Just bought TS-453D, already can't log in 24 hours later

[disnoid72]

Please help!

The morning after set-up, I went to log in to continue the process and getting the following message :

Log In credentials are incorrect or your account is no longer valid Contact Administrator.

What in the world in going on? My credentials ARE NOT INCORRECT.

I used the reset fix, to RESET my password but there is no where to do that. I just get brought back to a reg LOG In page. It's a ridiculous loop. None of the knowledge base has what I need.

In order to do anything, you have to LOG IN!

Signed,
EXTREMELY FRUSTRATED

[dolbyman]

What is the "reset fix" ? You mean a 3 second push of the reset button on the back ?

Any antivirus installed on your endpoints that would probe and hammer credentials to pentest the NAS ?
See here
viewtopic.php?t=144394

[disnoid72]

YES. Tried the 3 second push and 10 second push. Neither bring me to anything resembling a PASSWORD Reset page. Where is that option?

I have a MAC, not running any antiviral software. Not running Bitdefender. Have had other NAS on same system, never had firewall or antivirus issues that would prevent me from logging in.

[dolbyman]

No there is no page, the 3 second reset:

(re)enables the admin account
sets the admin password to FIRSTMAC (see sticker on the back of the NAS)

https://www.qnap.com/en/how-to/faq/arti ... -explained

[disnoid72]

Thank You finally got to the password reset pop up.

Now every password I enter says FAILED TO RESET User's Password.

I've tried 10 original formats. For example: Gigi4u#72!

Instructions are: must consist of 0-64 ASCII characters or 0-64 bytes of UTF-8 encoded characters

I tried using their own system suggested password for kicks and giggles...I get the same message.

At a loss. Feeling defeated.

[dolbyman]

Have you tried more than 10 characters ? .. Not sure what the current default password length is

[disnoid72]

The suggested system password is 15 characters. But like I said, that option doesn't work either.

Trapped.

My brother in law warned me against QNAP. I said no they're a great system, especially for content creators. He said get a Synology, I said no. Here I am. Can't even log in.

[OneCD]

Where did you purchase this unit from? Was it new/used/refurbished/etc...?

[disnoid72]

Completely brand spanking new.

B&H. Had glorious unboxing, felt so ready. Honored to upgrade from my Western Digital NAS to brand marketed towards users like me.

Installed apps, registered equipment, set up passwords. Went to sleep. Woke up tried to log in got message above. That's it. QNAP Chat is non existent. So putting all my eggs in the forum.

[dolbyman]

Quick side question .. you did not expose it to WAN though right? (sharing the NAS with friends/clients/etc)

[OneCD]

Completely brand spanking new.

Excellent. That helps rule-out a previous user making modifications.

What are the make and exact model (the model code) of the HDDs installed in the NAS please?

@dolbyman's question is more relevant however.

[disnoid72]

Sure,

It's a Seagate Ironwolf Pro 3.5" SATA 7200rpm

Here is the link: https://www.bhphotovideo.com/c/product/ ... _hard.html

This is the only drive in there. It is brand new. NO DATA.

[dolbyman]

and the NAS WAN exposure ?

[Dick_193s]

If You reset the NAS by push the switch in the back with a pin, the admin account will be reset to the default password. The default password is the mac address as shown in Qfinder Pro.

[Moogle Stiltzkin]

At a loss. Feeling defeated.

just take a moment to breathe and relax... ok? I understand the frustrations, but lets calm down and try work through this together :}

When credentials don't work, there is a few things you can do...

1. check you type credentials properly. sometimes i will open notepad to check..... maybe ur keyboard key was dodgy but you did not realize, or you had capslock on..etc... it happens..

2. you got locked out somehow. usually by repeatedly entering incorrect credentials is the common cause


so if you confirmed you can't login, then the next step is try reboot. if after that it still doesn't let you login, then it may be time to consider a soft reset which is to press the reset button at the back of the nas for 3 seconds till u hear 1 beep (NOT 2 BEEPS!!! not what you want). This will then reset your password back to the default (which is macaddress1. refer to the article that explains this).

https://www.qnap.com/en/how-to/faq/arti ... -explained

mac1 address can be found from the label beneath your nas, or like most of us prefer doing, using qfinder and finding out from there.



the next thing, how are you accessing your qnap? are you doing this from the same lan? or are you perhaps doing this remotely over the internet? if the later, is your NAS exposed ? ( as in you are not using a secure method for remote access e.g. VPN which ideally you should for that sort of config).

The problem with exposing your nas online, is a HIGH risk of getting hacked into and infected with malware which can wreak all kinds of havoc on your NAS.



Anyway try your best to explain to the rest here what you did for setting up the nas, and how it is configured. This will then let others know whats going on so they can best help you. without sufficient info or things intentionally ommited (it's ok to ommit sensitive info) then it will be hard to advise. so plz keep that in mind.