credentials, but both Storages are not shown ( are not mounted).

How do i get them back ?

[dolbyman]

Please attach screenshots of the storage management

Also in the future have backups...1HDD + 1SSD with no backups is a sure fire way to lose your data at one point

[schlaubi666]

the gui is german ...

/etc/volumes.conf

Code: Select all

[Global]
volBitmap = 0xe
pd_00000001_3_Vol_Bitmap = 1
pd_00000003_3_Vol_Bitmap = 2
pd_00210001_0_Vol_Bitmap = 3

[VOL_1]
volId = 1
volName = S4EWNM0R905879E
raidId = -1
raidName = /dev/nvme0n1p3
encryption = no
mappingName = /dev/nvme0n1p3
qnapResize = no
delayAlloc = yes
privilege = no
readOnly = no
writeCache = yes
invisible = no
raidLevel = -2
partNo = 3
isGlobalSpare = no
diskId = 0x00000001
status = -1
filesystem = 18
internal = 1
time = Mon Jun 27 07:56:29 2022
unclean = no
need_rehash = no
creating = no

[VOL_2]
volId = 2
volName = 5000039B08E16D44
raidId = -1
raidName = /dev/sda3
encryption = no
mappingName = /dev/sda3
qnapResize = no
delayAlloc = yes
privilege = no
readOnly = no
writeCache = yes
invisible = no
raidLevel = -2
partNo = 3
isGlobalSpare = no
diskId = 0x00000003
status = -1
filesystem = 18
internal = 1
time = Mon Jun 27 07:56:30 2022
unclean = no
need_rehash = no
creating = no

[VOL_3]
volId = 3
volName =
raidId = -1
raidName = /dev/sdc
encryption = no
mappingName = /dev/sdc
qnapResize = no
delayAlloc = yes
privilege = no
readOnly = no
writeCache = yes
invisible = no
raidLevel = -2
partNo = 0
isGlobalSpare = no
diskId = 0x00210001
status = 0
filesystem = 2
internal = 0
time = Mon Jun 27 07:56:30 2022
unclean = no
need_rehash = no
creating = no

[FSC830]

Its an English forum! A German forum is available at forum.qnapclub.de .
You can just modify the GUI language prior taking a screenshot.

So what happens when choosing "Wiederherstellen" (Recover) and then "Attach and Recover Storage Pool"?

Regards

Edit: Are backups available? If not, there is a risk of loosing data when doing this (but without backup this risk is always present... )

[schlaubi666]

recovery is not working, can someone tell me from the volume.conf what kind of volume was created.
the volumes are there they are not mounted( how do i do that ? )

Code: Select all

Disk /dev/nvme0n1: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes

        Device Boot      Start         End      Blocks   Id  System
/dev/nvme0n1p1               1      121602   976762583+  ee  EFI GPT

Disk /dev/sda: 14000.5 GB, 14000519643136 bytes
255 heads, 63 sectors/track, 1702132 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1               1      267350  2147483647+  ee  EFI GPT

i opened a ticket at qnap

[FSC830]

Not really, just guessing that both raids are from type single disk.
Compared with my volume.conf, there are some entries I missed in yours, i.e. these:

Code: Select all

time = Thu Jun  9 13:56:01 2022
volType = 1
baseId = 1
baseName = /dev/mapper/cachedev1
inodeRatio = 32768
inodeCount = 81920000
fsFeature = 0x3

Best is to wait for QNAP.

Regards

[Kunzite]

All right... except for the language, that error message (from the first image) looks familiar.
Is the new NAS using the same OS as the old one? (by that I mean either QTS or QuTS Hero)
Is the new NAS' OS the same or a newer version as the old one?