TVS-872XT dead after normal shutdown...

[vtcats]

Found it. It was A picture of where to find it on page 44 of this thread. You have to open up the unit.
Mine is MB ver 2.0.
Hope this means it’s okay. I have intentionally not turned it off or updated it recently until I either knew the version or heard additional comments from people about their versions.
Next step is to read Bob’s comments about Thunderbolt and why NOT to use it. Ha.
Thanks
Mike

[dolbyman]

was even just a couple of postst further up

viewtopic.php?f=50&t=153097&start=810#p837740

[obiwanKenobi]

Have you tried reinstalling the firmware, when it says to reinstall the firmware?

I did think of that but the message is not as helpful as it might appear - which firmware.....
The drive (if so not obvious how you install firmware on a drive installed in the QNAP)
The QNAP - if so is that downgrading the firmware (if I read the message correctly) of the QNAP (leery of downgrading firmware with some bad experiences in the past on Apple iOS h/w)
And then do I upgrade the firmware on the QNAP afterward...

It likely appears obvious @dolbyman but not clear to me and I have re-read it multiple times and am still not sure how to proceed

I know I appear stupid and I certainly feel it but not obvious and one small error can bring catastrophic failure and something I try and avoid

[dolbyman]

With the disks inserted, apply a firmware update the disks and (if needed) DOM will be updated by it... it is really not that complicated

[P3R]

I did think of that but the message is not as helpful as it might appear - which firmware.....

They tell you to apply either version 5.0.1 Build 20221022 or version 5.0.1 Build 20221215. Regardless of which firmware you apply, that will synchronize the chassis with the drive(s). If you don't want to downgrade you use version 5.0.1 Build 20221215. But either of the two even later firmwares released after that date should be okay to use as well.

So to sum up, download either of the three latest QTS firmwares that you prefer from here (if it's a TVS-872XT) and apply that manually to the system with all disks installed. Then you shouldn't have that message any more.

[kpro]

TVS-672N purchased July 2020.

Restarted to apply an update, and dead. Googled the issue and was shocked to see how common the issue is. NAS exhibits same behaviour as every other QNAP here - won't turn on, red light on mobo, ethernet activity if plugged in.

Previous QNAP lasted 8 years and was still alive when I decommissioned it - TS-459 Pro II. Guess they really don't make them like they used to.

QNAP replaced my device under warranty with a TVS-h674-i3-16G. Happy with this resolution given the hx74 series were only released a few months ago. Hopefully the issue is resolved in these 2022 devices.

[obiwanKenobi]

I did think of that but the message is not as helpful as it might appear - which firmware.....

They tell you to apply either version 5.0.1 Build 20221022 or version 5.0.1 Build 20221215. Regardless of which firmware you apply, that will synchronize the chassis with the drive(s). If you don't want to downgrade you use version 5.0.1 Build 20221215. But either of the two even later firmwares released after that date should be okay to use as well.

So to sum up, download either of the three latest QTS firmware that you prefer from here (if it's a TVS-872XT) and apply that manually to the system with all disks installed. Then you shouldn't have that message anymore.

Thanks, @P3R
I have a TVS-472XT
https://www.qnap.com/en/download?model= ... y=firmware
I found: 5.0.1.2248 build 20221215

I downloaded and 'updated' (feel this was really 'downdated')
Everything booted up and no warning message
Am I correct in understanding that now I can apply the latest firmware update and everything will resynchronize correctly

Thanks,

[P3R]

Am I correct in understanding that now I can apply the latest firmware update and everything will resynchronize correctly

Everything should already be synchronized and okay but yes, apply the firmware you want now.

[obiwanKenobi]

Many thanks to everyone who pitched in with insights, comments, and guidance and tolerated my ineptitude
I now have a repaired TVS-472XT and a new TVS-h1288X with a 10GbE connection direct to my Mac and building out the disks
Everyone is very generous with their time and insights - this is not my primary career or business but I have been blending technology into my world for a long time. For much of this, I am self-taught and continue to be (that includes the video editing) and it is forums like this as well as some good youtube videos that have allowed me to continue to ascend the ladder of knowledge

On the knowledge front - the abbreviations are a bear (for me at least). There is some excellent information but in some of the responses I got lost in the abbreviations despite searching. I understand this is unpaid activity and the value of time so respect their use. For most of the areas I drop into I start a notepad with a decoder of all Three letter acronyms (TLAs) that I find and what they mean. Does such a resource exist on this forum? I've tried searching but if its there it is buried deep. I am clearly missing some additional trick or insight to using the phpBB forum software as I struggle to make the search useful.
For example - searching for "Abbreviations" pulls up a long list of posts that have that word and the vast majority of them ask what xx means or make the point I am here about the struggle with this
search.php?keywords=abbreviations
Based on @Dolbyman responses - he either holds the locations and data in his head of the useful content or has a better understanding of the searches (if so please share ).
And don't GIYF me here please I do use that all the time but with abbreviations don't always make sense
Perhaps an Abbreviations thread/post that contains them as they are discovered might be worthwhile
Just a thought

[OneCD]

Perhaps an Abbreviations thread/post that contains them as they are discovered might be worthwhile

You are quite welcome to start (and endlessly maintain) a new topic with abbreviations you think would help others.

