TVS-872XT dead after normal shutdown...

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Thelosen
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Re: TVS-872XT dead after normal shutdown...

Post by Thelosen »

My TVS-872XT died today. Even after removal of all discs it would not restart.

Red led on the motherboard is on.

Unit is from March 2019. Made a ticket today at QNAP service.
drewy
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Re: TVS-872XT dead after normal shutdown...

Post by drewy »

I’m sorted. They swapped out my 872n for a new 872x. Upgraded the firmware on the new one (with a single disk installed). Shut it down replaced all my existing disks and all good.

I would have loved to NOW be able to purchase an extended warranty but it seems that’s not possible. If I look up the warranty for the replacement unit, it still starts from the original units purchase date, though they have extended to 3 years. I guess the odds are that in 2 years the replacement will also die.
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Thelosen
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Re: TVS-872XT dead after normal shutdown...

Post by Thelosen »

Don't expect QNAP to extend te warranty beyond 3 years. Got an offer today to have the unit repaired for $750,-. Feels a bit unfair to ask this amount of money to repair a factory defect.

New the unit was $2.000,- and it has worked for 3 years and 3 months. That's a bit above $600,- per year. Adding the rest of the time till the 5 year period will cost the above mentioned $750. (When the repaired unit keeps working beyond the middle of this year when the repair warranty runs out.)

Not sure that I see a reason to repair the machine for this amount of money. Last time I had a repair from QNAP it took them several months to do the repair and an additional several weeks to send me back the front cover of my repaired unit.
opensourcefan
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Re: TVS-872XT dead after normal shutdown...

Post by opensourcefan »

Thelosen wrote: Wed Aug 03, 2022 9:09 pm Don't expect QNAP to extend te warranty beyond 3 years. Got an offer today to have the unit repaired for $750,-. Feels a bit unfair to ask this amount of money to repair a factory defect.

New the unit was $2.000,- and it has worked for 3 years and 3 months. That's a bit above $600,- per year. Adding the rest of the time till the 5 year period will cost the above mentioned $750. (When the repaired unit keeps working beyond the middle of this year when the repair warranty runs out.)

Not sure that I see a reason to repair the machine for this amount of money. Last time I had a repair from QNAP it took them several months to do the repair and an additional several weeks to send me back the front cover of my repaired unit.
I suppose they consider three years to be an acceptable lifespan of their product... something to consider before giving them any more money.
Qnap TVS-X72xt Motherboard Failures Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing

Location Update Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing
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Thelosen
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Re: TVS-872XT dead after normal shutdown...

Post by Thelosen »

Yeah, and the track record for my QNAP devices is already bad.
My first nas (TS509pro) died in the first month.
My second nas (TS859) still going strong after a lot of years. (But is no longer supported)
My third nas (TS653B) died after I inserted a QNAP 10Gb / nvme card. >> The new card was the culprit.
My fourth nas (TVS-872XT) died after 3 years and 3 months.
Now I have to decide what to do next...

Lost small amounts of data each time, but lost massive amounts of time and effort. Buying a new TVS-872XT will be the fastest solution, but 3 years of use out of a device does not feel right.
opensourcefan
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Re: TVS-872XT dead after normal shutdown...

Post by opensourcefan »

Thelosen wrote: Thu Aug 04, 2022 10:20 pm
Now I have to decide what to do next...
TrueNas with a mainstream PC or even a server motherboard, you'll have more control over the whole process and less reliance on a single manufacturer and single component. There are plenty of really nice NAS cases out there as well.
Qnap TVS-X72xt Motherboard Failures Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing

Location Update Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing
ricoba
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Re: TVS-872XT dead after normal shutdown...

Post by ricoba »

I just had my 872XT failed the 3rd time. I bought it in Nov 2019, had gone through two RMAs after 18 and 23 months respectively, which took over a month shipping back and forth to Taiwan. Now it's at 32 months and I've just logged a ticket. Frankly, whether they can repair it for me again for free or at some charge, I am totally disappointed with QNAP products. On the bright side, I've brought 2 large external harddisks in TR002 enclosure to regularly sync all files from the 872XT after my 2nd RMA. So now I can move to other brands next, without worrying about data recovery.
opensourcefan
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Re: TVS-872XT dead after normal shutdown...

Post by opensourcefan »

Qnap TVS-X72xt Motherboard Failures Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing

Location Update Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing
alexponder
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Re: TVS-872XT dead after normal shutdown...

Post by alexponder »

My TVS-672XT died today after a normal reboot! I checked the PSU and then found this thread. I verified the red led on the motherboard is on just like others here. I purchased the unit exactly 2 years ago August 7, 2020. I've submitted a ticket to QNAP support.
SingUser
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Re: TVS-872XT dead after normal shutdown...

Post by SingUser »

opensourcefan wrote: Mon Aug 08, 2022 4:06 am Spreadsheet Updated

https://docs.google.com/spreadsheets/d/ ... sp=sharing
The title of the thread is self explanatory i.e. "TVS-872XT dead after normal shutdown...". That is why I did not specify the model in my post. For completeness, it is the TVS-872XT.

