TVS-871T-i7-16G Dead - Help Please

[server junkie]

Hello,

I have a TVS-871T-i7-16G and now it's dead as a nail. No lights anywhere. I haven't opened it to see if there are any lights on the inside.

From what I have read on this forum it looks like the power supply has gone. Do you know what power supply I need to order and how difficult it is to install it myself?

Thank you

[dolbyman]

Quick google later:

https://shop.qnap.com/index.php?route=p ... duct_id=62

This power supply, probably same difficulty/ease to swap as a regular tower form factor power supply

[server junkie]

I saw this power supply, however, no online retailer says it is compatible with TVS-871T. This puzzled me a bit hence my decision to post here.

[dolbyman]

If it is given as compatible on QNAP's own website, you can be pretty sure that it is. If you want to make sure, open a ticket with support.

[server junkie]

Thank you

[dosborne]

Before dropping $207US on that power supply, it may be worth testing yours with a DMM, or some other way. Hopefully, support will be able to help you troubleshoot the problem. It would be unfortunate to spend a lot of money and find that isn't the problem.

If it is the problem, it may be worth investing in a quality UPS if you don't already have one in case if was caused by voltage issues, brownout, lightning, etc. And, hopefully if the P/S did go due to one of those, there isn't any other damage.

Please report back with any updates.

[server junkie]

Changed power supply, unit is still dead. No lights, no sound, the power button does nothing.

I have been reading about the motherboard issue with other TVS models. Wondering if that could be the case with mine.

Has anyone had similar issues?

Thanks