johnfooten wrote: ↑Thu Sep 29, 2022 8:33 am
I have been denied an extension to the warranty 26 months after I bought the unit.
This random treatment of customers is appaling. Companies that have a spine decide on a policy and follow it,
for all affected users. As a Qnap customer, it's apparently now a lottery if you get the extended warranty or not.
I'm done with Qnap after buying three units. As soon as I got that email I went online and bought a Synology to replace it.
I understand you.
The question now is what to do with the unit. Should I get it repaired and sell it (for more than 750 obviously)?
If you know that you can sell it for more then it's a no-brainer.
Can I buy just a motherboard and repair myself?
No. As far as is known, they don't sell their custom made MBs.
Is everyone else getting denied now?
Nobody outside Qnap can know.
No warning. They knew of this issue and did nothing to let us know.
This I don't understand at all.
What company would go out and tell their customers that their product
may fail when it's 3-4 years old? For the supplier I think that would be a stupid thing to do. They have nothing to gain but will lose hugely in product trust and it would spill over on non-affected models as well.
Would a previous warning really have made you happy and not angry with them today?
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!
A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.
All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!