Thanks for compiling the spreadsheet- it is a very useful record.
opensourcefan
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Re: TVS-872XT dead after normal shutdown...

Post by opensourcefan »

SingUser wrote: Tue Aug 09, 2022 10:48 am
opensourcefan wrote: Mon Aug 08, 2022 4:06 am Spreadsheet Updated

https://docs.google.com/spreadsheets/d/ ... sp=sharing
The title of the thread is self explanatory i.e. "TVS-872XT dead after normal shutdown...". That is why I did not specify the model in my post. For completeness, it is the TVS-872XT.

Thanks for compiling the spreadsheet- it is a very useful record.
I make no assumptions. The title of this thread has not been an accurate assumption in some previous uncomplete posts. Entry updated.

To maintain the integrity of the spreadsheet, if it isn't stated, it isn't logged.
Qnap TVS-X72xt Motherboard Failures Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing

Location Update Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing
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Thelosen
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Re: TVS-872XT dead after normal shutdown...

Post by Thelosen »

opensourcefan wrote: Fri Aug 05, 2022 1:41 am
Thelosen wrote: Thu Aug 04, 2022 10:20 pm
Now I have to decide what to do next...
TrueNas with a mainstream PC or even a server motherboard, you'll have more control over the whole process and less reliance on a single manufacturer and single component. There are plenty of really nice NAS cases out there as well.
Looking into TrueNas. Looks very good and for the money I would have to pay for a QNAP replacement device I can build a real powerhouse. And when those components fail, I can purchase a new component for peanuts. :ubergeek:
And after reading the comments about third defect within 3 years.... :-0 :-0
SingUser
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Re: TVS-872XT dead after normal shutdown...

Post by SingUser »

SingUser wrote: Tue Jul 26, 2022 9:11 am
P3R wrote: Mon Jul 25, 2022 5:50 pm
SingUser wrote: Mon Jul 25, 2022 2:49 pm Purchased end April 2020 (s/n starting with 20). Less than 3 months out of warranty and tech support quoted USD750 + shipping for repair. Have asked them to please reconsider and do the right thing and extend the warranty by a few months to cover this repair in warranty given that it seems a manufacturing defect inherent in the device. Waiting to hear back from tech support.
Refer them to this thread.

There are messages here that are supposed to be from Qnap support representatives that they have been given the instruction that these obvious manufacturing faults should be covered by a warranty extension and there are many reports from other customers that have had their warranties extended with at least a year. Ask them why you're being treated worse than most other customers with the same fault.
I did and the issue has been escalated. Awaiting their response. Thank you for the advice.

A related question, do we know if the s/n 21 and s/n 22 manufacturing batches of the same model have the same (or any other manufacturing) defect? Or is it too early to say?
An update on my situation.

After I escalated my issue through QNAP support, QNAP kindly agreed to extend my warranty by 12 months in order to facilitate in-warranty repair. It took about a week for the RMA approval to come through and support was helpful to push the matter internally to get the RMA approved. Packed and shipped my unit to Taiwan - set me back about USD 120. Took 2 days to arrive in Taiwan, the repair took 3 days and the shipment back another 2 days. Apparently, the power supply was kaput! Reinstalled my RAM, NVME card and hard drives. Switched on and the unit is working great with all my data intact! Now the worry is if and/or when it is going to breakdown again!! Fingers crossed.

Very grateful for this thread!
bokr71
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Re: TVS-872XT dead after normal shutdown...

Post by bokr71 »

Check the board version... Ver. 1.0, 1.3, and 1.5 all have had problems. Ver. 1.7 has not...
Apple: MS M1 Max 10c/32c/16c/64GB/2TB - MP 3.2GHz 16c/192GB/2TB/2xRadeon Pro - nMP 3.5GHz 6C/64GB/1TB/D700 - Echo Express 1TB Accelsior/4x500GB NVMe Sonnet/Sonnet Solo10G PCIe - MBP 13" 4c i7/16GB/512GB - MBP 14" M1 Pro/16GB/512GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - HomePods - iPhones, iPads and Apple Watches...

Primary NAS: QNAP TVS-872XT 7x10TB + 2x512GB NVMe SSD. BackUp: Cloud iDrive - Locally QNAP TR-004 4x12TB

Network: ISP Gtateway - TP-Link Deco - QNAP QSW-M408-4C
opensourcefan
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Re: TVS-872XT dead after normal shutdown...

Post by opensourcefan »

SingUser wrote: Sat Aug 13, 2022 11:48 am Apparently, the power supply was kaput!

Very grateful for this thread!
So just to clarify did you have a motherboard failure or was it just your PSU?
Qnap TVS-X72xt Motherboard Failures Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing

Location Update Spreadsheet
https://docs.google.com/spreadsheets/d/ ... sp=sharing
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