However, the abbreviations/acronyms/intialisms used are rather common in IT (Information Technology).

If you don't know what one means, please post back asking for clarification. This way, you'll get the correct answer.

[Bob Zelin]

hello obiwan -
the QNAP (and every technology - macOS, Win 11, Synology, Ubiquiti, QNAP, Synology, Asustor, Terramaster) - and every little detail of network adapters, drives, etc.
is a CONSTANT STUDY. When does it end ? It never ends. Either you say "screw this" or you just keep learning. I am an expert in this junk, and I make mistakes all the time, and
I have to use forums like this (and Reddit, and YouTube, and everything else) - to keep learning things. Why does it have to be this way - BECAUSE - this is the way technology has always been -
and will always be. Can you imagine a doctor or a dentist who is 60 years old, and has no idea of what any new pharmaceutical drug is, since 1990 ? Now, we are certainly not doctors,
but the people that do this for a living, have to constantly keep learning. And we become "specialists". Even if QNAP becomes stable (and it never will) - Apple macOS and Microsoft Windows, will
never be stable - and there will always be "how come this garbage is not working". This is what we do (in the same way - I keep asking - "how come my toilet is always running").

This is why you see smart #$% answers from people like me all the time. I know that there are always problems - and I personally run into problems with QNAP (and everything else) all the time.
But this is technology. It's never going to end. You just get used to it. A lot of people that don't do this for a living, don't understand this. One of my favorite lines in history of any movie
is from Mel Brooks "Space Balls". Rick Moranis is trying to escape from the starship that is about to explode, and he can't get anything to work, and he turns to the camera and says -
"even in the future - NOTHING works". This is my life.

Bob Zelin

for those few that are reading this - I just did a point to point connection with an ISP (here is that three letter TLA !) - with Spectrum Cable for one of my clients - and they used an Ethernet Demarcation
box. Now I have been in this business for DECADES, and I said "what the hell is an Ethernet Demarcation box !". It's never over. No one knows everything -
and for the 2 people that are curious -
https://www.rad.com/products/etx-2i-10g

and for those that are curious - this is how you get (with Spectrum cable) to get "location A's QNAP" to connect to "location B's QNAP" without ever having to go onto the internet.
Of course, you pay big bucks for this.

[jkstraw]

You can add my TVS-672N to the list.

Troubleshooting and notes:
- Failure during firmware update / reboot
- Ethernet Link lights up when connected
- Red led on MB

Notes:
Purchased: 04/27/2020
DriveBay PCB: TVS-672XT BP V1.0
MB PCB: TVS-872 MB V1.0

My TVS-672 is a frankenstein build that died in less than 3 years

Quick update and resolution:

Update: Kudos to Qnap - they replaced my out of warranty TVS-672N-i3-4G by exception/manager approval.

I received a TVS-672X-i5-8G as a replacement.

Replacement info:
Received 01/25/2023
DriveBay PCB: TVS-672XT BP V1.0
MB PCB: TVS-X72XT MB V2.0

Migration notes:
1. NAS was already at the same FW release as my problematic unit and no FW update was available via QFinder Pro
2. Installed drives and powered it on
3. Seamless migration - everything appears to be working 100%

[opensourcefan]

https://docs.google.com/spreadsheets/d/ ... sp=sharing

Looks like things are slowing down. We've probably hit the two year failure mark after the release of the bad boards?
I will be reducing my check-ins here.
If anyone has a failure that they would like recorded post it here or contact me via the spreadsheet.
Reminder - Access to the spreadsheet will not be shared.

Please include:
Username or however you want to be identified
Model # ie 872xt, 672xt, etc etc
Date of failure
Motherboard version if known ie 1.0, 1.3,

[Bengaldad]

My QNAP TVS-872XT which I purchased in August 2020 has died with a loss of all power after rebooting following a successful firmware update. I have returned the unit to QNAP and they have agreed to repair it under warranty when they receive it. This NAS has data essential to my business and because I am on the east coast of the U.S. and facing a 3 week minimum delay in getting my repaired NAS returned, I purchased a second new TVS-872XT. I received this new TVS-872XT on Friday afternoon and successfully got it running with the 8 HDs that had been in my old TVS-872XT. However, the new TVS-872XT is reporting “cache not found” and I whereas I can see the file structure on the NAS I cannot read or write to the NAS. In my haste to return my old TVS-872XT I failed to remove the two M.2 SSDs that I had installed in it so I do not have them on hand to install in the new TVS-872XT. My questions is can I purchase two identical M.2 SSDs to those I had in the old TVS-872XT and install them in the new TVS-872XT to get it working or do I have to wait until my old TVS-872XT is repaired and returned in order to install those two M.2 SSDs in the new TVS-872XT? Is there any other way I can get the new TVS-872XT working? Your help and advice would be very much appreciated. Tom

[dolbyman]

Cache probably contained vital information/data of your pool...so without them your data is probably lost ..QNAP also says to NEVER send any storage with your RMA ..so be prepared to never get them back.


I hope you have backups of your data